Serta Reviews 109

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the comfortable and supportive products, with some describing them as the best they've ever owned. Reviewers frequently highlight the excellent customer service, noting politeness, kindness, and helpfulness in resolving issues and facilitating exchanges. The service provided by the company, including warranty replacements and assistance with shipping, is often praised for its efficiency and timely resolution. However, some people were dissatisfied with the product quality, mentioning issues like mattresses losing shape quickly or being too hard. A significant number of consumers experienced problems with delivery services, including damaged packaging, missed delivery windows, and delays, often attributing these to third-party carriers. There are also instances where customers received incorrect items or found the customer service unhelpful regarding delivery and product returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction, finding... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the amazing and very... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting smooth and easy... See more

Service

People report positive experiences with service, often highlighting the politeness and efficiency of the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the service as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the mattress — very comfortable and supportive. I think your mattress-in-a-box concept needs work. Mine arrived with the bottom broken out and the hand-hold cutouts on both sides torn to the po... See more

Rated 5 out of 5 stars

Under the warranty if there was more than 3'4" sag in the mattresses Serta could deem that they be replaced within a 10 year period. I sent pics to you and you agreed to replace the mattresses(2TwinXL... See more

Rated 5 out of 5 stars

The Serta team was exceptional. However, the RXO delivery was not. It took them over 1 month to deliver after it was in their possession. They would only deliver on their terms and times. They coul... See more

Rated 5 out of 5 stars

We originally ordered a mattress that was softer than we expected. We were explained Serta’s policy of living with a new mattress long enough to try it, but after a month, we were still uncomfortable... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Store

Written by the company

Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night. With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains. Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.


Contact info

3.6

Average

TrustScore 3.5 out of 5

109 reviews

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Rated 5 out of 5 stars

I am a matterace freak

I am a matterace freak, i own small Aparthotel and for me comfortable sleep and matterace quality is priority not only for myself but for my guests too, I was looking for the best matterace for years and i was not sattisfied untill i met Serta matteraces which are more then perfect or almost more than perfect..

17 May 2019
Unprompted review
Show reviews in all languages. (109 reviews)

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