Hello my name is Michelle Suliman the man I spoke to was so polite and I have difficulty to understand think and I told him and he was so caring to break down the word I didn't understand. You need wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service box for me this year have been unreal. Replaced my American fridge freezer in February, today they say they are replacing my tumble drier. The policy includes removal of old appliance, all pac... See more
Company replied
Big shout out to Ash, the customer service Agent, who dealt with my Problem. Friendly, polite & professional. Service. Not to forget, the brilliant And funny delivery Guys!! Amazing, swift P... See more
Company replied
Sevice box is a brilliant company. Prices are reasonable, Staff are friendly and efficient - thank you to Ash for helping with my washing machine. Any 3rd party issues are also dealt with for you - no... See more
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Company details
- Appliance Repair Service
- Appliances Customer Service
- Boiler Supplier
- Electronics Repair Shop
- Heating Contractor
- Boiler and Heating Service
About Service Box Group Limited
Written by the company
Service Box is one of the UK’s fastest-growing service plan providers that offers consumers a one-stop solution for when an essential home appliance, gadget, electrical item or boiler breaks down.
We know that when an item stops working it’s incredibly frustrating. For most people, it’s stressful, costly and time consuming.
For an affordable monthly cost, our protection plans mean that we can take care of everything.
Our experienced engineers have a fast turnaround time and when it can't be fixed, we arrange the replacement.
Customer feedback is essential for us, we take it seriously and act upon it. Our customers have helped shape the products we offer.
Why choose Service Box?
• GREAT VALUE FOR MONEY Our cheapest plan allows consumers to cover items for just 11p a day.
• FINANCIAL CLARITY Customers know exactly where they are each month and will never get hit with a big bill for a repair or replacement again.
• FAST REPAIRS These items are important, so we aim to repair them as quickly as possible.
• ANY AGE OF APPLIANCE COVERED We believe consumers should be able to cover any age of appliance, if it’s in good working order. We protect items that are both in warranty and out of warranty.
• NO HIDDEN FEES Our Appliance plans are fully inclusive with no excess, so we won’t charge a penny more than your monthly amount. Our Boiler plans do come with a contribution charge of £60 and repairs have an annual cap of £1,500.
We are committed to excellent customer service
Written by the company
- If there is anything we can do for you, please tell us
- The success of our business is based on the satisfaction of our customers. Our protection plans are designed to make your life easier.
Contact info
Suite 11, Sheridan House, BN3 1DD, Hove, United Kingdom
- 0800 802 1892
- service-box.co.uk
4.6
Excellent
826 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Service Box Group Limited
Thank you for your great feedback! We’re so pleased to hear that you found the process very easy to put into place. We appreciate your support and are glad we could make things simple and straightforward for you!
Kind regards
The Service Box Team
I took out this plan sounded wonderful…
SERVICE BOX
HOME CARE COMPLETE PLUS
I took out this plan sounded wonderful my god it's really good decent price it does everything from a gas boiler he in water leaks to cook a everything washing machine wow fantastic and tell you ring them you can only get gas safe tickets between May and June once a year that's all they do them then if you have a breakdown well that's another story all together called him out today gas boiler that doesn't work so no heat in the hot water in the house is for adults in the house do different jobs need to get washed told oh it's not available for a couple of weeks for a four weeks maybe call back on the six of May and they could give you a proper day week when they might be available!!!!!!!!!
"""WEEKS"""""""TO COME OUT TO FIX A BOILER.....
When you buy the covers it sounds fantastic coverage good price no wonder they haven't got the staff to do the jobs when they break down I said what if it had been a woman with three or four little children you couldn't come out for three to four weeks maybe somebody said and then is it manager supervisor on the day Gareth said well maybe two weeks or so but being back on Tuesday they might have a better time or week well they've just lost for insurance policies this is disgusting service
10 March 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We’re very sorry to hear about your experience and fully understand how frustrating and disruptive it has been to be without heating and hot water.
We would like to clarify that this is a repair plan rather than insurance, and while it provides wide-ranging cover, service availability can occasionally vary depending on demand and engineer capacity in your area. However, we appreciate the delays experienced were not in line with the level of service we aim to provide.
Since your review was raised, an engineer has attended and carried out the required repair works, and all remaining services for the properties have now been booked in. We understand this has now resolved the issues raised, and we are pleased that our Resolutions Team was able to work with you to reach a positive outcome.
Our Resolutions Team has also reviewed the case internally to ensure any lessons are taken forward as we continuously work to improve our response times and overall customer experience.
Thank you for bringing this to our attention and for your patience while this was resolved.
Kind Regards
The Service Box Team
Really upset with how I was treated
Really upset with how I was treated, customer service chap really rude and not helpful at all. Washing Machine stopped working and have to wait 4 days for an engineer. I get they are busy but 4 days. When they are all coming home from school and work and I can’t get the uniforms washed and dried. Never had to call them before will I renew no I don’t think so. It states a quick repair response and that’s what I was sold.
1 May 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We’re very sorry to hear about your experience and understand how inconvenient and stressful it is when a washing machine stops working, especially with school uniforms and day-to-day household demands to manage.
Following the engineer’s attendance, we can confirm there was no fault found with the washing machine itself, and the issue was traced to a damaged plug socket within the property. We understand the inconvenience this still caused and are pleased the matter has now been fully resolved.
We would also like to clarify that your claim was logged over the bank holiday period, which unfortunately did result in a slight delay to engineer availability and added an extra day to the call-out timeframe.
Having reviewed the interactions, we are satisfied the agent followed the correct process; however, we do agree the situation could have been handled with more empathy, and this feedback has been passed to the agent’s manager for review and coaching purposes.
We are pleased that our Resolutions Team was able to assist in bringing the matter to a positive conclusion and appreciate you bringing your concerns to our attention.
Kind Regards
The Service Box Team
I had a tumble dryer which was Insured…
I had a tumble dryer which was Insured and it stopped working. Unfortunately it was not repaired as too old. Service box has ordered me a new dryer and even taking away my old one so happy at no extra cost and even let me have the colour that I requested. 💯 worth having insurance with service box thankyou .
30 April 2026
Reply from Service Box Group Limited
Thank you for taking the time to share your experience. We’re really pleased to hear that you were happy with the outcome of your claim and that everything—from arranging the replacement to removing your old appliance—was handled smoothly.
It’s great to know we could provide a replacement tumble dryer in line with your preferences and make the process as straightforward as possible for you.
We truly appreciate your feedback and your support—it means a lot to us.
Kind regards
The Service Box Team
Unsatisfactory Service - not value for money
Slow response to an initial request for help - would not accept that my washing machine was faulty even though it covered washing in oily marks - this was evidence to the their technician who concluded that the machine was not faulty. A washing machine that makes clothes dirty is not "fit for purpose". Don't rely on the advertised machine replacement or an ability to thoughly service a mechine.
28 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience and understand how frustrating it is when an appliance is not performing as expected.
Following the engineer’s assessment, no mechanical fault was identified with the washing machine at the time of inspection. Advice was provided regarding detergent usage and carrying out a cleaning cycle, as this was believed to be the cause of the oily marks affecting the washing results.
We appreciate that you remained concerned following the visit, and a further reassessment was offered to investigate the issue further. However, we understand you had since purchased a replacement appliance.
As a gesture of goodwill, we agreed to cancel the remaining term of your plan, and we are pleased that our Resolutions Team was able to assist in reaching a positive outcome for you.
We appreciate you bringing your concerns to our attention, as feedback such as this helps us continue to review and improve our service.
Kind Regards
The Service Box Team
Reply from Service Box Group Limited
Thank you for your feedback. We’re pleased to hear that you found our service fast, friendly, and efficient.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
The Service Box Team
Reply from Service Box Group Limited
Thank you for your feedback! We’re glad to hear you found our team helpful and that we were able to arrange an engineer visit promptly.
If there’s anything more we can assist you with, please don’t hesitate to get in touch — we’re always here to help
Kind regards
The Service Box Team
Complaint dealt with satisfactorily
I'm really upset with this service. My 77 year old mother in law has been with service box for years. She moved house just 2 weeks ago. She left all her goods and is awaiting to buy new ones as she is renovating and living at my house 2 doors down. She was told she couldn't come out of contract after all her loyalty. She cancelled her DD. As her advocate the accounts and customer service team were self motivated, not understanding her situation and demanding she continues her contract without her appliances. I spoke on her behalf today (she was asked by accounts the day before why she couldn't speak for herself!) as we cancelled ger DD from bank. I was told told she was in contract and can't do anything about it. Very bullyish and non understanding if her vulnerability. Accounts please feel free to contact me as the behaviour is unacceptable.
This has been dealt with and happy with the outcome
22 April 2026
Unprompted review
Reply from Service Box Group Limited
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we regret any frustration caused.
We would like the opportunity to review this situation more carefully and work toward a fair resolution. Please contact us directly and ask to speak with our Resolution Department so we can better understand the details and assist you appropriately.
Your feedback is important to us, and we take concerns like this seriously. We hope to speak with you soon and find a way to make this right.
Kind Regards
The Service Box Team
Fast efficient and very professional in…
Fast efficient and very professional in dealing with my situation
23 April 2026
Reply from Service Box Group Limited
Thank you for your kind feedback! We’re really pleased to hear that you found our service fast, efficient, and professional. It’s great to know we were able to assist you effectively.
If you ever need anything further, please don’t hesitate to get in touch — we’re always here to help.
Kind Regards
The Service Box Team
After my oven failed a replacement was…
After my oven failed a replacement was offer within 3 days and fitting and disposal of old oven within a week what more can i say superb service and prompt attension
17 April 2026
Reply from Service Box Group Limited
Thank you for your kind feedback. We’re pleased to hear that your oven replacement was arranged within three days and that the installation and removal of your old unit were completed within the following week.
Our team is committed to providing prompt, efficient service and minimizing disruption, so it’s great to know this was reflected in your experience. Your comments will be shared with the team.
If you need any further assistance in the future, we’re always happy to help.
Kind regards
The Service Box Team
Very helpful & Efficient.
Very helpful, always explain everything properly and in a polite manner. They have been quick and efficient when I have dealt with them. Customer service is second to none.
15 April 2026
Reply from Service Box Group Limited
Thank you for your thoughtful feedback.
We are pleased to hear that you found our team helpful, courteous, and efficient in your interactions with us. Delivering clear communication and a high standard of customer service is central to our approach, and it is very rewarding to know this has been reflected in your experience.
We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind Regards
The Service Box team
Very easy to do
15 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you so much for your 5-star review! We’re glad to hear that you found the process very easy to do. Providing a smooth and straightforward experience for our customers is always our goal, and your feedback means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future!
Kind Regards
The Service Box Team
Reply from Service Box Group Limited
Thank you for your positive feedback. We’re pleased to hear that you found our service helpful and straightforward. Providing clear, efficient, and reliable support is a priority for us, and it’s rewarding to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Service Box Team
Excellent Company to be part of their…
Excellent Company to be part of their customer base.
Been with them probably five years now.
Had Numerous calls from other companies to swap over.
Service Box have been absolutely great regarding Customer service and care.
I intend to be a loyal customer simply because of that.
9 April 2026
Reply from Service Box Group Limited
Thank you for your wonderful feedback and for your continued support over the past five years.
We are truly grateful for your loyalty and for choosing to remain with us despite the many alternatives available. It is especially rewarding to know that our customer service and care have met your expectations and contributed positively to your experience.
Please be assured that we remain committed to maintaining the high standards of service you value. We look forward to continuing to support you for many years to come.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the service provided and that you feel the product offers good value for money. Delivering both quality service and worthwhile cover is something we continuously strive for.
We really appreciate your support and taking the time to share your experience.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your positive feedback. We’re delighted to hear that you found our service helpful and efficient, as providing a straightforward and reliable experience is very important to us. We also greatly appreciate your recommendation and support.
Kind Regards
The Service Box Team
Brilliant customer service for broken dishwasher
Brilliant customer service. My dishwasher broke down right before the Easter bank holiday weekend. George at Service Box managed to book an engineer to come out the next working day. I can't remember the engineer's name but he was brilliant - called me when he was 30 mins away, turned up on time and had everything fixed within 30 minutes. Even waited around after fixing the machine to run a quick dishwasher cycle and make sure everything was working perfectly.
7 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with the service you received, especially over the busy Easter bank holiday period. It’s great to know that George was able to arrange a prompt visit and that our engineer provided a timely, thorough, and professional service.
We’ll be sure to pass your comments on to the team—they’ll really appreciate it. Thank you again for taking the time to share your experience.
Kind Regards
The Service Box Team
I didn't go shopping for a new tv
I didn't go shopping for a new tv but I found this sharp model on display ,I thought that it would look good in my large living room .
3 April 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your feedback. We’re glad to hear you found a Sharp TV that you feel will suit your living room so well.
While we don’t sell or display televisions directly, we do work closely with Sharp and manage their manufacturer warranty services. If you ever need any assistance with your Sharp product warranty, please don’t hesitate to get in touch—we’re always happy to help.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your positive feedback. We are pleased to hear that you found our service both easy to use and affordable. Your support is greatly appreciated, and we look forward to assisting you again in the future.
I had problem with my washing machine…
I had problem with my washing machine and was helped so well straight away staff are very friendly and helpful can not fault thank you
26 March 2026
Reply from Service Box Group Limited
Thank you for sharing your experience! We’re glad we could assist you promptly with your washing machine issue and that our team was able to provide the support you needed. It’s wonderful to hear that you found our staff friendly and helpful. Your kind words truly mean a lot to us, and we’re always here whenever you need assistance.
Warm regards,
The Service Box Team
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