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Shades of Coffee Reviews 

462
•
TrustScore 5 out of 5

4.8

Coffee Machine Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Coffee enthusiasts frequently praise the exceptional product quality, reliable long-term performance, and straightforward installation process of the specialized espresso machine modifications and accessory kits. Patrons also love the remarkably fast shipping services and the exceptionally dedicated customer support team that readily assists with any technical questions or setup issues. Some reviewers were not happy with minor logistical drawbacks, such as slightly extended delivery times compared to local distributors and unexpected international customs fees. A few individuals also experienced occasional communication challenges, unreturned feedback, or delivery box damage during transit.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent quality, fast delivery, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards, well-designed parts,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with fast... See more

Customer service

People report positive experiences with customer service, noting that staff members are very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... See more

Rated 5 out of 5 stars

I bought my PiD kit for my gaggia from shade of coffee 2 3 years ago. I only can say good things about my experience from installing the kit , great explanation on the manual, and eventually taste of... See more

Rated 5 out of 5 stars

I bought several items of Shades of Coffee (PID, LED light, Steam knob etc.) and all of them were flawless. Delivery was fast and everything was well packaged. When I had a problem with the PID (proba... See more

Rated 5 out of 5 stars

Residing near Montréal (Québec), I'm always amazed at the speed at wich my orders are processed, shipped and received, mere days in most cases. Shades of coffee is second to none when it comes to pimp... See more

Company details

  1. Coffee Machine Supplier

Written by the company

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.

Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(462)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I bought several items of Shades of…

I bought several items of Shades of Coffee (PID, LED light, Steam knob etc.) and all of them were flawless. Delivery was fast and everything was well packaged. When I had a problem with the PID (probably caused by me) I reached out to Shades of Coffee and they immediatly and successfully helped me. Maybe there are some slightly cheaper versions out there on the internet for some gaggia mods, but If you want aperfect product, delivery and professional customer service I would strongly advise you to shop with SoC.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing online experience !

Residing near Montréal (Québec), I'm always amazed at the speed at wich my orders are processed, shipped and received, mere days in most cases. Shades of coffee is second to none when it comes to pimping my Classic Pro, as parts are of the highest quality. Reassuring to know I can count on you guys for years to come !

10 November 2025
Rated 4 out of 5 stars

Excellent range of coffee products

Website is very clear, coffee product range is excellent, checkout/payment/postage all jolly fine. I'm being very picky but despite asking for feedback on their products, and I did give some, no reply was ever received. And yet when I asked a question which could lead to a purchase I was answered within hours... Mmmmm

10 November 2025
Rated 5 out of 5 stars

I've bought a few upgrades for my…

I've bought a few upgrades for my Gaggia over the years. All products have been excellent. And, after running in to an issue after several years with one item, the subsequent support was superb. Many thanks - would highly recommend to anyone.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

I bought my PiD kit for my gaggia from shade of coffee 2 3 years ago. I only can say good things about my experience from installing the kit , great explanation on the manual, and eventually taste of espresso every day, not to mention the great costumer service. I reached out to them even after 2 years and they quickly respond and solve my problem. So I highly recommend them and I will keep my eye on their future product as well.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience

I ordered some parts for my gaggia classic evo pro and even when I placed the wrong parts (they were for an older version of my machine) Adrian from Shades of Coffee emailed me to see if I would like to exchange the part for the one for my Evo version. Saving me a ton of time and having to ship things back.

27 October 2025
Unprompted review

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