I placed an order, got an order confirmation and then NOTHING!. According to their shipping policies my order was supposed to ship within 3 days. They want you to download an app that automatically s... See more
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I wanted to order the purple dragon…
I wanted to order the purple dragon quilt panel for my sons quilt and it would cost me about 3 times the price. With these prices I guess I wont be buying anything. Im really dissapointed. That would be the perfect panel.
What a joy to work with your CSA
Had a question about shipping what isn’t back ordered right away. The question was answered within moments!
Your CSA was a joy to work with!!! Thank you!!
Answered my text immediately
Answered my text immediately.
Nice Friendly staff.
Excited to get my 1st order
Irregular cuts
I ordered some custom printed fabric. It looks like whoever cut it didn’t care. The edges are irregular and sloppy. One print was so close to the edge that there was barely any place to sew and to top that off. It was cut right up against the edge, and the edge was frayed.
Just a great experience dealing with…
Just a great experience dealing with this company. They’re super friendly, professional, and easy to talk to. If you’re looking for a awesome sewing company that actually cares about its customers, this is the place.
Parts list
Nice help the lady emailed me a parts list pictures with all the parts numbers just with it had a list with the parts names also
I emailed about getting a panel done…
I emailed about getting a panel done from a picture. The response was very short. Thanks for answering!!
Be careful if ordering from them
I ordered a bobbin case that came up in the search for my machine. When I received it, (after a couple weeks)it was the wrong bobbin case. When message them they said not the right case (even though it showed up in search for my machine) and told me which on I should have ordered.
The quick response
The quick response with a link to just what I asked for
The person was very knowledgeable
The person was very knowledgeable, had great patience with me due to my convoluted questions. I appreciated her kindness
Above and Beyond
The SPO representative went above and beyond to reach out to the manufacturer to confirm a part number to ensure I got the correct part. I really appreciate that level of service.
Back Order
I ordered material for a quilt and it wasback ordered with no scheduled ship date. When I called to get update on the status, Courtney quickly reviewed my order, offered me an exchange, placed my order and the new material was shipped in 24 hours.
The person totally did research for me went above and beyond,
The person totally did research for me that I would not have known how to do, and I appreciate the time and effort it took for them to do it.
Rude representative
I purchased 5 jellyrolls in November 2025 and received only two of them on March 2, 2026. However, one of the items I had been waiting 3 months for was the wrong one. Called them, and they told me to return the jellyroll I didn't order and that they will send me the correct one. Now, on March 16, 2026, the correct item is out of stock. I have been calling them consistently, regarding my order, since November. Their excuse was that they were waiting for a shipment and that it was first-come, first-served. On March 16, 2026, the representative was rude and told me to get a refund. The order number is 32067845. I received the refund after multiple phone calls because they refunded the incorrect amount. The tracking number for the returned item, which was received on March 6, 2026, is 9302210499600128722740.

Reply from Sewingpartsonline
First time ordering and I made a…
First time ordering and I made a mistake that was corrected so quickly. I appreciate the white glove service which Im quite sure is given to everyone! Thank you!
Wonderful help to replace a defective…
Wonderful help to replace a defective foot and it was a foot I needed! Thank you so much I appreciate your help My lucky day Friday 13
Very quick to ship my order and quick…
Very quick to ship my order and quick to respond to my questions
I’m pleased with my contact so far and…
I’m pleased with my contact so far and looking forward to speaking with someone soon about my machine
Great service
I wanted information about my order, they were quick to inform me about my order and when I would receive it
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