Send Them Balloons Reviews 

807
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most Trustpilot reviewers were unhappy with their experience overall. Many buyers stated that their orders arrived significantly later than scheduled, causing major inconveniences for special celebrations and parties. Furthermore, disappointed consumers complained about receiving deflated balloons and damaged treats poorly arranged inside the delivery boxes. Shoppers also struggled to get assistance, noting that support teams completely failed to reply to messages sent. The minority of people were satisfied with the business, praising fast shipping and secure packaging preserving the items. Some reviewers were happy to find their purchases arrived very punctually with lovely long-lasting and beautiful balloons inside.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight stunning balloons and... See more

Delivery service

Customers had ambiguous experiences with delivery service as opinions were heavily divided. Many reviewers... See more

Order

People report ambiguous experiences with order, as many reviewers highlight successful personalized balloon... See more

Quality

Customers consistently note ambiguous experiences with quality regarding their orders. Many reviewers praised... See more

Customer service

Reviewers express mixed feelings about customer service, as experiences vary significantly between phone and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This could have been a completely different review had they responded to the issue. I bought 16 (number balloons) for my daughters birthday which arrived where one of the numbers wasnt tied down. i ra... See more

Rated 1 out of 5 stars

Ordered my gift in plenty of time for my sister’s 50th Birthday. Requested delivery for on the day. She lives 4 hours from me and we were not meeting up until the Sunday. Her order did not arrive... See more

Rated 1 out of 5 stars

I booked a Saturday delivery (couldn’t book Sunday as actually birthday was on the Monday) so had to book the closest day. The balloons arrived 4 days earlier, when we were away and left on the... See more

Rated 1 out of 5 stars

I ordered a set if 3 balloons for a 60th birthday to take to my husband's party. The main Manchester City balloon was completely deflated on arrival. Now things happen but I emailed the company on 30/... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Huge selection of Birthday Balloons, New Baby Balloons, Congratulation Balloons and Anniversary Balloons all gift wrapped with amazing free gifts.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

807 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(807)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very unsure about this purchase…

I was very unsure about this purchase as the address I was intending to send it to was an obscure one in the countryside. However, the driver had no issues with finding the address, and the bouquet I ordered was lovely. My cousin who’s birthday it was, thought it was a really thoughtful idea and he really enjoyed the doughnuts that I opted for as well. Compared to other balloon delivery sites, this was a really reasonable price and came with freshly baked goods... what more could you want? I will definitely be using this service again!

22 February 2019
Unprompted review
Rated 5 out of 5 stars

Valentine’s Day balloons this time!

Second time I’ve used them (birthday and valentines) and been happy with the service - straightforward to order and pay on their website.
Never had problems with balloons, gift or delivery
Would recommend and definitely use again

20 February 2019
Unprompted review
Rated 5 out of 5 stars

Happy 4 year old

Our Grandson had been poorly in hospital and we were unable to visit and once he was home I wanted to let him know we were thinking about him. He was so happy to receive the balloons and cup cakes, although he didn't understand why he had balloons when it wasn't his birthday!!! (He is only four!!) Thank you for cheering him up!!

19 February 2019
Unprompted review
Rated 5 out of 5 stars

Gorgeous balloon boquet

Gorgeous balloon boquet, complete with cupcakes! Best price around and speedy delivery. Would definitely recommend.

19 February 2019
Unprompted review
Rated 4 out of 5 stars

Lovely balloon arrived on day i requested.

Very pleased with the order of a balloon. Arrived on valentines day. However, it said a free gift would be in the box. On the android app i used, there was a link to gifts but i couldn't select which one so i assumed one would be included depending on availability. Balloon arrived, no gift of any kind ie chocs, or cakes. Think the app may need to be looked at to enable us to take advantage of the free gift offer.

19 February 2019
Unprompted review
Rated 3 out of 5 stars

Good quality, shame about the delivery.

Nice balloons in terms of colours and quality. Impressive when opened. Shame one of them was a bit deflated. Also annoying that they were sent to a depot (recipient wasn't home) instead of being left with a neighbour. Recipient had to go and collect them. Not what you'd want from a 'suprise' gift.

19 February 2019
Unprompted review
Rated 4 out of 5 stars

The balloons were great, but delivery appalling.

The balloons and donuts were great,as was the customer service when I had a problem. DPD delivery was appalling, the box states to keep upright but the driver threw it over a 7 ft fence landing it upside down and open! Luckily the recipient came back in time to rescue the balloons before they blew away. The next door neighbour was in at the time and would gladly have taken the parcel in.

19 February 2019
Unprompted review
Rated 5 out of 5 stars

Birthday surprise balloons

Very polite and helpful staff. Ordered balloons for my mother's 90th birthday, they were delivered on time - excellent service. Balloons still look like new after nearly 2 weeks.

19 February 2019
Unprompted review
Rated 4 out of 5 stars

Loved how I knew exactly when the…

Loved how I knew exactly when the balloons would arrive but maybe my expectation of how long the balloons would last was unrealistic... they arrived lunchtime on a Friday but started to deflate on the Sunday... I have left them up but they are starting to look a bit sad !!

19 February 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely superb

Absolutely superb! Delivered for Dads 80th with some brilliant fresh cup cakes . Absolutely superb- will definitely order from this company again😊

12 February 2019
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use , good service nice designs pleasure to send. Enjoy your balloon at time of delivery. Great gift especially for children they love something arriving by post.

9 February 2019
Unprompted review

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