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Serena & Lily Reviews 

238
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Rated 5 out of 5 stars

The staff at the Bethesda Design shop are amazing! Everyone with whom I have come into contact has been truly exemplary! From the outstanding Design Advisor Emily W. to the miracle working Order Coord... See more

Rated 5 out of 5 stars

Unfortunately, the mirror I purchased was too small for my space. My S&L agent was empathetic about my issue. She immediately emailed me a return label and instructed me how to proceed to return it.... See more

Rated 5 out of 5 stars

I am more than satisfied with my purchases from Serena & Lily. Their products are high quality and timeless. They also pack each item incredibly well so everything arrives in perfect condition. If an... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE if you are a professional business owner or need furnishing on a timeline. Terrible workmanship on daybed - screws did not align to holes so unable to build daybed and ha... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store

Information provided by various external sources

An inspired home collection. Luxury bedding, furniture, décor, nursery and more.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

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No history of asking for reviews

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4.6

All reviews

(238)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lovely products

I very much like all of the Serena and Lily products I purchased and I particularly do like the navy blue and white rattan chairs and the Brookings wall sconces.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Serena and Lily represent excellent…

Serena and Lily represent excellent quality of inventory and their customer service is undeniably the best. I have loved all of the products I’ve purchased from this company and also so impressed by their customer service. I will always be a return customer.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Fresh. Clean. Simple.

Fresh, clean and simple. Solid value for furniture, wallpaper, decor...have bought it all and have pretty much always been completely satisfied. Go for it!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and frustrating - not good quality

Ordered Castine Duvet and sheet set for a guest bed. The items came with such a strong chemical smell that it had to be laundered. After laundering exactly as instructed the items are so wrinkled and steaming and ironing did not remove many of the wrinkles. No way can this be used on a guest bed. Very disappointing based upon the price point.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality

Shopping with Serena & Lily has always been a top notch experience for me. Quality in both the brand and customer service.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service and delivery!

I am so pleased to have discovered this wonderful interior design and furniture business through their tasteful, elegant and beautiful Serena & Lily magazine a few years ago. The selection is wonderful and it's a breeze to order on line. Delivery is first rate, too!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Serena and Lilly!!!!

I absolutely LOVE Serena and Lilly!!!!! Love their style-
makes me HAPPY!!!!!!! I am very blessed and have 3 homes and am incorporating Serena and Lilly in all of them!!!! And SO HAPPY WHEN A STORE BY MY NAPLES,FLORIDA PLACE OPENED THIS YEAR!!!
I almost applied for a job there.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

I have been ordering from this company about 20 years now. Every single shipment has been on time and no issues. I highly recommend and now my friends are just as happy after my recommendations.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful designs !!!…

Serena & Lily have the most beautiful house hold items !! Always great customer service too . Their items are very unique and exclusive!

31 August 2025
Unprompted review

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