They have no subscription but they keep sending and charging me . Cancelled subscription anyway still keep sending and charging me
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Purchased face serum, received confirmation for entirely different product. Called. "Sr. Specialist" had no clue what the product was for as it was not on the website. Attempted to order correct pro... See more
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Company details
Written by the company
SeraLabs is a trusted leader in wellness and beauty, offering products with cutting-edge technology, superior ingredients, and science-backed, proprietary formulations.
Contact info
Canal Street 41, 04240, Lewiston, United States
- info@theseralabs.com
- seralabshealth.com
2.4
Poor
172 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Best CBD oil in the market!
I have been using the CBD oil from Sera Lab for about 2 years now. I suffer from fibromyalgia and arthritis, this oil has been heaven sent. I highly recommend it.
30 January 2021
Would like more of clarity on dosage of…
Would like more of clarity on dosage of the product - how much is in a dropper - how much suggested dosage should be taken.
29 January 2021
Reply from Sera Labs
Hi Julia,
Thank you so much for your feedback. We do have dosing instructions on each label, but we definetely have heard you concern and will be adding instructions/dosage on our next website update. Thank you so much for ordring.
Each fill dropper is 1ml. We suggest taking 1-2 droppers twice daily under your tongue. If you're a new CBD user, start with 1ml 2x/day and work your way up to 2ml x2/daily over the course of 2 weeks.
I really like their gummies and…
I really like their gummies and tinctures (which I apply topically to my shoulder). I recently used the pain cream rollon on my knee and it really helped me get back to my exercise routine.
27 January 2021
Unprompted review
we like the cbd oil because it …
we like the cbd oil because it works better than any of the others we have tried. thank you
27 January 2021
not always consistent in getting follow…
not always consistent in getting follow up email confirmation for orders. Not as foolproof as other on line vendors, but always responsive when I have an issue.
27 January 2021
Love the product but still have not…
Love the product but still have not received my order. Dump shipping USPS.
27 January 2021
Reply from Sera Labs
Hi Nick - Thanks for your business! We see that your last order was received on 1/28/2021. The agent sent you tracking information on the last order. Please reach out to Customer Service at 1-855-762-9988 for any further information.
Placed an order 11/25/2020 it was to be…
Placed an order 11/25/2020 it was to be for $69 ?? and the total showed $138.95 ?? I cancelled it immediately on same screen. Then I get email saying it has shipped! Replied not to ship it was cancelled! My Discover was chgd even after Discover called re sale and was told that it was cancelled. Product arrived 😡😡called Sera Labs they gave me an RMA #. Put RMA # on pkg and put return to sender and took to post office. Next thing we know we get pkg redelivered looks like it was opened? Took back to post office and explained and they stamped returned to sender ! We are being charged again for the product and have NO PRODUCT!!
I feel the company is being unscrupulous!! Buyer Beware!!
26 January 2021
Unprompted review
Check out was a little confusing
Check out was a little confusing. One email said my order went through, the other said it didn't. I believe it did. I will tell you more upon receiving the product as to whether or not I feel it was helpful. Nicely designed website. I taught designing websites for older adults in Gerontechnology at USC and it was very older adult friendly.
26 January 2021
I HAVE BEEN DEALING WITH SERA LABS
I HAVE BEEN DEALING WITH SERA LABS, FOR SEVERAL YEARS NOW AND HAVE NEVER HAD A PROBLEM WITH THE PRODUCT OR THE COST, ONE TIME I FORGOT TO CHECK FOR COUPONS , RIGHT AFTER I PLACED MY ORDER A COUPON POPPED UP , I CALLED CUSTOMER SERVICE AND THEY REVIEWED MY ACCOUNT AND THEY APPLIED A REFUND TO MY CREDIT CARD, THEY WERE VERY HELPFUL. I JUST PLACED ANOTHER ORDER SO I HAVE IT IN PLACE AND DONT HAVE TO WORRY ABOUT ORDERING FOR SEVERAL MONTHS. VERY HAPPY WITH SERA LABS. REGARDS TIM A
25 January 2021
I really enjoyed the CBD gummy’s
I really enjoyed the CBD gummy’s. I really believed they helped me with my pain.
22 January 2021
It was really easy to get the…
It was really easy to get the production sent to me. It only took a few minutes. Thank you!
18 January 2021
I have used this product in the past, a satisfied customer.
I have used this product in the past it works, service is good..
I have recommended this product to several people shopping in drug stores...
17 January 2021
CORRECTED!! Coupon discount removed 😥
**** Sera Labs just confirmed that they applied the 20% discount from my coupon. They said it was a computer technology error. Sera Labs has issued a credit on my Visa card. Thank you! This restores my confidence in continuing to do online business with this company.
❤️
Just got email confirmation and they removed my coupon discount!! One receipt shows discount (total $65.39), this new email confirmation shows total of purchase $86.18.
Very disappointed.
15 January 2021
Reply from Sera Labs
Hi Debbie,
Thank you for bringing this to our attention. We apologize forthe inconvenience. There was a technical issue with your coupon that caused it to be removed when passing through to our order fullfillment software. We're happy to honor the $65.39 price, and someone from customer service will be reaching out to you to refund the discount amount. Please do not hesistate to reach out if you have any questions.
FINALLY FOUND IT!
I HAVE several illnesses,
PARKINSON'S BEING MY
Worse. I HAVE STUDIED IT
WELL, DR. ENCOURAGED ME. TRIED 5 BRANDS
MY MOST RELIEF CAME
WITH "SERA". Thank YOU
Very MUCH.
8 January 2021
Took 2 tries to see result of entries.
4 January 2021
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