Sensible heating solutions Ltd Reviews 23

Only having taken out cover with Sensible Solutions recently I found myself in the position of no heating and hot water 2 days ago. No problem, a quick call at 6.30 in the evening and Leanne made all the necessary arrangements for an engineer to be here this morning and the fault was rectified without fuss despite the young man from East Midlands Reactive Maintenance having to make a visit to a local merchant to source the part required. Excellent communication from both Sensible Heating and EMRM and a worthy 5 star recommendation.

I had two encounters with East Midlands reactive maintenance (EMRM) which is a part of Sensible Heating Solutions and the service they provided was outstanding.
I had a boiler replaced by British Gas 6 years ago and had regular service from them. The last service was 2 months before my boiler warranty expired and no issues were raised. Once the warranty expired, my insurance premium was increased more than 200%. So I changed my cover to Home serve. The engineer who came from Home serve for initial boiler service told me there is a big problem with my boiler. As the quote for parts and repairing cost was only minimal compared to the cost of a new boiler, I opted for a new boiler. Home serve arranged (EMRM) to install IT.
I met two of the engineers (Charlie and Jo) from EMRM who installed the new boiler. They were friendly, trustworthy and finished the installation nicely. I approached them to see whether they would be able to flush the central heating system as well. They immediately spoke to their company and got the job done within a week.
Eight months after installation, my new boiler broke down in January. As I had cover with Home serve, I contacted them. But Home serve advised me to contact the boiler company as the boiler has warranty. When I contacted the boiler company they said the warning sign I was getting from the boiler was probably due to blocked vent and they advised me to contact the insurer. After making a few further calls to Home serve and the boiler company, I still was not able to get help with them. After suffering without a heating system for 4 freezing days, in desperation I called EMRM and explained to them what happened. Even though I didn’t have any cover with Sensible Heating Solutions, I was prepared to pay from my pocket. They sent an Engineer (Jo) within 2 hours.
Jo and his team identified two problems: one with a sensor and another with low gas pressure. Jo arranged Cadent to deal with the low gas pressure and also arranged a new sensor to be delivered and fitted. EMRM didn’t charge any fees as Jo (engineer), who installed my boiler, took this as his moral responsibility and rectified the problem. .
After speaking to the Engineers, I gathered an important message. It seems they have a very happy working environment as their two Gaffers are making sure their employees are getting adequate training, support and freedom. No wonder this company is getting popular nowadays.
After having many difficulties with big companies in the market, I feel I have finally found out a company who really cares about their employees and customers. Now I have changed my boiler cover to Sensible Heating Solutions with the newfound confidence that I would be able to get quick help if I encounter any future problems with my boiler.

Great service for a great priced service

Great service, booked me in at a time to suit me and was no problem

I haven taken out a heating cover insurance with this company. within a week the engineer had been out to service the boiler. Very professional. polite and prompt service.

Great customer service
Got boiler service cover and they booked a service for the very next day
Came on time clean and officiant service
Very pleased

Took out boiler service and insurance together and they
Came in a couple of days to check it ,the man who did the check was very nice and cheerful and showed us how to get the best out of our boiler (money wise) very pleased with the service and the cost for both was very cheap will be using this company again

Everyone from the company was so helpful and very efficient.

Really impressed with the service so far.

Got boiler cover for a really great price which includes a boiler service as well, all cheaper than just getting a boiler service on its own.

Service completed within 2 weeks of the cover starting, he turned up as planned and service was completed quickly!

Signed up with company and was surprised to know that they would come out and service the boiler within a week.friendly service. I am happy I choose sensible heating solutions.its good to know that I will be getting my boiler serviced yearly.

Great boiler service

what a fantastic engineer came on time and he completed a full service and cleaned the area he had been working in.very satisfied with the whole experience.

The engineer was out to us within the hour and quickly sorted out our heating problem
Very friendy, definitely 5 stars!!!

Annual service, engineer arrive within the stated time scale.
Was chatty, polite, completed all checks, happy with the service provided.

The engineer was smart, friendly and worked cleanly. He seemed professional and spoke to me if he needed anything.
Great Thankyou.

Simple to book and a very professional experience. Shall be using and recommending them going forward.

When the surveyor came out to check the old installation he gave me valuable advice on other things not directly related to the boiler.
The boiler engineer was great - again advising on a couple of little improvements to save money.
On top of that the boiler is great too!

Amazing team! Fast efficient and couldn’t do enough.
I don’t write reviews very often, however had to let others know if you’re looking for a new boiler then you can’t go wrong with these guys.
Thank you to all 😊

What can I say, outstanding from start to finish. Initial meeting to discuss our requirements gave me all the information to make a decision.

Very happy with quotation and details of delivery and installation.

Everyone arrived at the designated time and fitted in a professional way. Could not fault any part of the service and would highly recommend.

I am extremely happy with the service I have received so far in regard to my boiler care package. I have been offered fast appointment dates and quick resolutions when it comes to my boiler breaking down. I have recommended this company to friends and family as not only is the service professional and efficient but the cost for what you have covered is amazing. Great company. 5*