Sensory Planet logo
Visit website

Sensory Planet Reviews 7

•
TrustScore 3.5 out of 5

3.3

Toy Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Toy Store

Written by the company

Sensory Planet is an Australian-owned online store dedicated to providing high-quality sensory products that support children, teens, and adults of all abilities. From calming tools and sleep aids to fidgets, educational resources, and imaginative play, our range is carefully curated to encourage self-regulation, learning, and joyful play. Founded by a mum of four who understands the daily challenges of raising neurodivergent children, Sensory Planet is built on the belief that every family deserves access to the right tools for their unique needs. We’re passionate about inclusivity, practicality, and creating a supportive community for parents, carers, and educators. With worldwide shipping, responsive customer care, and a growing library of resources, Sensory Planet is more than just a store—it’s a helping hand for families navigating life’s sensory journeys.

Contact info

3.3

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I ordered two and I only received 1

I ordered two and I only received 1. It looks very cheap and isn’t the size I was expecting

6 February 2026
Sensory Planet logo

Reply from Sensory Planet

Hi Lucy,
Thank you for your feedback, and I’m sorry to hear you were disappointed with your order.
I’ve reviewed your purchase (Order #1074), and the order placed was for one Liquid Calm Motion Clock, which is the quantity that was shipped. If you believe there has been an error or you intended to order two, I’d genuinely love to look into this further for you and help clarify what may have happened.
I’m also sorry the product wasn’t what you were expecting in terms of size or material. Product expectations can vary, and I appreciate you sharing your experience.
If you’d like to reach out to me directly via email contact@sensoryplanet.com.au I’m more than happy to review this with you and see how I can assist further.
Kind regards,
Nicole
Sensory Planet

Rated 2 out of 5 stars

Fabric is terrible

The order took 2 weeks to arrive, as we have already purchased a sensory swing from a different company I had an idea of how they can be. We are really disappointed by this product, the fabric of the swing is not great at all. It is not wide enough for the kids to fully immerse in and when it’s stretched while they swing it rolls and becomes very thin / stretched so it’s useless. Really guttered as it was a present for my niece. I need to now purchase a new one different brand or go and get myself new fabric.

Would not recommend.

12 January 2026
Rated 5 out of 5 stars

Perfect Learning Toy with Excellent Service!

This busy board has been a fantastic addition to our toddler’s playtime! It’s soft, safe, and full of fun, hands-on activities that build motor skills and coordination. Perfect for travel, it folds up easily and keeps my child entertained without screens. Delivery was fast, and the customer service was excellent, highly recommend!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love Sensory Planet!

I recently ordered a product from them and I’m beyond impressed. The quality is fantastic, delivery was quick, and the customer service was super friendly and helpful. You can really tell they care about what they do. I’ll definitely be ordering again—highly recommend to anyone looking for sensory products that are both fun and effective!

13 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look