Sewingpartsonline Reviews 1,643

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers frequently highlight the exceptional customer service, noting that staff are very helpful and quick to respond to questions and issues. Many people appreciate the efficiency and ease of their overall experience, with prompt assistance in fulfilling orders and providing guidance. The quick response times are consistently praised, making interactions pleasant and productive. However, some customers also noted ambiguous experiences with their orders and products. A few people reported delays in shipping, receiving incorrect items, or issues with backordered products, leading to frustration with order fulfillment and communication regarding availability.

What people talk about most

Order

Users describe ambiguous interactions with order processes. While some customers experienced quick shipping,... See more

Product

Customers had ambiguous experiences with product availability and order fulfillment. While some reviewers... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt,... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick shipping and... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the high level of service, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I placed an order, got an order confirmation and then NOTHING!. According to their shipping policies my order was supposed to ship within 3 days. They want you to download an app that automatically s... See more

Rated 5 out of 5 stars

Just a great experience dealing with this company. They’re super friendly, professional, and easy to talk to. If you’re looking for a awesome sewing company that actually cares about its customers, th... See more

Rated 5 out of 5 stars

I always have a great experience with SPO and their team members. They respond to my questions right away and provide feedback and guidance. They have a great website too and it’s easy to find what I’... See more

Rated 5 out of 5 stars

Staff were very helpful in fulfilling my order. Some of the items were backordered and they kept me informed quite often about the status of my order. I really appreciated that. This is the second ti... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Irregular cuts

I ordered some custom printed fabric. It looks like whoever cut it didn’t care. The edges are irregular and sloppy. One print was so close to the edge that there was barely any place to sew and to top that off. It was cut right up against the edge, and the edge was frayed.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Just a great experience dealing with…

Just a great experience dealing with this company. They’re super friendly, professional, and easy to talk to. If you’re looking for a awesome sewing company that actually cares about its customers, this is the place.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Parts list

Nice help the lady emailed me a parts list pictures with all the parts numbers just with it had a list with the parts names also

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Be careful if ordering from them

I ordered a bobbin case that came up in the search for my machine. When I received it, (after a couple weeks)it was the wrong bobbin case. When message them they said not the right case (even though it showed up in search for my machine) and told me which on I should have ordered.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond

The SPO representative went above and beyond to reach out to the manufacturer to confirm a part number to ensure I got the correct part. I really appreciate that level of service.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Back Order

I ordered material for a quilt and it wasback ordered with no scheduled ship date. When I called to get update on the status, Courtney quickly reviewed my order, offered me an exchange, placed my order and the new material was shipped in 24 hours.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Rude representative

I purchased 5 jellyrolls in November 2025 and received only two of them on March 2, 2026. However, one of the items I had been waiting 3 months for was the wrong one. Called them, and they told me to return the jellyroll I didn't order and that they will send me the correct one. Now, on March 16, 2026, the correct item is out of stock. I have been calling them consistently, regarding my order, since November. Their excuse was that they were waiting for a shipment and that it was first-come, first-served. On March 16, 2026, the representative was rude and told me to get a refund. The order number is 32067845. I received the refund after multiple phone calls because they refunded the incorrect amount. The tracking number for the returned item, which was received on March 6, 2026, is 9302210499600128722740.

15 March 2026
Unprompted review
Sewingpartsonline logo

Reply from Sewingpartsonline

Hi Sullivan,
I'm so sorry to hear about this! What's your order number, so I can see who you spoke with?

Rated 5 out of 5 stars

Great service

I wanted information about my order, they were quick to inform me about my order and when I would receive it

10 March 2026
Unprompted review

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