This is my third Ninja. I simply love the machine and all its features. The problem is that the motor in the base has failed, and I’m left with all the containers for blending, etc.
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Easy to order product arrived on time and in good condition website description very good and able to read in other languages I am English but live in Spain so this was very important. Only had time t... See more
I didn’t recieve my product yet, but I put you one star only for choosing SEUR company for delivery which are the worst company, for a premium brand like ninja should work with dhl or ups, there’s al... See more
Company replied
I’ve only used this Ninja blender twice and I already know it has genuinely changed my daily routine for the better. I bought it mainly for protein shakes and iced coffee, and honestly I’m obsesse... See more
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great product and fast shipping.
Air fryer double stack
The Air Fryer double stack is a great piece of kitchen kit. Held off a long time before purchasing but glad we did. Highly recommended.
I have been researching coffee machines…
I have been researching coffee machines for two years now, but just couldn´t decide on the right one. Ninja came up on my Instagram feed, and I started looking at the different models finally settling on the Luxe. I LOVE IT!!!! It does exactly what I want...it is not so super automatic that I can´t make my own decisions, but it is soooo simple to use that I don't need to read the instructions every time I make a cup of coffee. It has enough options, but not so many that I will never use them all. Also, I do not need a coffeemaker connected to my phone, so that extra expense that comes with other machines is unnecessary. Thank you Ninja!
May use AI-assist with repliesRead more
Package came with a heavy impact in…
Package came with a heavy impact in external box and even heavier in the original box. No comments from the carrier company...
The very nextday, customer care contacted me with several options to solve the issue, all of them being very positive for me. Upgrading experience to 4 stars.

Reply from SharkNinja ES
Little bit disappointed
Little bit disappointed
27th November 2025
Order process was simple and easy and it arrived quickly too
This is on show in my kitchen therefore I’m a bit disappointed as the lid is scratched
And today when I used it the led display seems steamed up not easy to see clearly
My cooking turned out well so that’s the main thing 👍🏽
I tried to call and message the number in Ninjas reply but unfortunately cannot get through!!

Reply from SharkNinja ES
I just got the Ninja Foodi 3-in-1 Hand…
I just got the Ninja Foodi 3-in-1 Hand Blender, Mixer & Chopper CI100EU (Black). I only plugged in to see if it works. It does. The shipment, the delivery and the packaging were perfect. It included all the accessories and condition were excellent. The appliance looks strong, powerful, ergonomic and easy to use.
Simple depiction of items in the Ninja…
Simple depiction of items in the Ninja range, clear and concise prices ( No hidden charges ) and an easy ordering system that included a discount code.
Looking forward to receiving my airfyer shortly.
everything is perfect
Ninja's customer support is terrible
I ordered an ice cream maker and 2 ice cream storage containers, and the courier threw the device and the containers over the gate from 2 m height and they fell on the cement. Now I'm trying to contact ninja and there is a contact number that no one answers. It seems to me like a joke for customers who pay the price for a product and it ends up being thrown over the fence. Given that the carrier had my phone number. Ninja's customer support is terrible and offers no way to contact them by phone. Ninja doesn't care if the products reach customers intact.

Reply from SharkNinja ES
Great product
My ninja arrived on time and I was well informed of the process. I am very pleased with it and look forward to trying lots of different recipes.
The hoover works really well..and the…
The hoover works really well..and the attention I received when I had a little query was brillliant both calls!
Good discount,good quality and fast…
Good discount,good quality and fast delivery. Still trying it thought.
Great product
Great product, easy to use. The only downside is that it is not easy to clean.
Helpful I like it
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