Exceptional UI and Outstanding Support! I am thoroughly impressed with my experience using Sensa. The user interface is incredibly intuitive, beautifully designed, and a total joy to navigate. It m... See more
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The app does not live up to what's promised, instead they take advantage being a self help-app for people with adhd who tends to be a group of people you can exploit with these kinds of scams and refu... See more
Investing a few minutes each day into reading the articles on Sensa and instituting a bunch of new habits (and insights) has been great. With Sensa, I finally broke free of the pandemic/lockdown leth... See more
Company replied
Another auto-renewal scam victim here. This company’s policies and practices are predatory, to say the least. I have a longstanding practice of noting any subscription end or renewal dates in my calen... See more
Company replied
Company details
About Sensa
Written by the company
Join 75K+ users finding mental balance with Sensa
Sensa is a mental health app that uses Cognitive Behavioral Therapy (CBT) to help improve your mental well-being. We focus on practical CBT strategies backed by research to tackle common issues like:
Through our carefully created CBT content, calming exercises, and self-improvement guides, Sensa empowers you to take charge of your mental well-being and, in turn, your overall life.
Contact info
95 3rd St 2nd Floor, San Francisco, CA 94103, San Francisco, United States
- hello@sensa.health
- sensa.health
2.8
Average
334 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great step by step process
Great step by step process, quite a few eureka moments! One cannot jump ahead though, if on a roll reading... its one lesson per visit.
3 January 2024
Reply from Sensa
Dear Dorth,
Thank you so much for your wonderful review! We're thrilled to hear that Sensa's step-by-step process has provided you with several 'eureka' moments. Your insight about the lesson structure is invaluable, and we appreciate you taking the time to share your experience. It's feedback like yours that inspires us to keep improving. Thanks for being a part of the Sensa community!
Team Sensa
Good detail
Good, detailed instructions on helping to beat procrastination. I have made significant progress in cleaning up my house.
4 January 2024
Unprompted review
Reply from Sensa
Thank you for taking the time to leave a review! We're delighted to hear that our detailed instructions have helped you make significant progress in overcoming procrastination and organizing your space. Your success is our greatest reward.
Warm regards,
Team Sensa
Only sign up for a month, do procrastination only
The information regarding procrastination was helpful, but the information for ADHD and anxiety seemed like it was pretty much just regurgitating the lessons for procrastinating. Also, you need to make it clearer that if you don't complete a lesson every day, you'll just lose a day that you've paid for.
4 January 2024
Unprompted review
Reply from Sensa
Dear Evangeline,
Thank you for taking the time to share your thoughts and feedback with us. We're glad you found the information on procrastination helpful. We also appreciate your suggestions regarding the content for ADHD and anxiety, as well as the clarity about lesson completion. Your input is invaluable in helping us improve our service.
Best regards,
Team Sensa
Helped me learn how to live with ADD
I love how it guides you, and helps you understand more about AdHD. I really feel this was a good investment and tool to feel better about how to cope with my condition.
4 January 2024
Unprompted review
Reply from Sensa
Dear Sharon,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that our app has been a valuable tool in helping you cope with ADD. Your experience and satisfaction are our top priorities. We're here to support you on your journey.
Best wishes,
Team Sensa
Scam, will cost you 80 usd per month!!!
Scam! I canceled renewal but then I saw it in my PayPal still active. What a way to earn money! This app is NOT to help you but just to help you give money to them.
3 January 2024
Unprompted review
Reply from Sensa
Dear Alexander,
We are truly sorry to hear about your recent experience and understand your concerns regarding the billing issue.
We have asked for your contact details on Trustpilot. We would really appreciate it if you could get in touch with us at your earliest convenience. Our team is eager to look into this matter and assist you in resolving it.
Team Sensa
Great tool for gentle reminders
Great tool for gentle reminders. Neutral place to identify and express feelings.
30 December 2023
Reply from Sensa
Dear Linda,
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that you find our tool effective for gentle reminders and a neutral space to express your feelings. Your feedback is greatly appreciated, as it encourages us to continue enhancing our app to better serve your needs. Thanks again for your support!
Team Sensa
Don't go near it
Don't go near it. The billing is really hit and miss. The app is clunky and prone to not working. I don't trust the way they bill out. At all. It's a shame because the content has merit and when it is working it is helpful.
27 December 2023
Unprompted review
Reply from Sensa
Dear John,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with the billing and app functionality. Your trust is important to us, and we're committed to addressing these concerns.
We're glad to hear that you find value in our content when it's accessible. To assist you further and resolve any outstanding issues, we kindly ask you to reach out to us at hello@sensa.health. Your detailed feedback will be invaluable in helping us improve our service.
Warm regards,
Team Sensa
Reading passages is a good method for…
Reading passages is a good method for CBT and awareness.
21 December 2023
Reply from Sensa
Dear Gargi,
Thank you so much for your valuable feedback on Sensa! We're really glad to hear that you find the reading passages effective for cognitive behavioral therapy (CBT) and awareness. It's wonderful to know that this aspect of the app resonates with you and supports your journey.
Your insights help us understand what works best for our users, and we're always eager to learn more about your experience. If you have any further thoughts or suggestions, please feel free to reach out to us at hello@sensa.health. Your feedback is instrumental in shaping the future of Sensa.
Thank you again for taking the time to share your review. We truly appreciate it!
Warm regards,
Team Sensa
It helped but was hard to keep up
Having a place to remind myself was great. Wish I could customize it a little more to really be my own
18 October 2023
Reply from Sensa
Dear Jennifer,
Thank you so much for your positive feedback about Sensa! We're delighted to hear that our app has been helpful in providing a space for reminders and self-management. Your satisfaction is our top priority.
We're always looking to improve and customize the user experience to better suit individual needs. We would love to hear more about your ideas for customization. Could you please reach out to us at hello@sensa.health with your account details and any specific suggestions you have? Our support team is excited to explore ways to make Sensa even more tailored to your preferences.
Thanks again for taking the time to leave a review. Your input is invaluable in helping us enhance Sensa for everyone.
Warm regards,
Team Sensa
They do not remind you of automatic…
They do not remind you of automatic charges. Unethical.
19 December 2023
Unprompted review
Reply from Sensa
Dear Kathy,
Thank you for sharing your feedback. We're truly sorry to hear about your experience with the automatic charges and the lack of reminders.
We'd like to understand more about your situation and see how we can make things right. Please reach out to us at hello@sensa.health with your account details and mention this review, so we can look into your case specifically and address your concerns.
We value your input as it helps us improve and ensure a better experience for all our users.
Warm regards,
Team Sensa
I really like the app
I really like the app. It helps me be calm. I have trouble changing my activities. It is hard to delete them.
19 December 2023
Reply from Sensa
Dear Amy,
Thank you so much for taking the time to leave this positive review! We're thrilled to hear that Sensa has been helpful in bringing calmness into your life.
Regarding the issue you're experiencing with changing and deleting activities, we definitely want to help make this process smoother for you. Please reach out to our support team at hello@sensa.health with your account details, and we'll assist you in resolving this as quickly as possible.
Your feedback is greatly appreciated, as it helps us continuously improve the Sensa experience for all our users.
Warm regards,
Team Sensa
I was charged almost £150 in space of 2…
I was charged almost £150 in space of 2 weeks after doing the free ADHD test. Be careful. And then they wouldn’t refund it. Shocking for a mental health app
18 August 2023
Unprompted review
Reply from Sensa
Dear Sarah,
We're truly sorry to hear about your experience with the charges. Please know that we have already reached out for your contact details via Trustpilot. Once we receive this information, we will contact you personally to investigate the issue and find a resolution. Your trust and satisfaction are of utmost importance to us, and we are committed to addressing this matter promptly.
Warm regards,
Team Sensa
SCAM Alert!!!
SCAM Alert!!!! They unauthorizedly charge your card and never issue refunds. Beware when you setup subscription for trial. They will take your card details and charge you $80 every month without your consent. I have initiated charge-backs for the unauthorized payments. If you're also a victim, please contact your bank for a charge-back
29 November 2023
Unprompted review
Reply from Sensa
Dear Haritha,
We're deeply concerned to hear about your experience and take such feedback very seriously. Please know that we have already requested your contact details via Trustpilot. Once we receive this information, we will thoroughly investigate your case and strive to resolve any issues as swiftly as possible. We appreciate your cooperation and look forward to assisting you.
Best regards,
Team Sensa
Technology friendly.
Technology friendly.
I am conscientious about myself sharing now who I am, thanks to the personal guidance I have received.
13 December 2023
Reply from Sensa
Dear Harriett,
Thank you for your kind words! We're thrilled to hear that Sensa has been technology-friendly for you and that it's aiding in your journey of self-awareness and personal growth. Your progress and willingness to share who you are is inspiring. We're here to continue providing support and guidance every step of the way. Thanks again for being a part of our community and for sharing your experience.
Warm regards,
Team Sensa
I was dubious about signing up for this, but glad I did.
I was dubious about signing up for this, worried in case it was a scam, or just a waste of money, but I’m so glad I did.
The initial signing in with the app almost made me ask for my money back (hence dropping one star) I’d already paid my money and didn’t want to be pressured to pay for further ad-ons.
Eventually I just refused all the extra and went on to the basic site.
Although I’m not sure that I’m learning much, I find it very helpful to have a reminder to fight procrastination every morning.
The daily ‘lesson’ is short, maybe takes about 10 mins, but I like being able to take a note of my mood each day (more often if I need to) and fill in a short journal reminding myself why I’m feeling as I am.
It’s certainly making me think about why I avoid things so much and I’ve noticed a difference in my attitude.
Not certain whether it would work for everyone, but it’s definitely helping me.
26 November 2023
Reply from Sensa
Dear Rosina,
Thank you for giving Sensa a chance and for taking the time to share your detailed feedback. We understand your initial hesitation and are glad to hear that you're finding value in the app, especially in terms of daily reminders and mood tracking. Your journey of self-discovery and the positive changes you've noticed are exactly what we hope for our users. We're continually striving to improve, and your insights are invaluable in this process. Thank you for being part of our community and for your honest review.
Best wishes,
Team Sensa
Sensa is very helpful
Sensa is very helpful. You just have to keep up with it and do the exercises. It works if you do the work required of you.
13 December 2023
Reply from Sensa
Dear Kathy,
Thank you for sharing your experience with Sensa! We're delighted to hear that you find the app helpful. Your commitment to keeping up with the exercises and doing the necessary work is inspiring. Remember, we're here to support you every step of the way. Thanks again for your time and for being a part of the Sensa community!
Warm regards,
Team Sensa
Clumbsy start, but better results than expected
I was a little confused about how to use it and the daily tasks in the beginning. But am experiencing better and quicker results than I had anticipated.
13 December 2023
Reply from Sensa
Dear LaRae,
Thank you for taking the time to leave a review! We're glad to hear that despite a rocky start, you're seeing better and quicker results than expected with our app. Your journey and feedback are valuable to us, and we're continually working to improve the user experience. Keep up the great work!
Best wishes,
Team Sensa
I love routines!
Sensa has made me realize why I’ve always strived for routines - I find pesce in routines once they’ve been established and help control my procrastination. Also, I’ve learned why I get scared when there’s no noise in my brain, and now I need to rethink that.
13 December 2023
Reply from Sensa
Dear Rosario,
Thank you so much for taking the time to share your experience with Sensa! We're thrilled to hear how our app has helped you find peace in routines and gain insights into your habits. Your journey towards personal growth is inspiring, and we're honored to be a part of it. Keep up the great work!
Warm regards,
Team Sensa
This app is taking advantage of the…
This app is taking advantage of the condition of people with Adhd for the purpose of scamming.
Exactly like the previous review, Sensa Health took money from my account without any prior notification.
They claimed that I started a trial on July, but I couldn't actually get any use of their app, as I couldn't install it on my Huawei phone. But this I found out only after paying that subscription. Today I complained to them and this is the answer I received:
Thank you for reaching out.
I am sorry to hear that you were charged for the renewal.
Upon checking on your profile, it seems that you purchased a recurring 3-month subscription on 2023-08-29 for 79.2 USD for the Sensa product, and the subscription was automatically renewed as indicated in your purchase confirmation. So that is why you are seeing this charge on your account.
I can confirm that your subscription has been canceled, and there will be no further charges. Please know that you can still use your Sensa plan until 2024-03-07, when the subscription ends.
As per our Terms and Conditions, the subscription cancellation request should be sent at least 48 hours before the automatic renewal. Unfortunately, we have not received a request from your email address before the subscription is renewed.
Therefore, in your case, we are not able to issue a refund since the mentioned time limit has already expired. Please accept our apologies for any inconvenience this may have caused you.:
You can find out more about our refund policy here:
If you have any other questions, do not hesitate to get back to us.
7 December 2023
Unprompted review
Reply from Sensa
Dear Cristina,
We're sorry to hear about your experience and the issues you faced with your Sensa subscription. We understand your concerns, especially regarding the compatibility with Huawei phones and the notification process for renewals.
We have already requested your contact details via Trustpilot to address your situation directly and explore possible solutions. Our aim is to ensure a fair and satisfactory resolution for all our users, and your feedback is crucial in helping us improve our services.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Team Sensa
Sensa: a wellness builder
In my search for an app that would help me tackle my lifelong procrastination, I found Sensa to be a great fit. It tells me the why and gives me Cognitive behavioral tools to better manage procrastination as well as overall wellness. It's also good as a mood journal and routine reminder.
4 December 2023
Unprompted review
Reply from Sensa
Thank you so much for your positive review and for choosing Sensa as your wellness builder! We are delighted to hear that our app has been helpful in managing procrastination and contributing to your overall wellness journey. It's great to know that features like the mood journal and routine reminders are making a positive impact.
Good luck on your continued journey towards wellness and productivity. Remember, we are always here to support you, so if you need any assistance or have suggestions, please don't hesitate to reach out.
Warm regards,
Team Sensa
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