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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of the products, noting that the clothing is well-made from high-quality materials with expert craftsmanship. The fit is frequently described as perfect, with many appreciating the custom tailoring that accommodates individual body shapes and preferences. Reviewers also consistently praise the customer service for being very responsive and having a strong culture of delighting customers, often going above and beyond to ensure satisfaction. However, some customers also noted issues with the ordering process, experiencing long lead times and receiving incorrect items. A few other people also felt that the product quality was poor, with materials described as cheap and the fit being consistently wrong even after multiple alterations. Some reviewers were not happy with the customer service, mentioning unhelpful responses and a lack of flexibility with returns for custom items.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly praising the custom fit and high quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high-quality materials,... See more

Order

Consumers find the ordering process to be ambiguous, with many expressing dissatisfaction over long wait... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the fantastic service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I came across the brand and found the fabrics and design nice for the price. I wanted a better fit for myself so I did all they asked and the shirts came and didn't fit. This is where the quality of... See more

Rated 5 out of 5 stars

They made me a suit perfectly fit for me which isn’t easy as my weight was 15-20 pounds less than my initial measurements. My first try on revealed that my initial suit was too big. Just by sharing so... See more

Rated 5 out of 5 stars

Sene does several things very well. First, and most important, their clothing is well made (and tailored) of high quality materials by expert craftsmanship. The fit process, though not real time, is t... See more

Rated 5 out of 5 stars

I just got the Sene Studio pullover and it is hands down one of the most comfortable pieces I’ve ever worn. The fit is perfect, the fabric feels high quality, and the attention to detail is obvious fr... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Sene is making sizeless clothing possible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not buy their suits

Do not buy their suits. I tried and have had many re-made. They never fit properly, sometimes it feels like no adjustments are made. Return window is small and you get stuck with store credit for a company that makes a poor product. It’s been 8 months and I still don’t have a suit that fits.

6 May 2025
Unprompted review
Sene logo

Reply from Sene

Thank you for the feedback, Walter. I'm sorry we weren’t able to achieve the fit you were hoping for.

We did apply the fit adjustments requested on each remake, and our team was patient to give you multiple iterations based on your requests. We also made an exception in this case by remaking the pants without requiring the original pair to be returned, and furthermore, we even did this even though your request came after your remake window had expired.

Our free remake policy is 30 days from delivery, which we’ve found gives customers enough time to try the garment and let us know if any fit adjustments are needed.

We stand behind the quality of our products and work hard to help customers get a great fit. We were flexible with our policy requirements as well.

Rated 5 out of 5 stars

I absolutely LOVE this brand!

I absolutely LOVE this brand. My first purchase was a basic white T-shirt. Every other T-shirt I have tried is either too thin and "not dressy" enough, or the neck hole is too big. The SENE custom fit was perfect...on the first try.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

My First Custom Fit Suit is a Win

This is my first custom suit of any kind and I couldn’t be happier with it. I was skeptical about the fit, as it is “made to fit” not “made to measure” and this is accomplished via a quiz about your body shape and fit preferences.

Sene has a process for helping you assess the fit and to make any necessary adjustments, but I didn’t take advantage of that, as my suit fit perfectly.

I’ll definitely be ordering again.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Love the fit of my Soho FlexTech pants

Love the fit of my Soho FlexTech pants. Nothing compares to clothes that are perfectly tailored to fit you. I initially purchased a Soho suit and loved the personalized fit of my suit so much that I have since ordered two more pairs of the Flex Tech pants. Having already gone through the fitting process for the suit they had my exact fitting specs already so getting the pants was a breeze. Have received many compliments since. Highly recommend

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Great custom fit. Excellent material.

Was skeptical of this Instagram find, but so happy I ordered. Custom fit T-shirts for a reasonable price, remade and shipped free until it fits like a glove. Love the material. Will be a repeat customer now that my fit is dialed in and recorded. Kudos.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

That’s Some Good Shirt!

Everything is easy and intuitive - and if it's not, customer service will promptly help you out. The construction and fabrics are top notch. In particular the new cumulus long sleeve shirts are fantastic - A nice heavyweight cotton fabricated as a standard long sleeve shirt is perfect for San Francisco weather.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality suits and bait-and-switch return policy

Sene promises custom-made suits at a good price that don't need ironing. Unfortunately, they are 100% polyester - and really look it. The quality was terrible, so I returned it - only to find a bait-and-switch policy that they accept returns for credit only, which is not apparent upon checkout. While I can't speak to the quality of their other products, they are incredibly overpriced. Avoid at all costs.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Recently received my 3rd suit from Sene…

Recently received my 3rd suit from Sene and I'm blown away. The fit is absolutely perfect, I wore the green one today and got compliments all day long.
What really sets Sene apart is the fit and thoughtful design details. The little cutout in the back of the pants makes it noticeably more comfortable than standard pants. I love the tab closures instead of regular buttons, it's a small touch that makes a big difference in both look and feel. And the way the sleeves open on the jacket and button is really well designed.

Yes, it takes a little longer than fast fashion, but it's absolutely worth the wait. When you're getting something made specifically for your body, the extra time shows in the final product.

The customer service team is great to work with throughout the process. If you're on the fence about trying them, just do it. You won't regret it.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The best

If you want perfect fitting clothes these are the guys. They will make the clothing to your exact specifications no matter what it takes. Great business and would recommend to anyone

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered their basic suit and a couple…

Ordered their basic suit and a couple of tee shirts. The tee shirts are amazing. Love them so much I bought more of them. The suit needed some minor alterations and I sent it back per their remake guarantee. Recieved it back and it fit perfectly. Great customer and turn around times! Definitely will buy more from them in the future. Highly recommend!

19 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would.

If I could give zero I would.
These bastards ripped me off completely- didn’t deliver the suit and kept the shipping and taxes over $300
Absolute scam
China made cheap mass produced with an Italian designer price tag while virtue signalling zero waste!!
Do not waste your time or money

18 December 2025
Unprompted review
Rated 1 out of 5 stars

The Sene custom FlexTech suit is a sub…

The Sene custom FlexTech suit is a sub par suit not worthy of your time or money. The material makes for a flimsy mess of a suit. The shoulders have zero shape or structure and the seaming is a wrinkled mess that on each subsequent remake of my suit Sene was unable to be resolve. These problems leave the suit looking like what it is, a cheap suit. I doubt very much that you will feel confident in a suit built like this one, with it's slumpy fit, poor seaming and rather ugly material. I went so far as to try to provide them with my custom measurements (which I recently had professionally taken) which they refused to use replying instead that their algorithm would give me the perfect fitting suit: it did not and never did even with each remake, fitting almost as poorly as the one before it. I eventually gave up and asked for a refund, which I was denied. My choice was another remake and another 4-5 week wait or store credit that I could then spend on their other overpriced items like $75 Tee-Shirts and $134 shorts. Gimme a break! Be forewarned they do not have a “free returns” policy for anything custom as their false advertising promised. Their policy instead; free shipping (what they call returns) on remakes but by no means free returns like you might find at Stio, Vuori, Ketl or myriad other shops that actaully accept and have FREE returns or exchanges. Additionally they charge you, up front, upon purchase, a small $3,4,5 dollar fee for the so called right to free returns or remakes. Total scam and false advertising! I am not a fan of Sene, their clothing or their ambiguous if not deceptive practices. Buyer beware!

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT buy from Sene

Do NOT buy from Sene. Spent $190 for 2 long sleeve "custom" shirts. Ordered it over 1 month ago and just received 1 yesterday. I emailed them & Sene told me they were backed up on production, yet I get emails from them asking me to buy more stuff & I see them advertise on social media like crazy. If you're backed up on production, why keep advertising & piss off current customers???

Also, I complained on their Instagram page and instead of apologizing and trying to make things right, they blocked me! Stay away!!!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Have been updating my work wardrobe

Have been updating my work wardrobe, last updated n 2012. Sene’s custom clothing has drawn compliments of co-workers. It’s especially great if your commute entails cycling. Outstanding product.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality in all aspects

Sene does several things very well. First, and most important, their clothing is well made (and tailored) of high quality materials by expert craftsmanship. The fit process, though not real time, is time well spent. Their customer service is very responsive and it’s obvious they have a strong culture of delighting customers. Highly recommend.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

This Company Is a Scam

This Company Is a Scam. Their guarantee is completely bogus. They hide behind their “return policy”, they don’t tell you that their suits are “custom”, and i use that term loosely because they don’t take your measurements, and so you are unable to return them because their “return policy” says custom clothes is not returnable and yet they don’t tell you that it’s custom during the order process. Customer service is slow and politely tell you that you’re out of luck. You have to keep their poor fitting and poor quality clothes. Avoid this company like the plague. Any company who tricks the customer and simply puts all kinds of loop holes in their return policy cannot be trusted. Go elsewhere. I am not the first to be scammed and won’t be the last.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

This site is deceiving

This site is deceiving, its is implied that satisfaction is guaranteed. We received the suit and the material does not feel great and the fit is off. We tried to return it and they won’t let us.DO NOT buy this product. You will be stuck with something you don’t like.

13 November 2025
Unprompted review

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