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Sengero Reviews 43

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TrustScore 3.5 out of 5

3.6

Furniture Store
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Company details

  1. Furniture Store
  2. Bedroom Furniture Store

Written by the company

Sengero.no er en norsk nettbutikk som tilbyr nøye utvalgte møbler direkte fra Europas beste produsenter. Vårt sortiment omfatter sofaer, hjørnesofaer, senger, madrasser og sengetilbehør - alt valgt med tanke på kvalitet, komfort og holdbarhet.

Contact info

3.6

Average

TrustScore 3.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Unmet Delivery Commitment and Absence of After‑Sales Support

They stated that I could specify a delivery date, but this was not fulfilled.
Also, they responded quickly to my inquiries before I purchased the item, but after I made the payment, they stopped answering my questions.

20 March 2026
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Reply from Sengero

Hello!

We sincerely apologize that we could not fulfill the delivery on the specified date. Due to high fuel prices affecting transport companies, our logistics have been impacted beyond our control.

We also apologize if our email responses were delayed. We want to assure you that we are always available by phone at +47 486 29 798 if emails are not going through.

We understand your frustration and apologize for the service experience. We hope you will enjoy the product that has been delivered to you, and we are here if you need any further assistance.

Mvh,
Markus
Sengero.no

Rated 5 out of 5 stars

Excellent experience with Sengero

We purchased the Vendbar Gelstar mattress (20 cm, 160x200, Medium), and honestly, it offers very good quality for its price range. Since we started using it, my back pain has disappeared, and the sleeping comfort is good.

The best part of the experience was the customer service. We contacted them through the live chat on a Sunday afternoon to confirm whether the mattress was actually in stock, as I had read that online availability is not always accurate. That same Sunday, they confirmed it was available and we placed the order.

On Monday morning, I contacted them again because we needed the mattress as soon as possible. To my surprise, that very same Monday afternoon (less than 24 hours after the first contact), the mattress had already been handed over to the shipping company PostNord. The final delivery took a bit longer, but that was the carrier’s timeline, not Sengero’s.

Overall, a very positive experience. I highly recommend them and would definitely buy from them again. If you have any doubts, just contact their customer service — they are fast and efficient.

Thank you!

5 January 2026
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Reply from Sengero

Thank you so much for this detailed review! We're thrilled to hear that your back pain has disappeared and that you're sleeping well on the Gelstar mattress. It's wonderful that our customer service could help you quickly on a Sunday and get the mattress shipped so fast. We really appreciate your recommendation and look forward to serving you again!

Best regards,
Carolina
Sengero.no

Rated 1 out of 5 stars

Do NOT purchase from this company

Do NOT purchase from this company. Horrible customer service, long waiting time and they still have not processed our return - been almost 2 months of no contact.

27 November 2025
Unprompted review
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Reply from Sengero

We are truly sorry for this unacceptable experience. This is not the standard we hold ourselves to.

We sincerely apologize that your return has not been processed and that you have not received contact from us for almost 2 months. This is completely our fault.

We will resolve this matter urgently and ensure your return is processed immediately. Please contact us directly at 48 62 97 98 so we can expedite this for you today.

Again, we deeply apologize for failing you as a customer.

Mvh,
Sengero.no

Rated 5 out of 5 stars

God kvalitet

God kvalitet, rask levering, venlig kundeservice, anbefaler 100% 😊

16 April 2024
Unprompted review
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Reply from Sengero

Hei!

Det gleder oss å høre at du er fornøyd. Det betyr alt for oss og vi er svært takknemlige for din støtte.

Sov godt 😊🛏️🌙

Med vennlig hilsen,
Sengero.no

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