Soundfocus Digital Ltd (https://sf.digital) Reviews 63

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I've engaged SFDigital on three occasions, and I am amazed that Paul always knows how to address any issue large or small. This service has saved me so many hours of trying to figure things out on... See more

Rated 5 out of 5 stars

Great Service - had a few technical issues to sort to do with my site not the plug in i purchased - The team at SF Digital were able to sort straight away. Thanks for this! Particularly helpful... See more

Rated 5 out of 5 stars

I had bought a product about a year ago for custom css and I accidentally messed it up recently. Not sure how to repair it, I connected to Paul via Chat on the website. I was not expecting to actually... See more

Rated 5 out of 5 stars

I'd looked into this before, but not actioned on it. So, when a customer pointed out that if he ordered delivery for a Sunday and we couldn't fulfill that obligation, then he must be entitled to so... See more

Company details

  1. Website Designer

Written by the company

Squarespace Experts and Shopify Partners. We use technology, design and strategy to develop powerful user experiences online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Currency Plug in

Currency Plug in - great service to have where you can ask the company plenty of questions pre-purchase. My only comment would be the responses are not immediate and you have to wait around 24-48 hours to receive them.The installation service is great, I didn't have to deal with this at all but you'll need basic knowledge of your backend of website for the company to access for installation. Installation of this plug-in was done within 3 days. Would definitely recommend and would look at additional plug-ins. I would prefer for their continued after care service to be free rather than paying a monthly amount after 30 days.

14 March 2022
Soundfocus Digital Ltd (https://sf.digital) logo

Reply from Soundfocus Digital Ltd (https://sf.digital)

Thank you for your review. You may like to know that, in addition to email support, we also provide an online chat service via our website for several hours each day where you can ask live questions for a faster turnaround. Regarding our support, we provide a 12-month warranty on all our products and are here if you need assistance. The monthly support subscription provides additional protection against third party changes, for example by Squarespace; it is entirely optional.

Rated 5 out of 5 stars

Awesome plug in and even more amazing…

Awesome plug in and even more amazing customer service!

1 March 2022
Soundfocus Digital Ltd (https://sf.digital) logo

Reply from Soundfocus Digital Ltd (https://sf.digital)

Thanks for your kind words! We appreciate the great review and look forward to helping you again in the future.
Paul

Rated 5 out of 5 stars

Excellent product

Excellent product, and very helpful service. Highly recommend.

23 February 2022
Soundfocus Digital Ltd (https://sf.digital) logo

Reply from Soundfocus Digital Ltd (https://sf.digital)

Thank you so much for your feedback! We appreciate your business and hope we can help you again in the future!
Paul

Rated 5 out of 5 stars

Highly recommended!

Excellent plugin and service! I bought the Squarespace e-commerce breadcrumbs plugin to allow categories to display as well as the individual product item. It works perfectly and was very easy to install.

10 February 2022
Rated 5 out of 5 stars

Fast

Fast, professional and responsive. Couldn’t fault this business following multiple touchpoints with them, very consistent.

8 February 2022
Soundfocus Digital Ltd (https://sf.digital) logo

Reply from Soundfocus Digital Ltd (https://sf.digital)

We love making customers happy, so your review has made our day. Thank you for your feedback!

Rated 5 out of 5 stars

Paul was very nice and helpful and…

Paul was very nice and helpful and helped me when there was a problem on my website that needed to be fixed.

6 January 2021
Unprompted review
Soundfocus Digital Ltd (https://sf.digital) logo

Reply from Soundfocus Digital Ltd (https://sf.digital)

You're very welcome. Thanks for taking the time to provide a review.

Rated 5 out of 5 stars

The best!

The plugin I purchased came with the most thorough and thought out directions for each step of installation. I was never left second guessing.

Thank you Paul!

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Good, Responsive and Useful

Great Service - had a few technical issues to sort to do with my site not the plug in i purchased - The team at SF Digital were able to sort straight away. Thanks for this!

Particularly helpful in providing simple instructors for non-engineers and insight in some Squarespace code injection best practices.

I recommend - Thanks again,
Hugo

3 April 2020
Rated 5 out of 5 stars

Making coding easy!

Making coding easy!
As a small business owner, I wear all of the hats. One of the skills FAR from my wheelhouse is coding and I am so so so thankful that I found SF Digital! They had the exactly product I needed and didn't have time to figure out.
There was recently a bug due to our website host making unannounced changes and they were incredibly prompt in fixing it to make sure our site was back up and running smooth!

Thank you SF Digital! 5+ Stars!

9 March 2020
Unprompted review
Rated 5 out of 5 stars

It was fantastic.

Of course, the plugin is amazing. The support was even better and I didn't have to worry about anything.

24 October 2019
Unprompted review

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