Service Care Solutions Reviews 

162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally professional, supportive, and friendly, making the entire journey comfortable. People really appreciate the quick response times, clear guidance, and smooth onboarding process provided by the dedicated team. Job seekers often note that finding the right role is handled with great care, efficiency, and personal attention. Conversely, a small portion of people felt dissatisfied with the communication and overall support received from certain staff members. Some reviewers mentioned experiencing frustrating delays, unreturned phone calls, and excessive document requirements during the onboarding phase.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and approachable... See more

Service

People report positive experiences with service, highlighting a friendly, reassuring, and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the recruitment journey.... See more

User experience

Customers report a wonderful user experience, highlighting constant communication, kindness, and support... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(162)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Rebecca Sprott is great at her job

Rebecca Sprott is great at her job, goes out of her way to make sure candidates have work, emails, texts out of hours to help candidates have frequent work, easy to approach, have worked through servuce care for about 11 years & over the years Rebecca Sprott & Matthew West who does not work there anymore have been a great help and always go the extra mile. Just what you need in this harsh world of agency work.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend SCS

Beth was a great help whilst I looked for a new role and has continued to provide a great service since I started in the role. Overall, a really good experience with SCS

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Compliance process

I recently experienced a seamless compliance process during my job application, and it was truly impressive. The clear guidelines and step-by-step instructions provided made each stage straightforward and stress-free. Required documents were easy to upload, and the system's responsiveness ensured no technical glitches. The communication was excellent, with timely updates on my application's status. Any questions I had were promptly answered by a supportive and knowledgeable team. This efficient process allowed me to focus on presenting my best self rather than worrying about bureaucratic hurdles. Overall, it was a remarkably smooth and positive experience.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company

I have used Service Care Solutions during the onboarding process of my new role and their service was exceptional. I received support and prompt communication from the which made the process easier

17 June 2024
Unprompted review
Rated 4 out of 5 stars

Positive relationship

We work well with Lee and I do not see any reason to change the way we work. Lee takes time to call me to see if there is anything he can do to help, be sending CV 's of potential candidates, or time sheets that we have not approved.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

They've been fantastic

They've been fantastic, Lee (who is the one I've had communication with) has been very supportive. I started a job within a matter of days, I've been here since and the Agency have been great.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work for

I love working for this company. When I give my availability, they always give me even shift I can work. My line manager is so amazing with me. I've had some personal problems in the last year and she has always been there for a chat or advice and always supports me. I appreciate everything they have done for me and I always recommend working for service care to anyone I meet. This is best agency by far.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Beth was supportive throughout the interview process and helped me with all my queries. Since getting the job, she has continued to be very responsive and lovely to work with. I’ve not had any issues at all with the agency and would recommend it!

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Service care solutions

My team leader sends me the shifts and I pick up around my full time job so fits in great with that, she is very friendly and approachable rings now and again to check I am ok and how things are going , paid every week which is great too as my other job is monthly so give me extra when I need it , great company to work for .

24 July 2024
Unprompted review

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