Serene Western Reviews 124

I bought an aquamarine ring, When receive. it had a black shadow in the center stone, which ruined the look. I contacted customer service and after sending photos, they replaced the ring at no charg... See more

I ordered several rings from Serene Western on Facebook back in October 2025 but one ring came in the wrong size. I called the phone number listed several time with "the person you are calling is not... See more

Serene Western Jewelry exceeded every expectation. From the craftsmanship to the customer service, everything was simply flawless. My upgraded wedding ring is not only stunning—it’s deeply meaningfu... See more

I ordered what I thought was the correct size, however it was too large. The ring is beautiful so I requested an exchange. Zoey was amazing in helping me to identify the right size and when I had trou... See more

Jewelry is worthless. I was gifted a set that was absolutely gorgeous, but after a week of wearing it, it started to change colors from silver to copperish-brown. All the ‘silver’ started to wear off... See more

I complained about the ring, losing its color and shine. They responded immediately, but have done nothing to fix the issue. I sent pictures and I still have no response. The ring was beautiful if t... See more

If you want quality jewelry at reasonable prices AND great service, I strongly recommend Serene Western. I bought my first ring it was exactly as pictured. Absolutely beautiful! Shortly after, the sto... See more

I made two purchases from this company in which they took money from my CC accounts and failed to send or deliver the product I purchased. dent inquiries and get no response. first purchase December... See more

I purchased rings for my 2 granddaughter's graduation. I purchased them a couple of months before their graduation to ensure I had them. I based the size on my ring size thinking them the same... See more

You can fully trust you’ll get excellent customer service with timely replies from Serene Western. My exchange was handled with the utmost ease. This was my first order through this company and I will... See more

The tracking process is well thought and mindful of my hopeful delivery timing. Promptly received ans nicely packaged with care. I gift I received is exquisite! Thank you, I will be purchasing in the... See more

Serene western did a wonderful job putting my order together. They spent time making it and constructing it. I was honestly very surprised on how elegant both of the rings were. Definitely qual... See more

I recently made a purchase for my girlfriend of a ring 💍 in January 2025. My girlfriend noticed in mid April that the center stone fell out and couldn’t find it On May 17th,I wrote the servic... See more

I ordered a beautifully crafted ring, the Nebula Drop Ring, from Serene Western. It arrived quickly and the packaging was beautiful. When I tried it on, I realized I accidentally forgot to take into a... See more

I purchased a one of kind ring that I absolutely loved and got so many compliments on. After a month a so, I noticed that the tiny gemstones started to fall out. I reached out to Serene Western with... See more

I ordered several items 2 rings, a necklace and earrings. They were absolutely beautiful. I did have one problem with a necklace and I broght it to their attention and within less than 24 hours they r... See more

Beautiful Ring. Great quality! I had to contact Customer support about the color of the ring kinda fading. They got back with me in a few short days and sent me a replacement ring right out, with n... See more

I had an issue with the product I received within days of purchase. I reached out and had an immediate response and was no questions or problems Serene replaced the product immediately. My wife loves... See more

The jewelry is marked as 925 Sterling But it is actually silver over base metal and after a very short time of wearing the base metal is showing through I’ve asked for a refund. I’m still waiting on i... See more

I ordered my 3 rings dec 15th and still have not received them. Their Timeline says 10-12 days but it's been well over that & on the website it still says processing. I have reached out to their custo... See more

I didn’t receive any of the items I paid for and received one ring I didn’t order. I have reached out through their customer service email called the number supposedly for customer service and it’s is... See more

I ordered a turquoise gem ring and the gem is dull now,no shine it doesn’t look nice since wearing it i won’t order from them again not happy how it looks like now

This company is scammy. Shipping is horrible, customer service is horrible, the ring quality is horrible. Packaging is cheap. You’re better off going through amazon!!!

Order came In fast. Replacing the damaged ring for free. A customer service number would be helpful instead of just doing it through email though

When I received the ring it was beautiful ! 6 months later the turquoise color has come off. The company agrees that they will make the situation right by replacing/fixing the ring ! I can't wait... See more

Serene Western not only creates stunning, high-quality jewelry, but their customer service is just as impressive. Every question I had was met with thoughtful and timely responses. I felt genuinely va... See more

The jewelry is beautiful. However, the ring sizing is not equal to typical US ring sizes and the return/exchange process is unnecessarily difficult (way too many steps/emails back and forth).

This company has horrible customer service. I later found out after I had already ordered. They are actually out of China. They list themselves as a local company born out of the desert of Arizona... See more

After wearing this ring approximately 30 times, two stones have fallen out and my remedy is to receive 40% discount on another order? Not good customer service.

I received my order. The pieces are absolutely beautiful! The pieces are great quality and i can't wait to wear them. I however had an issues with sizing, they were just a bit to small. I contacted su... See more

I bought my wife an earring and necklace set trying to suprise her, unfortunately my wife didn't like the style of the ones I picked out. I contacted there customer service department and they let me... See more

My only issue is the minimul communication once my order was placed. After a week and no emails I reached out 3 times. I was told there was a delay in setting the center stone. A week after that I f... See more

I have loved all the rings I have received thus far, they stand behind their warranty as well and make easy exchanges if necessary.. I will definitely keep checking out their new products.

Bought a ring for my mother‘s 70th birthday she absolutely loves it, including the free one that they just threw in except it is a little bit small. The company has agreed to exchange it for a bigger... See more

The ring that I received lost three tiny stones after the third day of wearing it. The send me a replacement immediately and so far no issues with the new ring. Beautiful ring and very pleased with cu... See more

The jewelry i received was beautiful! I love all things turquoise and was so happy to wear the ring. Unfortunately I had issues a couple months after I received it and they responded and were very kin... See more

I purchased a second ring because I loved the first one. I wanted another to fit either my middle finger or index finger. I ordered an 8 thinking it would fit as my ring finger is a 7. The 8 was too t... See more

Serene Western is one of the best out there! They have an amazing selection and wonderful staff. They are quick to answer any questions or concerns you have. I would choose Serene Western for jewelry... See more

This has been the worst customer service I have ever had with a company. It’s been a month still have not received my jewelry and I have a bad feeling. I’m gonna be sending it back. It’s only coming f... See more

I was very pleased until after purchasing several of their products and made the mistake of ordering the wrong size with my last item, they have made it more difficult to return or exchang... See more

This company is more than helpful, their products are great quality wise, and they are very responsive to questions. Overall my experience was more than great and I will be ordering from them again.

There was a small issue with the shipping but customer service was absolutely wonderful with helping me to get my order and at responding quickly to my issue. I truly love the pieces that I ordered an... See more

I was very pleased with there quick exchange confirmation and warranty service. I will definitely do business with them again and everything I have received has been beautiful.

I seen the website through all my social media’s and knew I had to get some I ordered 2 rings and they came so quick and I absolutely adore them wear them daily so comfy !!

Jewelry was gorgeous! Very pleased with my purchase of a ring and a necklace. Customer Service was very responsive in answering my questions and addressing any concerns. Definitely plan on ordering... See more

LOVE LOVE these rings!! Customer service is amazing and responds super-fast. I would recommend and have already told several friends about this company!

It took a while to receive the items, but definitely worth the wait!! Customer Service was super supportive and was very responsive with my questions. Very satisfied with my purchases!

Beautiful Rings, but a bit too small. The Company responded promptly to my request to change the rings to a different size. I like the customer service and the quality of the products.