Everyone was friendly, helpful, and informative. Process to order and set up was very easy. Website is easy to navigate. Price is affordable. I researched several options for service and am very tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Casey, who was the representative, was kind, patient, and very helpful. I had a lot of questions and he answered each one and further explained exactly how these alerts work. I had no experience with... See more
This was a simple process to order an alert necklace for my mother-in-law. This company has been so pleasant to deal with. My mother-in-law has set the alert off accidentally 3 times now and each time... See more
We were given very good information about the Senior Safety Alert from your representative. Then when we hooked up the speaker device and performed a test on the unit, we were quickly contacted by sup... See more
Company details
Written by the company
When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts
Written by the company
- Free Shipping + One Free Gift!
- Promotions like these are not common among other companies like Life Alert ® or Phillips Lifeline ®. Sometimes a little savings can go a long way, so take advantage of what we have to offer!
24/7 Monitoring
How does our response center compare to Life Alert ®?
The most important aspect of any medical alert service is being readily available when an emergency strikes. Our response center, like Life Alert ®, operates out of a dedicated response center geared towards answering emergency and non-emergency calls. Whether you live in California and the response center answering your call is located in Utah, it will not cause the response to be delayed in any way.
Contact info
United States
- 1-888-473-2800
- seniorsafety.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We feel so much better when Mom is home…
We feel so much better when Mom is home alone
12 December 2024
It was easy to set up
It was easy to set up. We checked the necklaces, and the lady called us was very polite and thoughtful. Very very, very helpful. Love it.
11 December 2024
Spoke with representive and he was very…
Spoke with representive and he was very nice and answered all questions.
20 November 2024
We had a problem setting up our original equipment
We had a problem setting up our equipment because of our phone line, upgraded to the cellular unit and it works perfectly. Customer support was great in getting us the equipment that we needed. Thanks!
23 November 2024
Worked every time when mom needed
Worked every time when mom needed
It saved her
Fast response and knowledge staff
5 star
29 November 2024
Ur worker I talk to said y'all didn't…
Ur worker I talk to said y'all didn't want me as a customer know way because I ask about the extra fee .
18 November 2024
Reply from Senior Safety Medical Alerts
Hi Terry,
The worker you spoke with came to our management team shortly after your conversation together, visibly shaken, because you were said to have been shouting and yelling at them from the moment they answered the phone. There were no extra fees added to your plan. You elected to pay for the service quarterly (every 3 months) so your bill was $19 per month, but billed every 3 months (total $57). We actually waived the shipping fee when you ordered.
I believe if the conversation would have started with less hostility, you would have quickly realized nothing was out of the ordinary and would still have a reliable medical alert system in your home.
We appreciate that you returned the equipment and we refunded your original payment.
Take care,
SS
I purchased this for my mother as she…
I purchased this for my mother as she is 83 and lives by herself. It gives us both a piece of mind. Everyone we’ve spoken with have been wonderful.
6 November 2024
Customer service was excellent
15 November 2024
Hubby is a fall risk
Hubby is a fall risk. He fell during the night. Had it not been for the medical alert button around his neck, he would have laid on the floor for a long time. He pushed the alert button and immediately the alarm sounded. I was able to communicate effectively with the dispatcher who offered to make the call to my son for help for me. Very professional and quick to come to our rescue.
26 October 2024
Friendly service
Friendly service, helpful and clear information to make an informed choice on service options. Equipment arrived timely and phone agents were very helpful during the testing process.
30 October 2024
I talked to a real professional & he…
I talked to a real professional & he guided me through the process!
28 October 2024
The staff was very knowledgeable and…
The staff was very knowledgeable and helpful when I called in and got everything a set up for my mother in law. Very glad I made the call.
17 October 2024
The ease and professionalism.
4 October 2024
Great Experience
From initial customer service contact to setup and testing after installation, everything was easy. Your representatives were attentive, informative, polite, and courteous with such a patient demeanor.
26 September 2024
The first system I got for the landline…
The first system I got for the landline did not work. I was forced to get a more expensive one. The phone line works perfectly. I use it every day. People call me and I call them.
21 August 2024
Reply from Senior Safety Medical Alerts
Hi Denise,
Thank you for taking a moment to share your experience. After looking over your account, the reason why the first system did not work is because your landline phone service appears to be out of order. When trying to call you, a message states, "You have reached a non-working number."
As a company with no long-term contract, you have the option to cancel by returning the equipment. We appreciate you continuing with our service, but I do not want you to feel as if we "forced" the system onto you. It's simply the only option that will work if your home phone service is unreliable.
I hope this message finds you well and helps others who read it get a better understanding as to why we recommend systems that do not require a landline connection.
Take care,
SS
Everything from start to finish was so…
Everything from start to finish was so easy. The person I talked to on the phone was very helpful and I received the equipment in two days. It was easy to set up and fit my budget!
24 September 2024
I live in an area where I DO NOT have…
I live in an area where I DO NOT have cell service and with a phone I was able to find a system I could use with my land line. I only have coverage in my home but am thankful for that.
24 September 2024
Do not pay extra for the fall detection because it doesn’t work
I thought that it was odd that I have the fall detection and today I fell 3 times all within 2 to 3 feet of the device and evidently they did not realize that I had fallen because nobody asked me if I was OK. And I’m paying $10 for that? That and plus it says the date of my experience was September 25, 2024 and that is not correct because I just got the vibe device three days ago and today is October 3, 2024. Something is smelling a little fishy.
25 September 2024
Reply from Senior Safety Medical Alerts
Hi Majorie,
I'm sorry to hear the fall detect button did not active when you fell. When the help button detects a motion that may be a fall, it will also detect motion afterwards to reduce false alarms, for instance, if someone dropped it but then picked it right back up. We always recommend pressing the button if you're able to, even if it has an automatic fall detect feature.
Regarding the experience on September 25th - The review request email you received was asking to rate your experience with our customer service team at the time of ordering. The date was referring to the end of September when you placed the order with us.
I understand if you don't feel like you're getting the full value from our service. You should still have the (press every time) help button that came with your original order before changing to the automatic fall detect button. If you prefer to use it again, please call customer service and we can help you send back the automatic fall detect button and change your plan.
We're always here to help, so please don't hesitate to call. Take care.
-Casey (Customer Support)
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