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Rated 1 out of 5 stars

Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... See more

Company replied

Rated 5 out of 5 stars

Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... See more

Rated 1 out of 5 stars

Shocking customer service! Sent the wrong product and tried to claim they had sent the right product despite sending photos of the item and delivery note. The item decription very clearly stated what... See more

Company replied

Rated 4 out of 5 stars

Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... See more

Company replied

Company details

  1. Beauty Supply Store
  2. Cosmetics Store
  3. Flavours, Fragrances and Aroma Supplier
  4. Hair Product Store
  5. Perfume Store
  6. Toiletries Store

About Sense42

Written by the company

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We are an online beauty, cosmetics and fragrance retailer in the UK

Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.

Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.

We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts

Shop Fragrances

Shop Makeup

Shop Hair Care

Shop Skincare

Shop Bath & Body


Contact info

3.1

Average

TrustScore 3 out of 5

341 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

We Bought Roughneck Saw Horses through…

We Bought Roughneck Saw Horses through Amazon when it arrived the box was damaged on arrival but took it in on opening the box and taking the one out the leg fell out, we found that the locking button didn’t work on the one leg so we boxed it back up connected Amazon for Return instructions was told we had to pay to return but it would be refunded the cost was £22, Amazon have refunded the cost of the Sawhorses but not the Return cost Sense42 are saying that it was ok but I have the pics to prove be careful about buying from this company you won’t get your Return cost back I’ve gone back to Amazon about this

20 March 2026
Unprompted review
Sense42 logo

Reply from Sense42

hi please provide amazon order number so we can address this issue

Rated 1 out of 5 stars

For over three weeks I've been waiting…

For over three weeks I've been waiting for an item I bought through this company. For over three weeks they have been ducking the issue and I'm still waiting for the item. They seem to not give a damn about there customers. I won't be using them again at all.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Best online price

Best online price. Fast delivery, well packed, and received exactly what I ordered in perfect condition. Very happy thanks x

21 December 2023
Unprompted review
Rated 1 out of 5 stars

placed an order and never received…

placed an order and never received it.contacted company via email and there trying to say there is no record of order.ive got all the details of order plus transaction details with authorisation code from bank and still saying no record.I would never use this company again as seem to want your money but not provide goods paid for

25 July 2023
Unprompted review
Sense42 logo

Reply from Sense42

sorry I dont see your order on our system, please email sales@sense42.co.uk with tracking number and email you used for order. Ill try and track it down

Rated 5 out of 5 stars

I’m very happy with my orders

I’m very happy with my orders, they smell absolutely beautiful. The alien room and linen perfume spray is fabulous. Also the alien diffuser I ordered and the alien perfume. I’m very happy with all my products and I would like to say thank you so much. All deliveries were on time. Only thing I was a little bit concerned about was that they was all delivered separately, which meant I ended up paying more in delivery fees but apart from that everything is good I would love to win the alien room alien and linen perfume spray as it’s absolutely beautiful so hopefully I will be lucky winner. Thank you very much once again. Kind regards, Ruth Wilson

16 June 2023
Unprompted review
Rated 1 out of 5 stars

My order placed on 10/04/2023 I didn’t…

My order placed on 10/04/2023 I didn’t receive it until today 18/04/2023 even any updates

9 April 2023
Sense42 logo

Reply from Sense42

Possible reasons for delay include weekends, delivery issues, and processing times. Apologies for lack of updates, we'll improve.

Rated 4 out of 5 stars

I bought an eau de parfum

I bought an eau de parfum from Sense42.
Delivery was fine.
I've tried the scent a few times but, unfortunately, I don't like the product.
I will use Sense42 again.

30 December 2022
Sense42 logo

Reply from Sense42

you ordered Mauboussin Cristal Oud Eau de Parfum Spray - 100ml on the 30th Dec 2022

Rated 5 out of 5 stars

I was very pleased with my Sense42…

I was very pleased with my Sense42 shopping experience. I was buying for Christmas and I quickly found what I was looking for, a good variety for choice and at an excellent price. Delivery was fast and I found the whole experience quick and easy. The gifts I gave were very much appreciated. Will certainly be buying again in future. Thankyou.

18 November 2022
Rated 5 out of 5 stars

Perfect Present

I purchased perfume of
Sense 42 it was Michael Kors Twilight Shimmer I could not find it anywhere else. Delivery very fast and item perfect it was for a good friend she was delighted. I will be using this company again. Thank You

14 October 2022
Sense42 logo

Reply from Sense42

Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.

Rated 4 out of 5 stars

Despite paying for fast track delivery…

Despite paying for fast track delivery my order took nearly a week to arrive but this was due to royal mail strikes causing backlog on delivery order arrived as described and will definitely use sense42 again in the future

16 December 2022
Sense42 logo

Reply from Sense42

Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.

Rated 1 out of 5 stars

You were unable to fulfil my order

You were unable to fulfil my order ! Don’t advertise something that’s not in stock . I am also still waiting for my refund since 14th Dec !

14 December 2022
Sense42 logo

Reply from Sense42

I am sorry that we were unable to fulfil your order. We do our best to keep our inventory up to date, but sometimes items do go out of stock. I will check on the status of your refund and make sure that it is processed as soon as possible. Thank you for your patience.

Rated 5 out of 5 stars

Arrived in time for Christmas

The perfume set ordered was in good condition and delivery was as prompt as it could be with the postal strike going on. Arrived in time for Christmas. Very pleased with purchase

10 December 2022
Sense42 logo

Reply from Sense42

Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.

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