Setmore Reviews 

3,238
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 428 reviews, reviewers overwhelmingly had a great experience with this company, praising its overall performance. Customers frequently highlight the extremely helpful staff and the exceptional customer service team, noting that representatives are always available to offer patient guidance, clear explanations, and effective solutions quickly. People also appreciate the highly intuitive platform design, stating that setting up appointments, managing daily schedules, and navigating various useful features is consistently fast, simple, and entirely hassle-free. However, some people mentioned encountering frustrating service interactions, noting that online assistance was sometimes unhelpful, difficult to understand, and failed to provide clear resolutions during their attempts to get help.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the support team is consistently friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as professional, patient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the intuitive interface... See more

Service

Customers had positive experiences with service, highlighting exceptional support and personal assistance... See more

Response time

Consumers find response time to be extremely positive, with people reporting fast and helpful support that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate this company highly enough. I had to create a complicated booking system for a 3 day festival which required 16 make up artists to provide 15 minute makeovers each day. Unlike other comp... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience using this platform. It's simple and easy to use. While there's always room for improvement, it serves its purpose very well. The customer support team has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Sudeven is very professional agent and really help our business setmore account get solved very quickly. We would love to have a support who could be understading and help us fix issue in anytime like... See more

Company replied

Rated 5 out of 5 stars

I had a demo session with Parth yesterday to initially discuss the Mailerlite function....to cut a long story short and an hour later Parth gave me loads of advice about 'connecting' and joining sever... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service

About Setmore

Written by the company

Setmore logo
Setmore offers a free, online scheduling platform for you to connect with your customers. Manage all your appointments through one simple, sleek calendar system and give your business the freedom to grow.

Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork.

A memorable and meaningful experience starts with a connection. Make it straightforward to connect with more customers by creating your free, customizable Booking Page. Display your availability, services, and pricing online, and accept appointments 24/7. Your customers are kept in the loop with automated booking reminders. And, you receive instant updates across your desktop, tablet, iOS, and Android devices.

Make the world your stage by adding 1-click video meetings to your appointments. With Google Meet you can connect with your customers from Anywhere. Ready for your social media to work a little harder? With Setmore, your followers can book appointments directly from your posts, at a time that suits them.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,238)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, a human is in touch, not a robot. Comfortable prices and a convenient mobile app

2 July 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Brain,

Thank you for taking the time to review Setmore! Great to hear that you appreciate the 24/7 human support. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

I had an issue with my calendar…

I had an issue with my calendar settings and couldn't figure out how to solve it. Setmore overall has been great with their online support but Siddka was just so kind, fast and very helpful! I'm superpleased with this online booking system!

29 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Sandra,

Thank you for taking the time to review Setmore! Great to hear that Siddika was kind, fast and helpful when you reached out about your calendar settings. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Setmore is more than you think! Parth is a great trainer!

Parth was a great trainer! I had trouble with connecting my microphone. While I was using the chat, he suggested that he call me on the office telephone. This worked out much better for our communication. He was thorough and gave me information that I will implement immediately.

25 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Admin McDowell,

Thank you for taking the time to review Setmore! Great to hear that Parth was great when you reached out. We'll make sure to pass on your kind feedback. If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

This was so great to have a real person…

This was so great to have a real person to help walk me through the site. Dhruv Dutta was very helpful, easy to understand and we got things set up and I feel well oriented to the app.

25 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Embody Alchemy,

Thank you for taking the time to review Setmore! Great to hear that you appreciated having a real person to walk you through the app and help you get set up. We'll make sure to pass on you kind feedback to Dhruv.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Parth S

Parth S. was amazing!! Our session was not like a normal sales pitch. He was informative and I learned a lot about the app it’s helpful features!! I do hope he has a chance to watch the fantastic 🎥 🍿 movie The Wizard of Oz. 😊

24 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Linda,

Thank you for taking the time to review Setmore! Great to hear that Parth was amazing, and informative during your call. We're glad you appreciate the features Setmore offers. We'll make sure to pass on your kind feedback and follow up about your movie recommendation.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Quick respond and respectful and…

Quick respond and respectful and patient teammates. Well done. Emkay

24 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi INKQU PTY LTD,

Thank you for taking the time to review Setmore! Great to hear that you found the team quick to respond, respectful and patient. We'll make sure to share your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Parth

Parth, was a great help. From the beginning of the call I had many questions and was completely in shock by the end of the call to know how much good value this platform has to offer. He answered all my questions and made sure I understood everything. Definitely recommend

23 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Sydney,

Thank you for taking the time to review Setmore! Great to hear that Parth was a great help and answered all your questions, making sure you're ready to get started. We appreciate your recommendation and we'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

The agent was very knowledgeable and…

The agent was very knowledgeable and helpful.

22 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Randy,

Thank you for your five-star review! We're glad the team was very knowledgeable and helpful when you reached out. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Dhruv was awesome and has been so…

Dhruv was awesome and has been so helpful with all of my questions and setting everything up for me. i love this feature to have a live person helping me

19 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Teves,

Thank you for taking the time to review Setmore! Great to hear that Dhruv was awesome and so helpful when you reached out. We're glad you appreciate having 24/7 human support. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Fantastic service

18 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Belinda,

Thank you for taking the time to review Setmore! Great to hear you think we offer a fantastic service. We'll make sure to pass on your kind feedback to the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Aakaash from Setmore is absolutely brilliant

Aakaash from Setmore is absolutely brilliant at troubleshooting and resolving issues. He listens carefully, is highly knowledgeable, precise in his instructions, reassuring, and exceptionally patient.
I had the good fortune of working with him before, so when he answered my call again, I knew the complex issue l was facing would be resolved-and, true to form, he solved it quickly and professionally.
Aakaash is a remarkable asset to Setmore. His expertise, customer service skills, and dedication set a standard others should aspire to.
Setmore should seriously consider having him train more team members in his mold.

Thank you, Aakaash, for another outstanding experience.

18 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Irma,

Thank you for taking the time to review Setmore! Great to hear that Aakaash was brilliant, knowledgable, and patient when you reached out. We're glad he was able to resolve an issue you were facing quickly. We'll make sure to pass on your kind feedback directly with him.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 1 out of 5 stars

Setmore Scamming Customers

Terrible website. I wouldn’t trust these guys with wiping my a**, they put the click-to-pay way too low so nobody can even buy the stupid thing. I would never trust this company with anything, and I believe there are some shady business practices happening here with scamming their customers.

17 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Harveer,

Thank you for taking the time to share your feedback. We've looked into this review but have been unable to find your account. Based on the information available, we're not certain whether this review relates to Setmore's scheduling software or perhaps another business or service with a similar name.

If your experience was with Setmore, we'd genuinely like the opportunity to investigate further and better understand what happened. Please reach out to our support team with the email address associated with your account so we can review your experience and work to address any concerns.

We take customer feedback seriously and are always committed to providing a transparent and positive experience for our users.

Julia, Community Team

Rated 5 out of 5 stars

excellent support

excellent support, comfortable application. very affordable pro version. thank you for the comfortable service

17 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Alina,

Thank you for taking the time to review Setmore! Great to hear that you think we offer excellent support and an affordable paid plan. We appreciate your support!

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Great services and functionality

Great services and functionality.
Great customer experience. Siddika and all memever of staff i had to deal with are so helpful. Thanks a million

17 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Candice,

Thank you for taking the time to review Setmore! Great to hear that Siddika and team were so helpful when you reached out. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Great demo session with Parth!

I had a demo session with Parth yesterday to initially discuss the Mailerlite function....to cut a long story short and an hour later Parth gave me loads of advice about 'connecting' and joining several missing links between my Setmore Pro account and my Google Business Account. It all looks cleaner and fresher now! Thanks again Parth for your patience and understanding and guidance. Much appreciated 👏 😊

15 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Lisa,

Thank you for taking the time to review Setmore! Great to hear that Parth was helpful when connecting your tools to the app. We're glad he was understanding, and patient. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Quick call

had a quick question and call

16 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi APmit,

Thank you for your five-star review! We're glad the quick call was helpful. If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Setmore works great for my business and…

Setmore works great for my business and allows customers to book online through my website. The Setmore Spark program worked particular well with the help from Amit and Alisha to set up all the tracking on Google analytics to help my ads convert correctly.

16 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Mark,

Thank you for taking the time to review Setmore! We're glad to hear that Setmore is working so well for your business and that you value the ability for customers to book directly through your website.

We're also pleased that the Setmore Spark program was a success and that Amit and Alisha were able to help ensure everything was tracked correctly in Google Analytics. We'll be sure to pass along your kind feedback!

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Hemalatha R (Customer Onboarding…

Hemalatha R (Customer Onboarding Specialist) was extremely patient, knowledgeable, and clear in explaining the platform. She took time to understand my use case and answered all my questions without rushing. The session gave me confidence to move ahead with Setmore for my business. Thank you Hema!

9 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Dear Stranger,

Thank you for taking the time to review Setmore! We're glad Hemalatha was very patient, knowledgable and clear when you reached out. We're glad she spent time to make sure your questions were answered. We'll pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Dhruv is very helpful.

16 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Chen Monica,

Thank you for taking the time to review Setmore! We're glad to hear that Dhruv was very helpful when you reached out. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Thank you

I’m excited to try the new receptionist feature! Prisha K. was knowledgeable and helpful! Thank you Prisha and Setmore for the adding new features since I’ve been using Setmore for 11+ years! 🙏🏻🥳☺️

15 June 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Rowena,

Thank you for taking the time to review Setmore and being a customer for 11+ years! We're glad you're looking forward to trying Live Receptionist. Great to hear that Prisha was very knowledgable and helpful when you reached out. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7.

Julia, Community Team

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