Sembo Norge Reviews 392

Hi Emmy
You did a fabulas job with our journey to Madeira.
Splendid service all-over

I had an extremely bad experience with Sembo. I bought a round-trip ticket to Vietnam with two friends. Tickets will open on December 11. But on November 25, my mother was dying, and I had to return earlier than planned to see her one last time. I contacted Sembo to change my flight date and received guiding to change the flight date. However when we contacted back, it was on Sunday and they closed even though they posted definately wrong information saying they work on Sunday after 10 A.M. Because I didn't have much time left, I had to book a plane ticket with Turkish Airlines to quickly return home. On November 26, my mother passed away and I was still on the plane. Even more sad, I received information from Sembo that Qatar would cancel all my tickets if I did not appear on the flight on December 11. A Sembo employee named Arturo only advised me to buy a new ticket, or to contact Qatar myself for assistance. I called Qatar in Vietnam and was informed that my ticket was purchased from an affiliated agent, Sembo, and Qatar has no right to intervene when the ticket has not been opened. Qatar also advised Sembo to choose to cancel the ticket and refund me, or change the round-trip ticket to a one-way ticket for me from Vietnam to return to Norway because this was an emergency bereavement case. Qatar affirms that the support policy of the affiliated agent can completely do this to help customers. But when I contacted Sembo and recounted what I had been advised by Qatar, I only received superficial silence. After we continued to urge Sembo, once again the young man named Arturo simply replied that they contacted Qatar and could not speed up the process. It's nearly one week now and the flight ticket price jumps higher every day. It's funny that despite such a large Sembo dealer, I only keep hanging around Arturo. Even though I emailed many times and even called many times, it's clear that this guy doesn't want to support me in a good way. From the beginning, instead of advising me, he shifted responsibility and wanted me to contact Qatar myself, when that should have been Sembo's responsibility. After we paid, what we received was not a support service but other difficulties brought by Sembo. It was painful for me to face the pain of losing my dearest mother and have to fight with Sembo to reclaim the rights that I should have been supported by Sembo from the beginning.

Great and quick service! Felicia really helped us a lot!

Thieves!

They sneak inn Kr400 At the check out. When I call them they hang up on me.

Good communication. They were very helpfull, especially Siri, she helped me on a very short notice.

Great communication and promptly replied to my request. Amended as required.

I have just had one helpful and good old days decent man called Chistoffer to guide me through an otherwise seemingly daunting task of changing my flight dates.In this modern world of technology and me being 68 years young and almost illiterate with keyboards and usually write emails with a pen then photograph them i felt comfortable in my naive logic that this person was here for ME ,to help ME.Thanks to him my faith in the travel business which began 50 years ago has been confimed as it was back then with real humans glad to help others achieve their dreams come true and to overcome any hiccups which crop up on the way.As an australian i just expressed it to him this way ....you are a bloody ripper of a bloke mate...as good a compliment as i know how to express from the heart..THANKS MATE

Reached out to Christopher with my problem! Solved effectively and in a very professional and nice manner! Good stuff! Hilsen Øystein

Thanks so much to Madellen and Malin for the fantastic service you offered us when we needed to change our flights at the last minute. Totally awesome.

What I dislike. That I couldn't use my AMEX card. Siri helped me arrange seating in a good way. Thanks. In the main it worked very well.

I had the please of talking with Christoffer. Right from the start, he seemed very helpful.
I was unsure of whether I needed to purchase the baggage. Even after I thought it wasn’t going to work, he called me back, and said that he had found what I was looking for.

Their page looks a bit sketchy, but you’re able to talk with Scandinavians who are not just trying to have you buy things you don’t need.

Thank you very much, Christoffer.

I just want to make a point of saying thank you to Madellen who helped me with a Ferry/Hotel Booking I had to change. When her systems were running slow on my initial phone call she offered to take my request and contact me via email. I really appreciated being able to get on with my day rather than being asked to 'hold' indefinitely.
Her subsequent email responses to my questions were quick. And her patience and understanding when my credit card payment blocked really put me at ease.
My booking was for a business trip - important to me and costly had I not been able to change it. Madellen's professionalism despite not knowing that is a credit to Sembo.

I was served by Christoffer and a month ago by one of his colleagues. From the beginning the service was very friendly. They knew immediately what I was talking about and could provide me very quickly with an email about the data I was missing and even some more information on my flight.
There was even a little time for a joke! Great humor!
My advice for callers: If YOU are friendly it makes it much easier for the service to be friendly too!
Thanks a lot! :)

Madellen gave such quick and kind response when me and my friends had some concerns about our trip. She took her time to really investigate the questions and make sure we didn't wait long for an answer, sending us updates. This made me feel very calm and secure that if something unexpected happens, Sembo is a company to trust and Madellen will do what she can to help. So thank you so much for this :)

Christoffer helped me in an excellent way when I contacted Sembo for my case. I will of course recommend you further. I got best service from Christoffer.

Thank you Christoffer, and Sembo!

Our flight got rescheduled due to strikes in Italy. I contacted the Sembo team (Mike and Johanna) and got truly 5-star service and full support to find the best possible solution!
Highly recommended!

Thank you so much Christoffer for great help and services

Christoffer helped me in an excellent way when I contacted Sembo for my case. His professional support increased my trust to your company, 100%. Thank you.

Had to rebook my flight again due to unforeseen circumstances. The first point of contact didn't solve anything, and I had to follow up several times to get a response. Luckily I reached Alicia, who solved the whole thing in a matter of short time.

Thank you!

Christoffer showed a high level of efficiency and professionalism when handling my case. The case in question was surrounded by problems with the booking of the flight tickets. Ordered plane tickets and paid for them and then found out they were canceled. Contacted Sembo and got to talk to an agent who just referred me to my bank without trying to fix the problem. After four days I contacted Sembo again and luckily I got in touch with Christoffer who directly contacted the IT department to really find out what went wrong. After a few hours, he gave me all the information I needed and explained to me what went wrong with my case and fixed the error so that my trip could finally take place. Thanks to his help, everything could go right. His way of working is structured and solution-oriented.