Servify Reviews 703

Canciled phone insurance with no warning. If I could give 0 stars I would. Ohh a d even though their response says I was "notified" apparently by a phone call then leave a message, they did not so obviously I didn't receive any warning as I was away from my phone at that point!

Service was amazing. I literally had my replacement on my front door step in one day. Couldn't ask for a better customer service experience.

Quick and easy process to repair my Samsung S24 Ultra back glass screen

The support team was very helpful and helped me replace my lost device in 2 days. I'm very happy with Samsung care plus and highly recommend the insurance.

Easy to setup the repair. Repair was scheduled and completed without any issues. Great customer support.

No one was stand off-ish! Everyone was about the greater good!

All the process was really easier to made. They fixed the phone in 3 hours. Was amazing. Relly appreciate

SamsungCare+ has exceeded my expectations and provided fast reliable and quality customer care and service.

I’ve now spent nearly three weeks trying to get a simple replacement for my broken Samsung phone, and I’m still exactly where I started. What should have been an easy 1-for-1 swap has turned into a nightmare.

I’ve had to make over 15 calls to customer service, each time being promised a resolution that never comes. To make things worse, I’ve been sent multiple incorrect replacement phones, wasting even more time. Every representative seems unaware of what the last one did, and I keep getting bounced around with no real progress.

After all this, I still don’t have a working phone or a clear path forward. I’ve always trusted Samsung products, but this experience has completely shattered my confidence in their customer support and logistics.

So I tripped and my beautiful Fold 7 fell on wet pavement and survived the crash but no longer was in perfect condition had so many scuffs and scratches and the cover screen on top corner chipped off. I proceeded placing a claim using Samsung Care+ with Servify...I was approved for a replacement paid my $99 deductible and even though I had the Blue model one, for me to get the same color I had to wait more than a week for it so I was given the option to get the Jet Black one instead that was I stock. From when I started claim and getting the replacement all it took was less than 7 days so I'm pretty happy about that and the replacement Fold 7 in Jet Black was in new condition, no issues with it works perfectly fine and now I can get back to streaming on my Fold 7. 5 🌟goes to the Samsung Care+ and Servify for their prompt outstanding claim service. Definitely recommend getting Samsung Care+ cause you just never know as I'm always careful with my devices!

Easiest smart phone claim I've ever made. Smooth transaction start to finish.

While the replacement for my wife's malfunctioning phone occurred promptly, what happened afterward was totally unsatisfactory. My wife and I were in a retaurant when her phone locked with a message from Servify saying we locked your phone becuase you haven't returned the original malfunctioning phone. Except that four days earlier I received the confirmation email from Servify saying we have your malfunctioning phone. Not only were you wrong in locking the phone, you providing no warning. What if there was an emergency call in progress or other important situation? When I called Servify to straighten this out, after over an hour of being passed around and being on hold, the Claims Representative said "Oh, we found a scratch in the screen, it's going to cost you the replacement cost of $99." Really, a scratch. Frankly, I don't believe it. But we were screwed since you remotely and unjustifiably locked my wife's phone. I paid the money and then we had to do a drill to get it unlocked. We've been Samsung customer for about 10 years and a Samsung Care payer for years. Not anymore. Our next phones will probably not be Samsung.

Easy to use to submit a claim and the store was easy to work with.

Excellent turnaround time and easy to return damaged phone.

User-friendly, very quick, no problems at all.

Used Samsung Care+ to get my Fold Z 6 fixed - other than $29 deductible, no additional payment needed. Got both the inside and the outside screen fixed including the new frame.

Great experience!

Replacement was provided overnight. Excellent service and follow up.