Shelf Direct Reviews 

This is a really lovely company to work with. I wanted to make some custom alcove shelves and they were really helpful all the way through. I'd never done a DIY project before, and made a few mistakes along the way, and their team was so sweet and helpful in getting the project finished off. Thank you so much, so pleased with our finished living room!

I have to say this was a very positive experience, I ordered 9 8cm ready to paint shelves, my shelves are absolutely stunning , very well made great quality they look amazing, I have them painted and fitted now , I absolutely love them they are amazing , Richard and his wife have excellent customer service, I called to ask Richard some questions before my order , he answered all my questions happily , my shelves where dispatched in a really quick time frame and tracking all the way , I asked could I have a Monday delivery as I’m home and Richard made sure they came on the Monday , I have to say this was a very positive and happy shopping experience, you can’t beat the customer service from family business who take pride in their work. Would definitely recommend thank you so much Richard and rhoda xx

I cannot recommend this company enough. From initially requesting advice re which shelf would be appropriate for my display kitchen shelf Rhoda could not have been more helpful. The shelf arrived well packaged and is of such good quality and certainly bespoke. Even when the builder lost all screws Rhoda quickly sent me more - without even charging. A great experience overall. I wish there were more family businesses like this.

Ordered brackets to support floating bedside units - exactly as described which was helpful to get them to match the existing unit. Nicely made, good finish etc. Arrived when promised. Overall a very positive experience.

We ordered 3 maple shelves and 9 pelican brackets from Shelf Direct. We found the website helpful with good images of the products and the responses to our queries for clarification were wonderfully helpful and friendly. That included loaning and sending us a gadget to locate the studs in our partition wall following discussions about the maximum load the shelves could be set up to support. The products are high quality and were very well wrapped for their journey. Exceptional goods and service.

Warning !!
1/ Credit Card overcharged
2/ Goods ordered not received
3/ Retailer unresponsive.

We had to raise this to the UK Consumer Protection Dept.

Very good customer service , very high quality shelve. Customer service is helpful and responsive. I would Highly recommend !

Great shelves and they pulled out all the stops to get them to us quickly.
The end result (over 10m of bespoke oak picture shelves) is gorgeous.

I live in Brighton so I was lucky enough to be able to visit the workshop and meet Richard, Rhoda, their lovely son and their super lovely dog 😊.
The shelf is perfect and the brackets are so strong I could sit a small child on it. The effect on our hallway is great, I’m so pleased with it.

Been looking everywhere for a shelf that was the size and finish I wanted - anything even close seemed to cost loads.

Shelf Direct seemed almost too good to be true - made to measure, and still cheaper than anywhere else I'd found. But Trustpilot reviews reassured me, and they were right to - the shelf is solid, well made attractive and arrived quickly. Brilliant!

I have been looking for months and months for the right size shelves to fit a very awkward gap left over in my alcove after putting up my Ikea pax wardrobe system, but for the life of me i couldn’t find anything anywhere.
I finally decided to bite the bullet and just get some custom made. After a short search I came across the Shelf Direct site. Before making my purchase I contacted them with some questions. They got back to me in less than 24hrs. They were very accommodating with great customer service.

I placed my order which was beyond reasonably priced for made to order shelves. The only down side is that they come unpainted but I quickly remedied that with some contact paper.
The shelves came really quickly (considering I ordered during Covid19) and they were great.
Well made, clean cut and perfect size.

I was beyond pleased and would definitely recommend them.

Ordered 2 floating shelves for my bathroom. They arrived sooner than the expected date and I'm really pleased with them. Their customer service is really friendly and helpful too :)

Really good product and it looks great. Customer service was very good and really pleased.

Ordered a floating shelf from shelf direct on 24th October for £91.50. The delivery time specified was 10 to 12 business days. After 14 business days we had to email asking where our order was as nothing had arrived and no communication sent advising of a delay. Finally the shelf arrived and due to stupidly wrapping it in bubble wrap after the oil was applied, the shelf had a print left on it from the wrapping. Contacted shelf direct who said they would pay for some oil for us to go over the shelf with. Long story short this didnt work and then when we finally fitted the shelf it's was very wobbly due to the terrible quality of the wooden fitting. Again contacted shelf direct who advised they would make a replacement. Sent the shelf back then heard nothing for 2 and a half weeks. Had to chase AGAIN to be told they wouldn't make us another one because of how it has been returned and would provide a refund instead. Fair enough as it was on par with a £10 wilko or Homebase shelf anyway. 8 days later still no refund so more email chasers had to be sent. Tried calling the landline advertised on their website - no answer. Then tried the mobile number to be greeted by "welcome to giff gaff voice mail". So in summary - terrible product, useless communication. Save your money!

As a director of a building company used to dealing with high class finishes and products and, based on my experience while dealing with this company, I can fully recommend the shelving received.
I purchased 4 x 80cm thick shelves in two different lengths ready for 'on site' finishing and was very please with both the product and the first class customers service received when I contacted this company to explain my specific requirements and which were met in full.
The packages arrived on the appointed day and time in good condition ( due to careful and well prepared packaging) - all fixings were supplied to suit the wall backgrounds and the shelves were very easy to install .I will be using them again!!
M Rees

After receiving my extremely well wrapped floating shelf I couldn't wait to paint it but unfortunately after a few coats the vinyl lifted.
I emailed my disappointment and I have to say the first class customer service I received was amazing not only did they supply a new shelf but also painted it for me.
It's rare these days to have such first class service & good to know there are still small businesses acting in a very professional way.

I received poorly manufactured and badly finished cherry floating shelves from this company, I took photographs and sent via email. Initial customer service was good, product was collected for repair and re-finish, good communications. I took the opportunity to request a deeper cherry colour.
Unfortunately, after waiting almost 2 weeks for the shelves to be returned, the quality and finish was still poor.
I immediately contacted the company and offered to send photos, the response was defensive and offensive, although a full refund was offered if I returned the product at my own expense. I have decided to have the product re-finished locally.
I paid a premium for 3 bespoke size shelves; if you are satisfied with rough and ready, purchase from this company, if you want good quality products and money well spent, go elsewhere!