sellusyourguitar.co.uk Reviews 

733
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. Many people appreciate the competitive and fair pricing for both buying and selling guitars, often receiving better offers than expected. The quality of the products is frequently mentioned, with guitars arriving exactly as described, often in phenomenal condition and well-packaged. The process for selling or trading guitars is described as straightforward, hassle-free, and efficient, with clear communication throughout. However, some customers also noted isolated issues, such as a guitar being sold to someone else after a contract was signed, or not receiving a valuation after an online request.

What people talk about most

Product

Customers had positive experiences with product, often finding guitars and other instruments in brilliant... See more

Service

Users describe positive interactions with service, highlighting excellent communication and smooth processes... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often finding good or fair prices for products... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight that products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Traded two of my guitars for one I had been after for close on 10 years! Transaction which involved arranging collection, as I could not realistically get to their store, to receipt and delivery of my... See more

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more

Rated 5 out of 5 stars

A pleasure to buy from, all my questions were answered very quickly, guitar arrived very well packed and on time by the courier they used. the companies staff informed me of a " minor " problem they... See more


Company details

  1. Musical Instrument Store

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(733)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class

Hi, I made a purchase from here on 24/06/24 and guitar arrived 26/06/24 unfortunately due to my health issues the wide neck on the instrument made it too difficult for my arthritic hands to use. I contacted the retailer and spoke to a splendid and very helpful gentleman by the name of Paul.Very engaging and considerate, on the 27/06/24 the guitar was collected from my door without the need for me to print labels. Absolutely fantastic. Thank you.Steve Waugh.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and professional service

Fantastic and professional service from these guys! You can tell that the team at Sell Us Your Guitar genuinely care about guitars and their customers. I sold both a Fender Custom shop strat & Gibson Custom firebird through the company. They even picked up my guitars from the other end of the country as luckily one of the team had family near where I lived. They were completely open and honest about the costs involved with no hidden fees. They went above and beyond to ensure that I received the highest amount possible and communicated with myself in a friendly and courteous manner every step of the way. Both guitars sold within a month of being listed in store. Would definitely use their services again and highly recommend others to also.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

They have super friendly staff a…

They have super friendly staff a no-quibble exchange or return policy, and are an absolute delight to do business with I would recommend them over PMT Guitar Guitar or any of the other so-called musical instrument retailers out there. I would give them six out of five if I could.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Highly recommended.

If anything the guitar was even better than described, it arrived very swiftly and well packaged.

Extremely good price, can't fault the whole experience

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic & Highly Recommended

I recently purchased a Cole Clarke Angel Acoustic Guitar from Sell Us Your Guitar. I had been looking out for one for a while when I came across one listed online.

I had never bought a guitar without playing it but had seen reviews etc. and decided to move forward with the purchase. I'm so happy I did. The Guitar I purchased from Sell Us Your Guitar I am delighted with.

Communication with the guys was fantastic; they did a superb job ensuring it was set up correctly and packaged for transportation. I've had the guitar now for a month or so and I love it.

You know you have a cracking guitar when you can't leave it down, and I'm delighted with this one. Thanks so much to the team at Sell Us Your Guitar for a fantastic experience.

I've already been recommending you

5 May 2024
Unprompted review
Rated 5 out of 5 stars

The Perfect sellers

This is the second instrument I have bought from this seller. All the staff are most pleasant and helpful and unlike most shops actually know what they are talking about.I took a guitar to trade in against my purchase and they paid me a decent price for it with a little extra discount on my purchase. A most pleasurably experience and if i dont pop my clogs first I will probably be back for more.Many Thanks

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Great buying experience!

Buying a guitar online is always a bit of a dice roll but the descriptions were extremely accurate, fair and honest. Prior to dispatch they discovered some additional damage and let me know straight away and we sorted a deal. Guitar arrived very quickly and I couldn't be happier. Very honest and trustworthy company.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, will be using again! Very fair quotes, good communication and quick and efficient service.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

First class service, will use again.

First class service. Quotes arrived quickly and were acceptable. Boxes arrived next day. Good substantial boxes with plenty of tape and bubble wrap. Guitars picked up on time and bank account credited next day. What a shame all companies couldn’t behave like this one. An absolute pleasure to deal with from start to finish.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

No fuss

No fuss. All very clear information. Box arrived and departed when arranged and money was there in 2 days.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

The hassle free way to sell your…

The hassle free way to sell your guitar. You may get more selling privately, but that comes with pitfalls. SUYG sent me the packaging on Friday, on Monday the courier collected and this afternoon's the cash was in my account. Take the weekend out of the equation I make that a 48 hour turn around. Great guy's who are helpful and friendly. Works for me 👍😀

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience buying a used guitar

Had a very good experience buying from Sell Us Your Guitar. I purchased an EVH 5150 Deluxe. There was a problem with the nut as it was heavily scored and the strings would move on whammy use. But the guys at SUYG refunded me the cost of a new nut. What great customer service! Would recommend.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Superb company !!

Absolutely Superb company !!

The guitar was described as in "excellent condition" but actually it was a "MINTER".

The guitar was shipped and I received it in 24hrs.
It was extremley well packed - the service this company offers is second to none !!!!

5 March 2024
Unprompted review
Rated 5 out of 5 stars

The people at SUYG are very kind

The people at SUYG are very kind and helpful nothing is to much trouble, I did a part exchange with a Lave Blue for an Acoustic Guitar and I was treated like Royalty great Guys all of them, thank you very much.

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Best prices

Best prices, easy packing & shipping, excellent communication - a class above all the rest. I’d be very happy to do business with them again and thoroughly recommend their services.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for a particular guitar

I was looking for a particular guitar. SUYG had what I was looking for, and at a good price. I arranged a viewing, and couldn't have been made more welcome. The guitar was exactly as described, faults and all, and after a thorough test, the transaction was agreed. Thank you guys, you were ace.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Have sold five different guitars to sellusyourguitar. Always a fair offer, speedy delivery of packaging and especially of payment. Top, top company. Would highly recommend.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

So simple and fastSo simple to use

So simple to use. Added guitar details, offered a fair price within 24 hrs of me submitting form.
Small issue with paperwork not arriving but fixed immediately after email.
Packaging box arrived next day including sticky tape.
Clear instructions - dropped off at post office and received payment within 48hrs.
Really impressed.

18 January 2024
Unprompted review

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