Silver Gold Bull Reviews 4,891

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the prompt and professional service, highlighting the helpfulness and politeness of the staff. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and well-packaged. Reviewers appreciate the consistent communication, being kept informed about order progress and potential delays, especially during busy periods. The quality of the products received is also consistently met with satisfaction, matching expectations and descriptions. However, some people were dissatisfied with the order and customer service experience, citing issues with delayed shipments and a lack of clear communication regarding these delays. A few customers reported not receiving tracking numbers or experiencing difficulties resolving shipping errors, leading to extended wait times and additional charges. There were also instances where orders marked as in stock took a long time to be delivered, and some felt that the company was not transparent about high order volumes or stock shortages at the time of purchase.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast, secure, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the quick and accurate... See more

Product

Consumers find product quality to be positive, often praising the appearance and condition of items upon... See more

Service

Users describe positive interactions with service, highlighting great experiences, fantastic service, and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every transaction is easy. Silver Gold Bull explained that my order would take a little while to be delivered because of the spike in interest of precious metals. So because they communicated that... See more

Rated 5 out of 5 stars

I've been doing retail business with them since 2022 and now have a trading platform on their website since the beginning of Nov. 2025. Having made double-digit phone calls to them in managing my reta... See more

Rated 5 out of 5 stars

Silver Gold Bull always kept me informed of the progress of my order during an extremely busy period of silver trading. At no time was I concerned about the status of my order and delivery time. Excel... See more

Rated 5 out of 5 stars

SGB is reliable and consistent. I was notified that my order would be delayed given, what I assume is the high demand for silver. I had sent a note asking if I could have at least the gold that I or... See more


Company details

  1. Gold Dealer

Written by the company

Silver Gold Bull Canada is Canada's leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service impressed me.

Customer service impressed me.

When I called the customer service line to get an update on my physical delivery, the agent knew my name - he had already pulled up my order from my phone number that I called on. This built my trust and confidence. The experience was very assuring, and I had email updates all along the way. Very impressed.

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Secure delivery process

The delivery process felt secure but it did take a long time. It was difficult to arrange to be home for the delivery and I wasn’t given an opportunity to modify the delivery instructions. I had to drive 40 min each way to the depot. Rural and small town locations would benefit from better communication closer to the date of delivery.

25 February 2026
Unprompted review
Rated 4 out of 5 stars

Reliable company, confusion in delivery

The whole experience was really good, you can definitely trust gold silver bull, the only frustrating thing is that we were told it would be delivered at our house but then we had to pick it up at tempo.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I tried to cancel an order immediately…

I tried to cancel an order immediately after ordering but because of the neglect in answering calls and staying current with emails, you missed my calls. I realize that you may be experiencing a busy time but that need not be my problem, but incompetence on your part would have it where my second order was held hostage until a market loss was paid as a result of your inability to stay current with your communication. I will not be using your company again after the way I was treated by your personel. A good lesson learned.

4 February 2026
Unprompted review
Rated 4 out of 5 stars

Coins are excellent beautiful…

Coins are excellent beautiful conditioning all exactly what other ordered and what I was expecting time delay was fairly extensive but I guess that's part of the course for the present day and age with precious metals specifically silver

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Very professional and extremely helpful throughout the entire purchase and delivery process. Thanks again! I will be babk

4 February 2026
Unprompted review

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