Service.com.au Reviews 228

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of finding suitable professionals. Many highlight the rapid responses from suppliers and the helpfulness of the staff, who are often described as personable and not pushy. People appreciate the platform's user-friendly experience, making it simple to post jobs and receive competitive quotes, often leading to quick job completion at reasonable prices. However, some customers also noted issues with the relevance of leads provided, particularly for businesses seeking specific types of work, leading to wasted time and costs. A few other people also felt that the vetting process for tradespeople was not always sufficient, with some instances of unsatisfactory job completion.

What people talk about most

Service

Consumers generally find the service to be positive, highlighting its efficiency and ease of use. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers mention positive feedback about response times. Customers were amazed by the rapid responses from... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the platform easy to... See more

Price

Users describe positive interactions with price, often finding good value and cost-effective solutions. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Process was straight forward to submit my requests, got several follow up contacts within a day or two. Service kept me informed fairly well. Ended choosing one and process from there was simple.... See more

Company replied

Rated 5 out of 5 stars

Excellent Results First time user of Service.com.au. Stumbled across it by accident. Amazed by the rapid responses from suppliers. Spoilt for choice, & selected a local tradie who attended the nex... See more

Company replied

Rated 5 out of 5 stars

I needed a sparky as mine had retired and saw Service.com.au and thought I'd give them a go. Great decision. Posted a job just and had several replies. Got a decent quote considering it was at Chris... See more

Company replied

Rated 5 out of 5 stars

Zac from Zac Painting Group we engaged to do some painting at our warehouse and offices. Zac is also a handyman and did some extra work beyond painting which we detailed prior to engaging him. We wer... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
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2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very effective way of getting quotes

Very effective way of getting quotes and hiring tradies. I have being using it to source a different varieties of services and has been pretty good overall.

27 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you, Renato, for your great feedback! We’re pleased to hear that service.com.au has been an effective tool for sourcing quotes and hiring tradies across different services. It’s wonderful to know that your overall experience has been positive. We’re here to assist with any future projects you may have. Thanks again for choosing service.com.au!

Rated 5 out of 5 stars

Stone Mason

Service.com was easy to use. I received four responses within 24hours. One response provided a quote next day following a site inspection. Work done was as I wanted at a reasonable price. I will use Service.com again when searching for a tradesman.

26 August 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you, Brendan, for your kind words! We’re thrilled that you found our platform user-friendly and received prompt responses. It’s great to hear that the work met your expectations and was done at a fair price. We’re pleased that you plan to use service.com.au again for your future projects. We’ll be here whenever you need us

Rated 5 out of 5 stars

Easy to use and Responsive Tradies

Easy to use platform and I received a call from an electrician within minutes of posting the job.

5 August 2024
Unprompted review
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Reply from Service.com.au

Thank you for your feedback, Mike! We’re glad to hear that you found our platform easy to use and that you received a call from an electrician so quickly after posting your job. Your satisfaction is our priority, and we’re pleased that the process was efficient for you. If you need any further assistance or have more projects in the future, feel free to reach out.

Rated 5 out of 5 stars

Fast

Fast , friendly and sufficient

31 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your feedback, Lizette! We’re glad to hear that you found our service fast, friendly, and efficient. Your satisfaction is important to us, and we’re delighted that we could meet your expectations. If you need any further assistance or have more projects in the future, feel free to reach out.

Rated 5 out of 5 stars

Super easy to use

Super easy to use. They have lots of tradies registered with them and very fast response from the tradies. Good range of competitive quotes.

10 August 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your great feedback, Gordon! We're thrilled to hear that you found service.com.au super easy to use and appreciated the fast responses from our registered tradies. It's fantastic that you received a good range of competitive quotes. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you have any further needs or questions, don’t hesitate to reach out.

Rated 5 out of 5 stars

Great platform

It was easy to set up an account and post a job. We quickly had multiple replies to our job. Once we had ample replies to work through, we were able to pause until we made contact and chosen a company. We have used service.com.au previously and will certainly use them again.

22 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Mary,
Your feedback means the world to us! We're so happy to know that service.com.au has been a valuable tool for you. It’s always our goal to create a seamless and effective experience, and your review confirms we’re on the right track. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. Thank you for being a part of our community!

Rated 5 out of 5 stars

Exceptional service

6 August 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Shakir,
Thank you so much for your thoughtful review! We’re thrilled to hear that service.com.au is making a positive impact on your work. Our team puts a lot of effort into creating a service that truly meets our customers' needs, so it's incredibly rewarding to hear that you’re enjoying it. If you ever have any suggestions on how we can improve even further, we’d love to hear them. Thanks again for your support!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, prompt action and friendly interaction

20 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you so much, Brenda! We truly appreciate your kind words. We're delighted to hear that you found service.com.au easy to deal with and that our prompt action and friendly interaction made your experience a positive one. Your feedback is incredibly valuable to us, and we're thrilled to know we met your expectations. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!

Rated 5 out of 5 stars

Very quick to send out information and…

Very quick to send out information and contact details for the service I requested. Followed up on whether the job had been completed once the quote was given.

5 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Leah,
Thank you for your wonderful review! We’re so pleased to hear that service.com.au is working well for you. Our goal is to make sure every customer has a great experience. If there’s ever anything else we can do to make your experience even better, we’d love to hear from you. Thanks for choosing us!

Rated 5 out of 5 stars

easy

easy
easy to make request and quick feedback

24 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you, Woolzap! We're so glad to hear that you found service.com.au easy to use and that making requests was a breeze. Quick feedback is something we strive for, and it's great to know that we delivered on that for you. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need anything else, we're here to help!

Rated 4 out of 5 stars

I tried one of your opposition and they…were to late to come back to me with quotes

I tried one of your opposition and they came back to me after I had obtained enough quotes from you.

4 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for sharing your experience, Pat! We're pleased to hear that service.com.au was able to meet your needs promptly, especially compared to the competition. Your feedback reinforces our commitment to providing timely and efficient service. We're glad we could assist you in obtaining the quotes you needed without delay. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for choosing us!

Rated 5 out of 5 stars

Overall I found it quick easy and…

Overall I found it quick easy and intuitive to use and was able to get responses back within the day. Once I had a few I was able make a choice and chose a great contractor who was able to complete the job ! Would definately use this again for my next job..

23 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your wonderful review, Nadeem! We're thrilled to hear that you found service.com.au quick, easy, and intuitive to use. It's great to know that you received responses within the day and were able to choose a contractor who completed the job to your satisfaction. Your experience is exactly what we aim for, and we’re delighted that you would use our service again for your next job. If you ever need anything, we’re here to help. Thanks again for your support!

Rated 5 out of 5 stars

Easy and free for post a task

Straightforward and to the point screens on the website made it quick and easy to submit a job. It doesn’t charge the consumer to post a task! Highly recommended.

26 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you so much for your fantastic review, Yahya! We're delighted to hear that you found the screens on service.com.au straightforward and to the point, making it quick and easy to submit a job. We're also glad you appreciate that there’s no charge for consumers to post a task. Your recommendation means a lot to us, and we're thrilled to have met your expectations. If you ever need further assistance, don't hesitate to reach out. Thanks again for choosing us!

Rated 5 out of 5 stars

I’ve used this platform to help us find…

I’ve used this platform to help us find tradies to build our 2 bedroom granny flat
our plumber, and electrician.
We’ve had quick, reliable and very reasonable priced contractors.
Highly recommend them.

27 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you so much for your wonderful review, Manaia! We're thrilled to hear that service.com.au has been helpful in finding reliable and reasonably priced contractors for your projects, including your 2-bedroom granny flat, plumber, and electrician. It’s great to know that our platform has met your expectations for quick and dependable service. Your recommendation is greatly appreciated. If you need any further assistance or have more projects in the future, we’re here to help. Thanks again for your support!

Rated 5 out of 5 stars

Quick service

Quick service, reliable platform

20 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your review, Trent! We're pleased to hear that you found service.com.au to be quick and reliable. Your feedback is greatly appreciated, and we're glad we could provide the efficient service you were looking for. If you have any more needs or questions in the future, don’t hesitate to reach out. Thanks for choosing us!

Rated 5 out of 5 stars

Very good job and responded on time

26 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you, Jotishma! We're delighted to hear that you found the job to be very good and that our response time met your expectations. Your feedback is important to us, and we're glad we could deliver timely and quality service. If you need anything else or have any further questions, feel free to get in touch. Thanks again for your support!

Rated 5 out of 5 stars

Fencing

It is thefirst time we have used Service.com.au and the customer service was good. We got quotes very quickly and Michael from MMM consultants Pty Ltd who did the fencing for us was very good. If there was a problem he would discuss it with you. He cleaned up after the job was complete. We would recommend them

5 July 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your great review, Kevin! We're thrilled to hear that your first experience with service.com.au was positive and that you received quick quotes. It’s wonderful to know that Michael from MMM Consultants Pty Ltd provided excellent service and communication throughout the fencing job, including thorough clean-up after completion. Your recommendation means a lot to us. If you need any further assistance or have more projects in the future, we’re here to help. Thanks again for choosing service.com.au!

Rated 5 out of 5 stars
Service.com.au logo

Reply from Service.com.au

Thank you so much for your kind review, Mollah! We're thrilled to hear that Carlose provided you with such professional and affordable service. It's fantastic to know that his time management and cost-effectiveness stood out to you. Your 5-star rating and feedback are greatly appreciated, and we’ll be sure to pass on your praise to Carlose. If you have any more needs or questions in the future, feel free to reach out. Thanks for choosing service.com.au!

Rated 5 out of 5 stars

Great website

Great website. Received quotes very quickly and I was able to book the job all through the website chat.

27 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your positive feedback, KM! We're glad to hear that you found our website great and that you received quotes quickly. It's fantastic to know that the website chat feature made booking the job easy for you. Your satisfaction is our priority, and we're pleased that our platform worked well for your needs. If you have any further questions or need assistance in the future, feel free to reach out. Thanks for choosing service.com.au!

Rated 5 out of 5 stars

Got 2 quotes within hours from people…

Got 2 quotes within hours from people that want the work.Other site i used , tradesman got abusive when they didnt get the quote.

12 June 2024
Unprompted review
Service.com.au logo

Reply from Service.com.au

Thank you for your review, Andrew! We’re pleased to hear that you received quotes quickly through service.com.au and that our platform provided a positive experience. We’re sorry to hear about your previous experience with another site, but we’re glad we could offer a better alternative. If you have any more needs or questions in the future, we’re here to help. Thanks for choosing us!

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