SensationalSeats.com Reviews 

295
•
TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Received my tickets the day before the event! Everything was great. Newsflash sideline passes are not the same as tickets into the game! But sensational did everything else they said they'd do.

Rated 1 out of 5 stars

Sent link to download digital tickets, but clicking the link produced an error page that said, "This connection is not private." I tried two different browsers while signed into a secure, password pr... See more

Company replied

Rated 5 out of 5 stars

I can't say I have any complaints about the process of getting the tickets that went smooth. I think it would be nice to be able to choose my seat numbers but I might be asking the impossible. The c... See more

Rated 1 out of 5 stars

Buyer Beware.... purchased 2 tickets for Elton John concert in Boston for a gift for someone who had suffer the loss of their daughter. Only to get to the venue and be told that the tickets were n... See more

Company replied

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2.8

Average

TrustScore 3 out of 5

295 reviews

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2.8

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(295)

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Rated 4 out of 5 stars

Received my tickets the day before the…

Received my tickets the day before the event! Everything was great. Newsflash sideline passes are not the same as tickets into the game! But sensational did everything else they said they'd do.

25 September 2022
Unprompted review
Rated 1 out of 5 stars

THE WORST

This is the worst! I ordered tickets Dec.3rd For Dallas Cowboys home game against Arizona for Jan.2nd. Said I would be recieving my Dec.7th. sec.244 row10.Didn't recieve them can't track your tickets. I don't know Evan what seats i.ll be in. I called I was told to get my tickets from Seat geeks App. So I go on there no no tickets under my name. I called back discussed this problem NO Tickets Showing up. I'm being granted don't worry I should be seeing them keep checking in with Seatgeek. I plan a trip
Can't plan a trip with no tickets told don't worry you.ll get your tickets.Well1400.00 and NO tickets sounds like ticket FRAUD to
Called back no answer! Get a call back I'm explaining haven't recieved no tickets are xmas present to my wife that loves Dallas.I was told tickets should be released. So I order parking pass got that with in minutes of purchase again told I should be seeing themby the Dec.24th NO TICKETS. When purchasing tickets from Seat geek you will recieve your tickets with your seat numbers with in minutes of purchase. I demanding a a refund I've been lied too several times. I have no tickets. Don't wanna go be like the other guys ,.I drive 14 hours to sit in a parking lot looking like a schmuck to my wife Can't plan a trip with no tickets get it. Said I would recieve my tickets with in a few days of ordering ordered Dec.3 recieve Dec.7th
FALSE ADVERTISEMENT.
SENSATIONAL SEATS .COM IS A JOKE

26 December 2021
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

You are being refunded. We are sorry for your trouble.

Rated 1 out of 5 stars

This place is not real

This place is not real. It is a joke. Spent $1600 on tickets and they will. Or call me back or respond to my emails. My email was one letter off so they can’t send me anything. Tried to call to tell them but customer service is non existent. Order number 35566673

6 November 2021
Unprompted review
Rated 1 out of 5 stars

Another Bad Idea

As like alot of the other reviews could not download tickets kept get error message saying it was not a secure site. Called several time on phone but was on hold listing to the dread elevator music for over 30 mins. Did get responds 10 mins before game started (but bought scaped tickets already) with instruction on the download from another party. My recommendation is that Sensational Seat fires their third party company and hands it in house. They way you would get better reviews. Myself I will NOT use or recommend your company again.

Thanks for a bad exp. You passed the lowest of lows
Robert Edwards

To answer your request: my order #35500451
35500451

2 November 2021
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

We are sorry for your trouble. We have since hired dozens more customer service agents. According to the order notes, the link was sent to you on 10/30/21. We would be happy to give you $50 off your next order. Again, we are sorry for your trouble.

Thank you,
Sensational Seats

Rated 1 out of 5 stars

Nonexistent customer service…

If I could give less than a 1 star review I would. I ordered tickets for a ball game that started at noon and 45 minutes before kick-off I did not have a link to those tickets. I followed all instructions and protocols and got nothing. Finally at 1:37 p.m. I received a link to the tickets. It was halftime. I had already scalped tickets from a buyer at the game. They have been horrible not responding to emails and I was on hold for over 20 minutes on two different phone calls with no response. DO NOT USE THIS TICKETING SERVICE!!!!!!

Order #35267384

13 October 2021
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Bruce,

You have been refunded. We are sorry for your trouble.

Thank you,
Sensational Seats

Rated 3 out of 5 stars

I am having the same problem as the…

I am having the same problem as the last guy with download insecure. Ver frustrated. Game is only 5 hrs away and i cant get my tickets
Order #35012815
Seems very much like a SCAM!!

Actually got it figured out and had to sign in

18 September 2021
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

It looks like you got your tickets.

Thank you,
Sensational Seats

Rated 1 out of 5 stars

Link for tickets would not work

Sent link to download digital tickets, but clicking the link produced an error page that said, "This connection is not private." I tried two different browsers while signed into a secure, password protected network. Also tried on my cell phone and got the same error message. I am disputing the charge through my credit card company.

14 September 2021
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Abe,

It looks like you received your tickets in time for the event. We are sorry for any problems you had.

Thank you,
Sensational Seats

Rated 3 out of 5 stars

Not bad

Unfortunately, some of its employees do not explain things as well as they should. I finally, was able to contact an employee that had a better understanding of the company. She did an amazing job at putting me to ease and fix the issues I had.

21 February 2020
Unprompted review
Rated 1 out of 5 stars

Only after the 3rd call to them and…

Only after the 3rd call to them and speaking with a supervisor, did we finally get our ticket (that we bought 2 months before) 6 hour before kickoff. Will not use them again.

25 November 2019
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Jerry,

What is your order number?

Thank you,
Sensational Seats

Rated 5 out of 5 stars

Sensational Seats Saved The Day

When 'Hamilton' rolled in to our city (yes.... 'Hamilton': Famous for huge demand and low supply) I set my alarm, was online early, got in the virtual line for the venue box office, waited and waited.... and STILL did not get tix. Luckily, Sensational Seats saved the day. They had plenty of good seats to choose from. Ordering was fast and easy, (their website is a dream to use) and I received my tickets when they said I would. My Hamilton-loving 11 year old, her friend, my mom, and I absolutely loved the show, and we're so thankful for Sensational Seats!

28 January 2019
Unprompted review
Rated 1 out of 5 stars

I purchased my tickets online

I purchased my tickets online. The seating chart was not set up correctly and I purchased tickets that did not exist in the venue. When I called to fix the issue, I was told I should have just called to get my tickets (then why have an online way to do it?), and that the technical department would get back to me. No one ever got back to me and I am just hoping that the tickets I bought are worth the money. In the customer service and online venue seating chart accuracy they get a 1-star from me.

26 January 2019
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

KT,

The resolution form was sent on 2/10. You can not be refunded until this is signed.

Thank you,
Sensational Seats

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