Hi Mohamed,
thanks for leaving us your review.
As you required we evaluated yours as a special refund request end finally we provided you with the refund at the condition reported in our policy.
Each user, and you too, on our platform have the opportunity to try the platform for 15 days being able to deactivate the auto-renew function from the first moment he jumped into the platform. We also remember to every customer with an email alert 3 days before the plan renew remembering to switch off the auto-renew if not satisfied with our service.
The TOCs of a service like ours are in all respects equivalent to a contract and we have never hidden our policies that you find always on our website, during the registration flow and so on.
Forgive us for our rigidity in the application of the policies but in the past, we had a much friendlier policy and this has led to us being subjected to several waves of abuse by malicious users.
This is the reason why we strictly apply our policies.
Nonetheless, we understand that yours may not be the case for malicious activity and, in addition to the refund as expected, we have decided to leave service active on your account for 2 months, so that you can still use SEO Tester Online in the coming weeks and get value from our platform.
We are sorry if this kindness has not been appreciated.
Ours is a startup and we really do our best to offer a valid service, which today helps over 600,000 entrepreneurs and digital consultants all over the world and that for sure could help you too.
In spite of everything,
we hope to see you on our platform again soon. We will always welcome you with open arms
Regards.
Customer Support Team | SEO Tester Online