Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite. Any queries re collection or delivery dealt with efficie... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used them twice, from the US to Spain. It's been a good experience both times. The customer service is uber-excellent. Night or day, via chat I've been able to reach a real person almost immedi... See more
Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Alwa... See more
Send my bag was tge best way to get my excess items back from the UK to Australia. Their instructions were clear on how to pack, what I was allowed to ship. The friendly courier collected... See more
Company details
About Send My Bag
Written by the company
Send My Bag is the leading door to door luggage delivery and personal effects shipping company. The service is used by a wide variety of travellers from people relocating and studying abroad, to those taking a short holiday or sporting vacation.
Send My Bag started out as a service for students and having made over 100,000 collections from universities is probably the most experienced student shipping service worldwide.
From our UK and US domestic services to express worldwide services Send My Bag offers more routes online than any other personal effects shipping company.
Our experienced customer support team is available to answer your questions 24hrs / day Mon - Fri and throughout the day on Saturday and Sunday.
The Send My Bag APP allows for easy one click tracking and all customers can request free label holders during booking.
Looking for more reviews? Check out over 100,000 independent reviews on SendMyBag.com.
Send My Bag Best Price and On Time Guaranteed
We guarantee our door to door luggage services won’t be beaten on price. We guarantee your express service item within the United Kingdom & within the EU will arrive on time or your money back.
Did you know that Send My Bag offer a best price guarantee? If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag Express service item doesn’t arrive on time on an internal EU route we’ll credit your Send My Bag account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag account with 100%. To claim, get in touch within 7 days of delivery.
For full terms & conditions on both the Send My Bag Best Price & On Time Guarantee , see our Terms and Conditions (under section 14).
Contact info
United Kingdom
- 0333 006 9966
- info@sendmybag.com
- sendmybag.com
4.5
Excellent
27K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was easy from start to finish.
The process was easy from start to finish. We loaded two suitcases, had the labels printed at the hotel office, taped them on the outside then left them at the front desk for pick up. Four days later they were delivered to the address provided. And we didn’t have to carry them with us!
28 April 2026
A very last minute need to ship an item…
A very last minute need to ship an item from Glasgow to Aberdeen, picked up promptly and arrived early with helpful updates along the way. Lifesaver.
28 April 2026
Very easy process to follow and the…
Very easy process to follow and the bags arrived on time and in great condition at the destination. Will use this service in the future when I have the need to ship luggage.
28 April 2026
clear instructions and great service
24 April 2026
AWFUL company
AWFUL company. AWFUL chat service. I just tried using this company for the first time and let me tell you. Not only have they wasted MY time as well as my hosts time. They have BLAMED ME for the reasons that they are so incompetent.
They ask you to provide a phone number but don’t worry they’ll never use it cuz what good is a phone number when a courier is having trouble locating the house for pickup? Right? RIDICULOUS!
They will give you excuse after excuse to not take any responsibility for their actions. A simple apology and basic customer service would have been appreciated. They never updated me with any information. I had to message them and inquire about why my bag was not being picked up. Their drivers nor their chat team have any common sense. Complete waste of my time. I will NEVER use them again and you shouldn’t either. Shoutout to their chat member whose name I cannot say but starts with a G and rhymes with when. They were the MOST unhelpful and the MOST rude. Absolutely awful person. I hope they get some training.
1 May 2026
Unprompted review
Reply from Send My Bag
Hi Salem,
Thank you for your review, I'm sorry to hear of the issues that you experienced with your collection.
Reviewing your order, I can see that you contacted us on the evening of your initial collection date and advised the collection did not take place. The team confirmed the address with you (which is a houseboat without a traditional street address) and as you had to leave, the item would be left unaccompanied which we advised we could not guarantee a successful collection from. At the time of rebooking we did not have a local contact number.
You had contacted the team during the afternoon of the second attempt and provided a local number which we passed on, but as drivers are not provided with mobile phones for work use we couldn't guarantee a phone call. This resulted in your subsequent collection not taking place as anticipated.
I have made a note to reach out to you following the delivery of your shipment to discuss the issues with your collection and customer service experience in further detail.
Thanks,
Darren
Send My Bag
Such an amazing service
Such an amazing service. Easy to use and set up, very clear instructions, they keep in touch with you the whole time via email and tracking, efficient and bag arrived at destination in a week. The online chat service is also excellent. Would absolutely use again and recommend to others.
30 April 2026
All worked like clockwork and they are…
All worked like clockwork and they are so helpful
30 April 2026
Fast, Faff free service
The service was exceptional. First of all, the forms to fill in are all online and easy to do. Instructions are very clear. The pick up and courier service was also extremely fast. I had 7 big boxes of personal items couriered from the UK to United States and it arrived in 3 days. Customer service was also easily contactable on the numbers given. 5 Star service. I have recommended to my American friends who want to ship their items to the UK. Keep up the good work.
14 April 2026
Clear guidance and quick responses when…
Clear guidance and quick responses when I didn’t understand something always feel confident in their availability.
27 April 2026
Both times I sent my bag with your…
Both times I sent my bag with your company it arrived quickly and safely
30 April 2026
Excellent customer service
Service was quick and easy with the staff able to answer questions quickly and easily. I am in Scotland and it is a shame service not offered directly from here on my route . Would use again
28 April 2026
An excellent service
An excellent service. Always on time and keeps you updated along the whole journey. Have used this service many times mostly to send parcels to France from Italy and they have always been excellent. I wouldn’t hesitate to recommend them
30 April 2026
Unprompted review
Reply from Send My Bag
Hi Cb,
Thank you for your review, I'm very sorry to hear of the condition that your boxes were received at the time of delivery.
Reviewing your order I can see you spoke with the team after your delivery was completed, notifying us of the damage sustained. The team reviewed the condition of your goods and advised that unfortunately your boxes had not been protected in line with our advice (seams and edges of the boxes were not taped) and these were the failure points shown in the images.
The boxes you used can be found on Amazon and their description states they are for the purpose of storage, not for transport. The team offered you a resolution under our goodwill policy which you accepted, and was processed on 16th April.
Thanks,
Darren
Send My Bag
Incredible communication and service
Incredible communication and service. Couldn’t recommend more highly
27 April 2026
Great service from start to finish
Great service from start to finish sent my son his case from uk to aus, arrived a day early and was easy to track through the complete journey. Clear and concise information when preparing the goods for travel and even used the online chat service which was a great help.
30 April 2026
Great service from end to end
Send my bag was tge best way to get my excess items back from the UK to Australia.
Their instructions were clear on how to pack, what I was allowed to ship.
The friendly courier collected from my house on time and tge case arrived earlier than the estimated time.
I would definitely use this service again.
Much cheaper than paying for excess baggage.
30 April 2026
Really efficient service
Really efficient service! Our boxes made it from London to Melbourne with no issues whatsoever.
30 April 2026
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