Servcorp Australia Reviews 534

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often noting how the team goes above and beyond to ensure a smooth and pleasant experience. The service provided is frequently described as excellent, efficient, and supportive, with many appreciating the welcoming atmosphere. Reviewers also highly commend the modern, clean, and well-maintained facilities, as well as the convenient and first-class locations, often highlighting rewarding views and a great business hub environment. However, some customers expressed dissatisfaction with the company's contract terms, finding them open-ended and the penalties for ending service disproportionate to the value received. These individuals also mentioned a lack of flexibility and poor communication, which led to feelings of disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, with many praising the helpful, efficient, and friendly teams.... See more

Facilities

People report positive experiences with facilities. Customers consistently praise the modern, clean, and... See more

Location

Clients share positive opinions on location. Reviewers consistently praise the convenience and quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tana has been nothing short of fantastic. She is extremely helpful, always going above and beyond for anything our team needs. She brings so much life into the office and we’re so grateful for her sup... See more

Rated 5 out of 5 stars

Servcorp 25 Martin Place has been an absolute game-changer for our business. The facilities are modern, professional, and always spotless, creating the perfect environment to meet clients and get wo... See more

Rated 5 out of 5 stars

The Servcorp Barton team is very friendly, courteous, good and efficient. Any issue is promptly solved and the facilities are excellent; well maintained, clean and easily accessible. The ladies make i... See more

Rated 5 out of 5 stars

I use a number of offices around the world and have to say that the Perth office is my favorite. It really does feel like a home from home for me. Excellent office space, facilities and rewarding... See more


Company details

  1. Virtual Office Rental
  2. Business to Business Service
  3. Conference and Meeting Room Service

About Servcorp Australia

Information provided by various external sources

Servcorp (SRV.AX) is the leading provider in the World’s Finest Serviced Offices, Virtual Offices, and Coworking spaces, with offices in 150+ locations, 44 cities and 22 countries.

We help businesses by providing them with flexible 5-star working environments, corporate-grade IT systems, and a reliable team that supports them in getting more customers and helping their business grow.

Headquartered in Sydney, Australia, we have offices throughout Australasia, the United States, Europe, Asia and the Middle East.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

534 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Being in a virtual office can be hard…

Being in a virtual office can be hard as you have no colleagues and may need assistance and sometimes that smile to make your day. I can certainly say you get that in Servcorp. The reception desk team are amazing at any time they will assist and go out of thier way to assist you. I just recently did an early morning breakfast session at Servcorp premise and they made sure guests are directed to the building, welcomed, fed and comfortable.

Special thanks to Morgan Downie too in 10 Eagle st, Brisbane.

6 March 2019
Unprompted review
Rated 5 out of 5 stars

Britney & Associates signed in with…

Britney & Associates signed in with ServCorp since November 2017 at 10 Eagle Street.
As an International Business Consulting, I have been meeting around different location in Australia, and other countries. ServCorp is not only helping Britney & Associates looking good, professional but the team at 10 Eagle Street especially Crystal who always help me to organise all different location when I travel for business. That is also the reason why I’m keep recommending my Associates people to ServCorp. I’m hopping ServCorp will have a location in Vietnam soon.
Britney Do

19 February 2019
Unprompted review
Rated 5 out of 5 stars

Transition into Servcorp

My transition into becoming part of the Servcorp community was wonderfully facilitated by Crystal and Morgan at their 10 Eagle Street, Brisbane location. Extremely impressed by the professionalism of their approach and the time taken to ensure I was fully informed at every step.

19 February 2019
Unprompted review
Rated 5 out of 5 stars

Lillian Jagger

I've been working out of the Brookfield office for 9 months and i love the location. It's very handy for my business requirements and the staff are very friendly. I'd realy like to point out one lady in particular, Lillian Jagger has been such a brilliant person. She is so positive around the office. She is eternally happy and always so willing to help. It's great seeing Lilly everyday here!

9 January 2019
Unprompted review
Rated 5 out of 5 stars

Great experience with Servcorp

Servcorp AMP Tower Perth were brilliant with manning our phones when we closed the office for an event for the first time ever! The Directors were comfortable that we were still available to our clients during our absence - we will use Servcorp again next time.

14 November 2018
Unprompted review
Rated 4 out of 5 stars

Great Melbourne Cup Day Event

Thank you Cathy and your colleagues for hosting a great Melbourne Cup Day event.
We had a wonderful time chatting, meeting new people/businesses and an awesome opportunity to stay in touch with other.
Plus the food was absolutely delicious.
Thanks again for a really wonderful day.

9 November 2018
Unprompted review
Rated 5 out of 5 stars

Servcorp Barangaroo

On Monday, we had one of our regular meetings at Servcorp, Barangaroo. As usual, the service was impeccable. From the warm welcome at the front desk, to escorting me to our meeting room, everything was perfect. The requested whiteboard was there. The whole facility is ultra clean including the bathrooms. The common kitchen area is maintained during the day and kept in a clean and tidy manner. Any consumables, like napkins, etc are constantly replenished. It is a pleasure to hold meetings there. But the best thing is the staff. Cathy, I think her name was, she provided happy cheerful professional service during our meeting there. Thank you all at Barangaroo!

17 October 2018
Unprompted review
Rated 3 out of 5 stars

My feedback on Servcorp services

I have now been running my business from Servcorp Barangaroo almost 18 months. When we first moved in, the Manager in charge was Jasmine which we found to be very friendly alongside the team especially Tahlia.

here is some of the services we used to get:
* 4.00 pm someone would come around with a trolley and pick up our coffee or water glass from our room
* The greetings at the front desk was always pleasant no matter how many times you go pass the reception, there was an eye contact or some form of connection
* The Phone calls we used to get was from the reception and they would introduce the client to us and connect to us
* we had monthly drinks or fortnightly breakfast and the whole floor used to huddle and cuddle together.

Unfortunately that only lasted about 6 weeks and we had another manager Ruchel, a lovely lady that started after Jasmine went away to get married.

There was still some love around the office but not as much as our first week probably 60% dropped, however the receptionist; Jessica, Tahlia and Matilda were still keeping the vibe on with organising once a month floor meeting.

After about 6 months all those services that i mentioned above dropped all together, so i would get phone call come through to my phone without any introduction from the receptionist, the greeting at the desk was sometimes pleasant.

We noticed the receptionists started to leave starting with Matilda, then there was Jessica and finally Tahlia.

The whole office buzz was gone once they left and to top it up Ruchel moved on and that was it.

we did get a new manager but unfortunately we weren't introduced properly.

For the premium that we are paying here i would have expected a professional breakfast or drinks that she introduces her to the whole floor.

If it was me, i would have gone around the office and introduced myself to every single office personally and welcomed them but then again that's just the way i see it.

Servcorp is a well established international organisation with offices in Premium buildings all around the world, i have received exceptional services in the past in the MLC building back in 2014 but unfortunately here in Barangaroo i have been let down and it feels like a 3 star serviced office.

I hope that the buzz is back on the floor so that everyone is energetic and pumped up again like in our first 6 weeks.

i hope you take my feedback and make some changes.

Regards
Jacob Raz

5 October 2018
Unprompted review
Servcorp Australia logo

Reply from Servcorp Australia

Dear Jacob,

Thank you for your honest feedback, it is greatly appreciated.

We are constantly refining the balance of our resources and services to meet the needs of our clients on the floor.

As you are aware, we have experienced significant community growth over the 18 months with approximately 300 clients per day now collaborating on the floor at Barangaroo.

I would love the opportunity to catch up with you at Barangaroo next Friday 12th October to explore a variety of Community meets and customer service options that you may benefit you and other clients.

Look forward to hearing from you soon.

With thanks,

Liane Gorman
General Manager AUNZ

Rated 5 out of 5 stars

Servcorp has been amazing

Servcorp has been amazing.
I have been a client of theirs for 4 years and have been able to comfortably grow my business knowing that extra support from Servcorp is there whenever I may need it. The professionalism of the staff has always impressed me and has been something that I have become dependent on over the years. I would recommend it to any start-up or small to mid size business who is looking for an innovative solution for their office and administrative needs.

1 October 2018
Unprompted review
Rated 5 out of 5 stars

I have been a Servcorp client for close…

I have been a Servcorp client for close to a year and it has been a wonderful place to work. The team is always professional and the opportunities to work with their client base has really helped my business grow. Thank you again and i highly recommend chatting to the manager if you are a small business looking for more than just an office space!

28 September 2018
Unprompted review
Rated 5 out of 5 stars

Brookfield Place, Perth

Been working alongside the team at Servcorp for close to a year. I enjoy the friendly atmosphere and collective focus they provide to support the needs of your business. The management team is supportive and encouraging. Highly recommend them to anyone looking to advance or grow their business.

28 September 2018
Unprompted review
Rated 5 out of 5 stars

Brookfield Servcorp staff are always very helpful

Brookfield Servcorp staff are always very helpful, courteous and professional. They consistently provide excellent service, and always with a smile. No task or request is ever too difficult and its a pleasure to be sharing a floor with such dedicated, cheerful and friendly staff.
It is a shame to see Rikki-Lee departing however I know that Caite, Lilli and Natasha are always there to look after us and will continue with the excellent level of service that we have experienced so far. They are all a valuable asset to Servcorp.

28 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, culture and atmosphere!
Everyone is made to feel included and valued - great business-family vibe!

28 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Friendly Staff!

Our business has been at the 140 William Street site for three months now.

Servcorp has projected our business in a professional manner that far surpasses anything we'd otherwise have been able to present as a startup.

Their staff always provide excellent service.

27 September 2018
Unprompted review
Rated 5 out of 5 stars

My business partner and I have found…

My business partner and I have found the service and premises to present an image in keeping with our brand and how we wish to project ourselves to our target market. Staff are friendly and professional and the premises is stunning.

27 September 2018
Unprompted review
Rated 5 out of 5 stars

Servcorp - Vero Centre, Auckland

I have found the Servcorp offices and facilities in the Vero Centre to be of a very high standard and well-suited to my business requirements. The staff are friendly, professional and happy to provide assistance when needed.

24 September 2018
Unprompted review
Rated 4 out of 5 stars

Great team

A great service, with flexible work options to suit my growing business. Some teething issues with IT, printing etc to start but overall a very helpful and friendly team in Chanique, Victoria and Savanna.

23 September 2018
Unprompted review
Rated 5 out of 5 stars

We love our office, Thank You Servcorp

Servcorp has excellent staff who's customer service is second to none. Since starting with Servcorp at the start of 2018 we have had nothing but good experiences and we highly recommend their services for any business looking for a premium office space.

20 September 2018
Unprompted review

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