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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding, and prompt approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding quick response times and effective issue resolution. However, some customers also noted frustration with the survey process, mentioning that they often spend time on screenings only to be disqualified or find surveys fill up too quickly. A few people also felt that the number of available surveys was low, and some experienced issues with surveys disappearing before completion or their accounts being locked without clear reason.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many find the platform informative,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently highlight the... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight prompt and quick responses to... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently praise the support team for... See more

Website

Consumers find the website experience to be ambiguous. Many users praise the site as great, easy to use, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, professional, and... See more

Based on these reviews

Rated 5 out of 5 stars

Nice little surveys. Don’t take much time and you make a few bucks. They usually pay anywhere between 24 hours and 3 days depending on the day of the week. If you want bigger surveys, you apparently h... See more

Company replied

Rated 5 out of 5 stars

I requested advice on how to activate my Sermo-MC: received an answer after less than a day and the answer solved my problem. Just simple and how things should be handled. And this surprised me - when... See more

Company replied

Rated 5 out of 5 stars

Surveys are normally interesting and quite well done, the questions usually make sense and allow me to express my opinion. Not too repetitive or over long either. Tech support has always been quite... See more

Company replied

Rated 5 out of 5 stars

Customer agent was able to address an issue with a health care provider survey. Occasional glitches occur in the app but the staff can assist if these issues occur

Company replied


Company details

  1. Association or Organization
  2. Career Guidance Service
  3. Cashback Provider
  4. Learning Center
  5. Software Company
  6. Web Collaboration Platform

About Sermo

Written by the company

The #1 Medical Community for Healthcare Professionals

Sermo is a trusted, exclusive digital community for verified doctors, APPs, and other HCPs. With over 1.5 million members worldwide, Sermo provides a secure space to:

  • Discuss Complex Patient Cases: Collaborate and seek insights from peers in your specialty and beyond.
  • Access a Wealth of Knowledge: Stay updated on the latest trends, drug reviews, and treatment protocols curated by fellow doctors.
  • Earn Extra Income Easily: Complete paid medical surveys tailored to your expertise and make a real impact while getting rewarded on-the-go.
  • Attend Virtual Events: Engage in exclusive webinars and CME to advance your practice.

With 94% of members recommending their colleagues to join, Sermo is the place where healthcare professionals thrive, connect, and grow together.

Sign up for free and start exploring at sermo.com. 💼💡


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

960 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Focused response

Once again, dependably and accurately focused response. Thank you.

8 May 2025
Sermo logo

Reply from Sermo

Thank you for your kind feedback. We are delighted to know that our responses consistently meet your expectations with accuracy and reliability. Your support is greatly appreciated and motivates us to continue delivering excellent service.

Rated 5 out of 5 stars

An app easy to use and understand

An app easy to use and understand . This app allows me to keep up to date with change’s in the industry and exchange ideas and thoughts with like minded professionals.

7 May 2025
Unprompted review
Sermo logo

Reply from Sermo

We're thrilled to hear that you find Sermo easy to use and a great way to stay updated and connect with like-minded professionals. We're glad you’re enjoying the platform and look forward to continuing to support your professional growth!

Rated 5 out of 5 stars

5 Stars All Around

Quick response time, answered all questions appropriately and provided resources/links for additional information.

6 May 2025
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Reply from Sermo

Thank you for your generous feedback! We’re so glad to hear that you appreciated our quick response and the detailed assistance we provided. Your support means a lot to us!

Rated 5 out of 5 stars

Professional

Sermo has really a great solutions team , a massive thank you for all of your help solving my issue.

6 May 2025
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Reply from Sermo

Thank you for your feedback. We’re pleased to hear that our Member Solutions team was able to assist you effectively. Your kind words are greatly appreciated, and we remain committed to supporting you whenever needed.

Rated 5 out of 5 stars

The person answered my questions right…

The person answered my questions right away and resolved my issue in a timely manner. Very profound very prompt! Thank you!

2 May 2025
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Reply from Sermo

Thank you for your feedback. We are pleased to hear that your questions were addressed promptly and your issue was resolved efficiently. Your input is greatly appreciated.

Rated 5 out of 5 stars

Sermo ‘s great response

Sermo ‘s great response, resolution, & connection , thanks

5 May 2025
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Reply from Sermo

We're delighted to know that our support and dedication made a difference. Building meaningful connections and providing effective solutions is what we strive for every day. We truly appreciate your trust in Sermo!

Rated 4 out of 5 stars
Sermo logo

Reply from Sermo

Thanks for your feedback! Survey invites go out based on our clients' needs, so when they’re looking for insights in your specialty and location, you’ll get an email. To catch more opportunities, keep your Sermo profile updated, check your email often, and pop into your available surveys page when you can. Glad to have you with us!

Rated 5 out of 5 stars

Thank you for taking the time to…

Thank you for taking the time to resolve my minor issue. Bravo.

2 May 2025
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Reply from Sermo

Thank you for your feedback. We sincerely appreciate your kind words and are pleased to hear that we were able to resolve your issue effectively. Your satisfaction remains our top priority.

Rated 2 out of 5 stars

There are barely any surveys and when…

There are barely any surveys and when there are the connection is spotty where you can lose it or if you click the wrong button there is no way to go back.

21 April 2025
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Reply from Sermo

Thanks for sharing your experience! Survey invites depend on factors like your specialty and location, which can affect availability. As for the connection and navigation issues, we hear you loud and clear! Your feedback helps us fine-tune and improve, so stay tuned—we're always working to make things smoother for our members.

Rated 5 out of 5 stars

Easy

Easy to use currently.

18 April 2025
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Reply from Sermo

Thank you for your feedback! We’re delighted to hear that you’re finding it easy to use. We truly value you sharing your experience with us.

Rated 5 out of 5 stars

Great Surveys!

Great surveys and technical support!

13 April 2025
Sermo logo

Reply from Sermo

Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you’ve experienced with surveys stopping midway. We understand how frustrating this can be, and we’re committed to resolving the issue. Please don’t hesitate to reach out to us at support@sermo.com (mailto:support@sermo.com) so we can investigate this further and provide you with the assistance you need. Your input helps us improve, and we appreciate your patience as we work to make things right.

Rated 4 out of 5 stars

I heard good experiences

I heard good experiences

19 April 2025
Unprompted review
Sermo logo

Reply from Sermo

Thank you for sharing your thoughts! We're thrilled to hear that our reputation for good experiences has reached you. We’d love the opportunity to provide you with an amazing experience firsthand. If there’s anything specific you’re curious about or need, feel free to let us know!

Rated 5 out of 5 stars

Great service

Fast and great treatment.

18 April 2025
Sermo logo

Reply from Sermo

Thank you so much for your kind words! We're delighted to hear that you had such a fast and great experience. Providing efficient, high-quality care is something we’re truly passionate about, and it’s wonderful to know we’ve met your expectations.

Rated 5 out of 5 stars

good

The support prompt and accurate

16 April 2025
Sermo logo

Reply from Sermo

Thank you for your feedback. We are pleased to hear that you found our support prompt and accurate. Your experience is highly valued, and we remain committed to upholding this standard of service.

Rated 4 out of 5 stars

quick responses and on point

quick responses and on point. thanks.

17 April 2025
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Reply from Sermo

Fast, accurate, and appreciated—that’s what we strive for! Thanks for the shout-out, glad we could deliver just what you needed!

Rated 5 out of 5 stars

It was great, no problem.

I got a swift response starting from registration to being verified without having to wait for ages.

17 April 2025
Sermo logo

Reply from Sermo

Quick and easy—that’s how we roll! Thanks for sharing your awesome experience. Welcome to the Sermo family!

Rated 5 out of 5 stars

Service was great

Service was great, fast, and very helpful.

15 April 2025
Sermo logo

Reply from Sermo

Thanks for the kind words! We’re all about speed, support, and making your experience seamless—glad we hit the mark!

Rated 5 out of 5 stars

It's a excellent opportunity

It's a

Excellent platform! Very useful and

Satisfying experience! Whenever I can

I recommend

To the

Professional colleagues!!!

14 April 2025
Unprompted review
Sermo logo

Reply from Sermo

Thanks a million for the love! We're thrilled Sermo is your go-to. Keep spreading the word—your colleagues will thank you!

Rated 5 out of 5 stars

Follow up was good

10 April 2025
Sermo logo

Reply from Sermo

Thank you for your feedback. We’re pleased to hear that you had a positive experience with the follow-up. Your time and effort in sharing your experience with us are greatly appreciated.

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