I bought the original cantilever umbrella from Shade Australia and this is the second replacement cover I have bought from the them. The umbrella is one of the best invetsments I have made and the co... See more
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Review summary
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Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... See more
Company replied
Service is excellent ! I ordered on line 2 new umbrella covers . They were dispatched promptly and arrived by post to Qld within 4 working days. Quality of product and description were as outlined on... See more
Company replied
I’m very pleased with my cabana. Your representative made contact promptly regarding my colour choice being sold out & I received my cabana within 2 days, a week prior to my expectation 🙏 The caban... See more
Company replied
Company details
Written by the company
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Contact info
17, 2565, Ingleburn, Australia
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Was delivered within a week ,nice quick…
Was delivered within a week ,nice quick delivery,easy to deal with
12 May 2026
Reply from Shade Australia Pty Ltd
Hi Michael,
Thank you for your five star review!
We're happy to hear that you received your order in good time and that you found it easy to order with us!
I'm sure your Shadefix Strips will do a fantastic job for your needs!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Keith,
Thanks for the five star review!
We're glad to hear that you had a positive experience with us and that you appreciated our help! We're always happy to give expert advice on our products!
I'm sure your Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
Great product
Great product, quick delivery. Good fast communication when I needed to change contact details for delivery. Thanks team!
3 May 2026
Reply from Shade Australia Pty Ltd
Hi Tanya,
Thank you for your five star review based on your order with us!
We're so glad that you're happy with the quality of your shade cloth and bird net and that you received it in good time. We always do our best to ship as soon as we can and we're always happy to help!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Angela,
Thanks for your terrific five star review!
We're very glad to hear that you're happy with the quality of your Universal 90% Shade Cloth and that you received it quickly - we always do our best to ship as soon as we can!
Kind regards,
Alana
Product fantastic & service /delivery…
Product fantastic & service /delivery very efficient
Thank you 🙏
30 April 2026
Reply from Shade Australia Pty Ltd
Hi Valerio,
Thanks for taking the time to write us a five star review!
We're thrilled that you had a great experience with us and that you're happy with the quality of your new Sunranger Fatboy Base as well as how easily it was delivered.
Kind regards,
Alana
Alex made sure the inground umbrella…
Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
30 April 2026
Reply from Shade Australia Pty Ltd
Hi Clark,
Thank you for writing us a five star review! We really appreciate it.
We're always happy to help and it's fantastic to hear that Alec was able to help you find the right Inground base to use for your umbrella.
Kind regards,
Alana
You could wait to deliver the item…
You could wait to deliver the item before asking me "how did we go".
I literally ordered it not one hour ago.
Follow up.
When I did receive it, it was as described and good quality.
11 May 2026
Reply from Shade Australia Pty Ltd
Hi Paul,
Thank you for sharing your feedback with us which I shared with our director. We learn from all of our reviews and appreciate the opportunity to grow as a small business!
I'm glad to hear that you were happy with the quality of your umbrella protection cover and it was as described on our website.
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi Jeremy,
Thank you for your five star review!
We're glad to hear that you found our website easy to use! We've put a lot of work into it so it's great to hear that you appreciated it!
I'm sure your Umbrella Protection Cover will do a fantastic job for many years to come!
Kind regards,
Alana
Helpful staff
Alec was very helpful trying to find the right protective cover for our umbrella.
20 April 2026
Reply from Shade Australia Pty Ltd
Hi Vanessa,
Thank you for your five star review!
We're glad to hear that you appreciated Alec's help when looking for the perfect cover for your umbrella!
I'm sure it will do a fantastic job at protecting your umbrella for a long time to come!
Kind regards,
Alana
Great umbrella and it was just as…
Great umbrella and it was just as described. Delivery was also very good.
3 April 2026
Reply from Shade Australia Pty Ltd
Hi Thomas,
Thank you for your five star review based on your order with us!
We're very glad to hear that you found the umbrella to be as described on our website and that you had a positive delivery experience!
I hope your Harbord Centrepost Umbrella does a wonderful job for you!
Kind regards,
Alana
Quality item as described annd pictured…
Quality item as described annd pictured on your website, and delivered to us in the requested timeframe.
31 March 2026
Reply from Shade Australia Pty Ltd
Hi Peter,
Thank you for taking the time to write us a five star review!
We're very glad to hear that you're happy with the quality of your new Umbrella Protection Cover and that you found it was just as described on our website. We always do our best to ensure our products are being accurately described on our site!
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Hi James,
Thank you for your five star review!
We're very glad to hear that you received your Shadefix Fastening Strips quickly and that you were happy with the level of service you received throughout your order!
Kind regards,
Alana
I've just replaced my Shade Umbrella…
I've just replaced my Shade Umbrella after 15 years, so pleased they I could still buy the exact same umbrella. They are easy to put up, don't blow away if secured properly and lightweight.
28 February 2026
Reply from Shade Australia Pty Ltd
Hi Lisa,
It's wonderful to hear that you were able to find the same umbrella as your previous one - we stock a few reliable brands who have been around for a while so I'm not surprised!
We're very glad that you're happy with the quality of your new Beachkit Portabrella beach umbrella!
Kind regards,
Alana
Top quality service and products
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too.
After placing my order, I realised the following day that I had not ordered enough EasyKlips. Alana was fantastic and I was able to add the extra items very easily and efficiently.
As far as the product is concerned, the shade cloth is honestly the best quality I have ever had and I highly recommend Shade Australia. I will be buying from them again, guaranteed.
7 April 2026
Reply from Shade Australia Pty Ltd
Hi Geoff,
Thank you for taking the time to write us a fantastic five star review based on your experience with our store!
We're very glad to hear that you received your order quickly and that you appreciated the help we were able to provide. We're also very proud to hear how happy you are with the quality of the Commercial Shade Cloth!
Thank you for your recommendation!
Kind regards,
Alana
It seems like a good product and…
It seems like a good product and matches the colour of our existing cover. I bought it a little longer than I need but still works well
28 March 2026
Reply from Shade Australia Pty Ltd
Hi Rick,
Thank you for your five star review based on your order with us!
We're glad to hear that you are happy with the quality and colour of your new umbrella protection cover! I'm sure it will do a great job for you for many years to come.
Kind regards,
Alana
Reply from Shade Australia Pty Ltd
Thank you for your five star review!
We're very glad to hear how happy you are with your new Sunranger Granite Base, and it's great that you received it in good time!
I'm sure it will do a fantastic job for you for many years to come!
Kind regards,
Alana
It took about 27 days from placing the…
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progress. That said, the umbrella itself is absolutely worth it—top quality materials, sturdy build, and exactly as described. It’s far superior to typical patio umbrellas from hardware stores. This is my second purchase over the past three years, and I’m really glad to see the product quality has remained consistent. The only area for improvement would be the logistics, as I experienced similar delays the first time as well
12 March 2026
Unprompted review
Reply from Shade Australia Pty Ltd
Hi John,
Thank you for taking the time to write us a thorough five star review based on your experience with us!
I'm sorry to hear that it took quite a while for your umbrella to get to you - our freight team really do their best to find reliable couriers across Australia but it sounds like we keep missing the mark in your area. However, I am glad to hear how happy you are with the quality of your new umbrella and find it to be exactly as described online!
Kind regards,
Alana
Great Company and Experience with great support…
No Bull Sh!t Company with great support and best prices. We bought the Asta 3.5. cantilever Pool Umbrella. Thanks every one there Andy and Alec !
2 April 2026
Unprompted review
Reply from Shade Australia Pty Ltd
Hi Douglas, We appreciate your frank review, many thanks! The umbrella as I understand it is on our ute and on it's way to you via Caboolture. If we can offer any advice in setting it up or any thing at all, please reach out. Many thanks for your business and have a great Easter Break. Andy
Absolutely outstanding experience with…
Absolutely outstanding experience with Shade Australia from start to finish. The website navigation is incredibly user-friendly, making it effortless to find exactly what I needed without any confusion or wasted time. The entire purchasing process was smooth, intuitive, and stress-free.
What really stood out was the level of communication. From order confirmation through to invoicing and account updates, everything was clear, prompt, and professionally handled. It gave me complete confidence that I was dealing with a well-organised and customer-focused company.
Shade Australia has set a high standard for both service and efficiency. I wouldn’t hesitate to recommend them to anyone looking for a seamless and reliable purchasing experience.
31 March 2026
Reply from Shade Australia Pty Ltd
Hi Marc,
Thank you so much for writing us such a detailed and thoughtful five star review!
We are thrilled to hear about your experience with your online order and the customer service and communication you received throughout. We're also very glad to hear that you found our website so easy to use - this is certainly one of the most important things to us as a business!
Thank you also for your recommendation, we really appreciate it!
Kind regards,
Alana
Best assistance ever
Best assistance ever - solved our issue immediately.
Update: our new base has arrived and is prefect. Thank you Shade Aust and all your team - even your delivery guy was fantastic.
24 March 2026
Reply from Shade Australia Pty Ltd
Hi Michael,
Thanks for your five star review based on your order with us!
We're so thrilled to hear that you really appreciated our help and that we were able to solve your issue straight away! We'll always do our best to help our customers.
I hope your Sunranger Granite Base does a wonderful job for many years to come!
Kind regards,
Alana
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