Senergy Direct Reviews 

561
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being extremely polite, knowledgeable, and exceptionally helpful during home installations and maintenance visits. Many people deeply appreciate the prompt scheduling, highly efficient service, and the exceptionally clear explanations provided regarding their solar panel systems. Consumers consistently note that the team works in a tidy manner and ensures all questions are thoroughly answered before leaving. Some reviewers were not happy with occasional equipment hiccups or minor logistical oversights during the cleanup and completion process. A few customers mentioned specific instances where systems required subsequent adjustments, extra troubleshooting, or additional visits to fully resolve initial technical faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely capable, professional, and... See more

Service

Users describe positive interactions with service, highlighting the efficient and prompt nature of the work.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting attentive staff and... See more

Product

Consumers find product performance and equipment experiences to be a mixed journey of satisfaction and... See more

Quality

Reviewers highlight positive aspects of quality, expressing full satisfaction with the standard of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Young and extremely capable staff. No problem too big. Very efficient management who follow up any problem. First class service . If you are thinking about investing in solar energy and saving mone... See more

Rated 5 out of 5 stars

Engineers arrived on schedule, and detailed their assigned tasks as ordered. They took care to work in a tidy manner and were polite at all times. On completion of their assigned tasks they took tim... See more

Rated 5 out of 5 stars

The initial call to arrange the appointment was informative without being pushy. The visit by the technical salesman was useful for me, his trained eye spotting defects I hadn't noticed. The customer... See more

Rated 5 out of 5 stars

Isaac who came round in the first instance to check my system took his time and explained everything. The fitters Chris and Tate l found had a personable manner, took their time in explaining everyth... See more


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor

Written by the company

Senergy Direct specialises in designing and installing the latest solar PV and solar battery storage. With over fifteen years of experience and thousands of installations behind us, it’s easy to understand why homeowners and businesses throughout the country are choosing Senergy Direct to help them go green. Our installations come with an insurance backed guarantee for added peace of mind. We are MCS Accredited nationwide installers of renewable energy systems. We have built a reputation for both quality and reliability and pride ourselves on being one the of the leading renewable energy installers in the country. We’re proud to be a ‘Solar PV Installer and Contractor’ Winner and a Commended ‘Small Scale Project of the Year’ with the Greater London Energy Efficiency Awards 2020/2021. We also have 0% Finance offers available and are pleased to add that Senergy Direct works with Octopus Energy who have an amazing range of different tariffs that coincide with our specific products in mind and meet our high standards. For more information on how we can help, please visit our website or feel free to contact us directly for friendly and professional advice. We look forward to hearing from you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

561 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(561)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Thumbs Up

What made me gıve a 5☆ rating was very simple. After making an appointment to have an inspection Hafiz came was very helpful. He looked at my system and said everything was perfect with my Solar panels and equipment. The reason I was not producing enough electricity was that my roof panels after my neighbours extention had left a panel in the shade. As my panels were all interlinked when one did not work all my panels stopped working. I needed Optermisers. The next day 2 young men Nick and Cain arrived and I could not ask for better work men. They done a great job and very polite. Both worked great together. I was very pleased. .

9 April 2026
Rated 4 out of 5 stars

Quick response

Our inverters weren't working so called Senergy due to a family recommendation. After some consultation and figures we agreed to have a battery installed as well. Two days later had the scaffolding up and next day two guys came to install all. We were told it would be a few hours work but somehow due to the bank holiday weekend it turned to three days. It's early days but hopefully the return from the grid should be good. The company has been very understanding and helpful. They monitor the whole system so it's less worrying.

3 April 2026
Rated 5 out of 5 stars

Extremely helpful gentleman

Extremely helpful gentleman, Issac, who patiently explained things to me. Appointment made and engineers pon site within 3 days. System checked, panels cleaned etc.

9 April 2026
Rated 4 out of 5 stars

Although the request was for AM work

Although the request was for AM work, a later time was agreed. Unfortunately, the crew arrived 40 minutes late, but got on with the job straight away and did not stop until completed. They worked quietly and efficiently throughout the task, always polite.

1 April 2026
Rated 5 out of 5 stars

The people were polite

The people were polite, pleasant, tidy and got on with the job in hand. Pleased with them and the results, though too early to be able to judge. They only did it yesterday evening.

31 March 2026
Rated 5 out of 5 stars

Polite in all contacts

Polite in all contacts. Service engineers appeared on the right morning and carried out the inspections efficiently. Corrected a couple of problems with my access to system monitoring.

11 March 2026
Rated 4 out of 5 stars

I am now able to give a good review of…

I am now able to give a good review of this company. What happened was the fault of another company Synergy works with. But I had to wait from the end of January to 11/3/26 for things to be resolved despite my many phone calls.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

from the initial phone call to send…

from the initial phone call to send someone to check the meter finding it was not working, to the installation of a new one was a week ,issac started the ball rolling Monday and Tuesday nick and Kate came installed the meter cleaned and bird netted the panels all with utmost curtesy and professionalism

24 February 2026

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