While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Looked at many different options from multiple stores. I went with this store for the price point. Quality was top notch. Communication with customer service was great, and very helpful. The item I or... See more

Rated 5 out of 5 stars

This is a great company, from the quality of the doll, to their customer support. I had several questions about positioning my doll and they took the time to send me 2 videos on how to do that. If you... See more

Rated 5 out of 5 stars

Very helpful, friendly customer service, they try to accommodate all requests and clarify everything in detail. The products correspond exactly to the preview images. You are always kept up to date o... See more

Rated 1 out of 5 stars

Placed order for an alexus doll. Was shipped a similar body but not what was pictured chest is about 5 inches below what was advertised. Was promised a free gift that has been over 2 months and still... See more

Company replied

Company details

  1. Adult Entertainment Store

Written by the company

We have various in-stock sex dolls both in Europe and America. Delivery time is 3 to 7 business days.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and service

Looked at many different options from multiple stores. I went with this store for the price point. Quality was top notch. Communication with customer service was great, and very helpful. The item I ordered was exactly like the pictures.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company, from the quality of the doll, to their customer support. I had several questions about positioning my doll and they took the time to send me 2 videos on how to do that. If you want a doll that looks exactly like the photo on their website buy your doll from sexdolloff.com you won’t be disappointed.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Best place to buy a sex doll.

Everything from the great customer service to the unbelievable fast shipping was excellent. They helped me pick out my doll based on what I was looking for and they sent me pics of the factory doll so I could see exactly what she would look like. They had a great deal of patience with me. After I purchased the doll it shipped within 2 days and I received within 3 days. The doll was packaged very well and when I got her out she was just like the picture and everything that I wanted in a doll. This is a great company to deal with if your interested in a doll. If you are worried that they may not be legit, trust me they are very legit and you will not be disappointed. Oh yes I forgot to mention that the cost of their dolls is very affordable for the quality that you will receive. Best doll company out there in my opinion.

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Placed order for an alexus doll

Placed order for an alexus doll. Was shipped a similar body but not what was pictured chest is about 5 inches below what was advertised. Was promised a free gift that has been over 2 months and still not sent. Feel as if I should have shopped elsewhere, customer service has ended and not replying. Reply to company's message. I contacted you through email twice about the gift kit and was told you were moving and would ship them when in new location. Both times you said you had not sent now the courier lost it

21 January 2025
Unprompted review
sexdollsoff.com logo

Reply from sexdollsoff.com

We sincerely apologize for any inconvenience caused.

Please allow a slight 1-3cm difference due to manual measurement.

We would like to inform you that we shipped the parts to you on time; however, the logistics provider unfortunately lost them during transit. We sincerely apologize for this inconvenience.

We will resend the parts to you promptly to ensure you receive them as soon as possible.

We always take our customers very seriously and always try our best to help our customers with their problems. If you have any further questions or concerns, please do not hesitate to reach out to us via email (sales@sexdollsoff.com).

We sincerely apologize for the inconvenience caused. Due to our customer service team’s failure to follow up in a timely manner, the delivery of your ordered accessories was delayed. We deeply regret this oversight and want to assure you that the accessories have now been shipped.

We have taken comprehensive steps to optimize our customer service process, including enhancing time tracking and improving response efficiency, to ensure that our future service is more professional and reliable.

Thank you for your patience and understanding. If you have any further concerns, please feel free to reach out.

Rated 1 out of 5 stars

She's broken and they do not honor the…

She's broken and they do not honor the money back guarantee.
They sent you a "kit" to fix her not it doesn't fix her.
They did not help correctly

20 March 2025
Unprompted review
sexdollsoff.com logo

Reply from sexdollsoff.com

Dear customer, thanks so much for your feedback. Our customer service team is dedicated to addressing your concerns promptly and effectively.Upon receiving your comment, we promptly reviewed all related emails and messages.

We sincerely apologize for the issues you have experienced with your order. The box was indeed damaged during transit, which resulted in the doll's surface becoming dirty. To address this, we promptly sent you a cleaning kit along with some free accessories as compensation.

However, we noticed from your later pictures that the doll was stained by dark clothing, which may have penetrated the material. Additionally, the doll's feet sustained damage during shipping. While logistics are beyond our control,we always take our customers very seriously and always try our best to help our customers with their problems.

To ensure your satisfaction, we will be sending you a new doll. You may keep the original one as well.

As for our customer service, we take your comments seriously. We are actively working to improve our response times, the quality of our interactions, and the overall customer experience. We acknowledge your feedback. Your insights are invaluable as we strive to enhance our service.

If you have any further questions or concerns, please do not hesitate to contact us via email (sales@sexdollsoff.com).

Rated 4 out of 5 stars

Customer service was helpful and friendly

I made a purchase and then it happened that my address was in a remote area. First I thought that this must be a scam because they needed more money for the shipping and it literally says on their website that there are never shipping fees. However, they claim that their conditions say that there can be shipping fees if the shipping address is in a remote area. It's kinda controversial if the website says that there are never shipping fees but the terms (which many people don't read) says there might be. Anyway, I should have read the terms, I guess.

Anyway, because I ordered during holiday days and thought at first it was a scam, I wanted to cancel my order and was able to do that and got a refund! The customer service was friendly and understanding and we were able to settle this misunderstanding.

I'd recommend them but don't be like me and read the terms!!

28 December 2024
Unprompted review
sexdollsoff.com logo

Reply from sexdollsoff.com

We’d like to address the situation with your order in a friendly and cooperative manner.

The dolls in our Eu warehouse are available with free shipping. However, as stated in our terms, if your address is in a remote area, there may be additional shipping charges.

We sincerely apologize for the challenges you experienced during this transaction and completely understand your frustration.

First, We must strongly refute the claim that this was a "scam." The order was placed based on the address you provided, and the logistics team later informed us of the delivery complications. Due to the high value of the product and the substantial shipping costs, this situation posed a significant financial risk to us. Despite this, we communicated with you promptly and transparently, ensuring you were fully informed at every step. Our commitment has always been to act with honesty and integrity.

Regarding the shipping costs, we understand the difficulty this posed for you. After carefully evaluating the situation, we were willing to share half of the shipping costs as a gesture of goodwill. Please know this was not a matter of scam but a necessary measure to safeguard against significant financial risks.

We made every effort to help complete this order, but at your request, we agreed to cancel the order and processed a full refund. This decision was made to honor your preference while protecting both parties from further complications.

We deeply regret the inconvenience this situation caused you. Your satisfaction remains important to us, and we value the opportunity to serve you better in the future.
We truly appreciate your understanding and are glad we could resolve the situation to your satisfaction.

We sincerely apologize for any inconvenience, and we’ll review how we communicate shipping policies to ensure clarity for all customers moving forward.

We're pleased that our customer service team could assist you and that we were able to settle this misunderstanding amicably.





Rated 5 out of 5 stars

Doll I ordered was exactly like the…

Doll I ordered was exactly like the pictures. She looks better than the factory picture I got! Super pleased with the service and quick response time to all my questions. Will definitely buy from them next time!

22 December 2024
Unprompted review
Rated 5 out of 5 stars

My doll Melissa

My doll came to me in a very sturdy box without any damage on her at all. She is very lifelike and and looks exactly like the photos in the catalog. I can’t wait to buy some additional clothing for her. If you are interested in a sex doll, I would highly recommend Going to sexdollsoff.com and look at their products you will not be disappointed

10 December 2024
Unprompted review
Rated 5 out of 5 stars

I love my doll

My doll was defected but
It was more of a warehouse situation from storage.
They were willing to help my problem fast service was good customer service was good.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Very Detailed and Fast shipping

Shipping was quick. The doll looks super realistic overall a great purchase. Customer service was amazing and stayed connected with me through the whole process. I’m very impressed with the detailing its something you have to see in person. My doll was sent with cleaning and repairing instructions on how to care for the doll. Overall best experience I have had. Will be making future purchases!.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent and discreet! Absolutely love it! So happy with my purchase!

22 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look