I have been selling to sellitback.com for a while now and have only had a few books denied. It has been a great success selling to them and intend to do more in new year. This company is better tha... See more
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Review summary
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Based on these reviews
I love the service that is offered from Sell It Back. Their helpdesk is very responsive and helpful and I get a fair price for the books I send them I would have given 5 stars if the payments se... See more
Company replied
Overall happy with the service. But using the platform from time to time for the last two years, I've noticed that they accept less and less books and pay less for them.
Company replied
what I find uplifting is for all the the technical glitches I come across of which there are sometimes frustrating it seems the only one running this company I come across is this lad Rohan who really... See more
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3.2
Average
497 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT COMPANY TO SELL BOOKS TO
ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP.
I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SELLITBACK AND MADE A FEW POUNDS TFROM MY UNWANTED BOOKS AND TO GET MONEY TO DONATE TO MY LOCAL CHARITY SHOP.
I WILL DO A FEW MORE IN THE FUTURE AND HOPEFULLY RAIISE A LITTLE MORE FOR A GOOD COURSE.
13 April 2026
Unprompted review
Reply from Sellitback
Dear Brian,
Thank you for your kind words and for choosing to sell your books with us once again.
We are delighted to hear that you have had a great experience and that the funds raised are going toward such a worthy cause for your local charity shop. We look forward to receiving your future boxes and helping you raise more for your chosen charity.
Thanks and Regards,
The Sellitback Team
Easy and quick to use
13 April 2026
Unprompted review
Reply from Sellitback
Dear Menzies,
Thank you for your positive feedback. We are pleased to hear that you found our service easy and quick to use.
Our goal is to provide a seamless process for all our customers, and we appreciate you taking the time to share your experience.
Thanks and Regards,
The Sellitback Team
Not impressed. Avoid.
Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chance of having your books rejected.
When you press sell books, just double check that books that have been sitting in your basket still have the same value as you can end up sending them books now worth £0 if you’re not careful. Can’t imagine for a minute that they don’t then put them in their inventory … could be wrong but they certainly may weren’t offered back to me if I paid the costs.
20 March 2026
Unprompted review
Reply from Sellitback
Dear Mrs. Shuttleworth,
Thank you for your feedback regarding your experience with Sellitback.
Regarding your concerns about rejected items, our quality check process is designed to ensure all books meet our resale standards. We do not accept library books, or items that are ripped, stained, marked, or mouldy. Any books that fail this inspection are recycled, and any profits generated from the recycling process are donated to charity. As per our policy, rejected items are not returned to the sender.
In relation to book valuations, please note that the value of books in your basket can fluctuate based on market demand. We advise all customers to verify the final trade-in value on the checkout page before confirming the sale to ensure you are happy with the offer.
We value your comments and will use them to help improve our service.
Thanks and Regards,
The Sellitback Team
Third best company behind worldofbooks…
Third best company behind worldofbooks and WeBuyBooks
Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It
Makes u look stupid I check every book I
Send and miraculously atleast two books in every package gets rejected I know what I send is in good condition can only in good
Faith give these 2 stars . No promotions no
Incentives to use them as well at least the others occasionally give you a 10% or 15% extra code . Oh well
8 April 2026
Unprompted review
Reply from Sellitback
Dear John,
Thank you for your feedback. We are sorry to hear that you are disappointed with the rejection of some of your items and the processing time for your parcels.
Regarding our quality standards, we do not accept books with scuffs, marks, staining, or damage to the spine. While we understand you check your books before sending, our quality control team must adhere strictly to these guidelines to ensure the items are suitable for resale.
If you believe a book was rejected in error or damaged in transit, please provide clear, 6-angle images (Front, Back, Spine, Top, Bottom, and Side) of the items in question so we can investigate this further for you.
We would also like to highlight that we do offer incentives for our customers. You can receive an extra 10% on your total value by opting for voucher payments instead of cash.
Thanks and Regards,
The Sellitback Team
Rip off merchants.
Rip off merchants.
I sold books to Sell it back and agreed to take vouchers to spend with Awesome Books, but their website is $#!t and couldn't accept my order as a result of their own self-admitted failing. Awesome Books and Sell it back are now refusing to give me my money instead. I will never use them again.
30 Mar 2026 - Sell it Back told me there was no way to convert my vouchers into cash, yet the Awesome Books Senior Team Lead for Customer Service agreed to refund me and provided a very disappointing small amount of compensation; so, more lies from Sell It Back. I will still never use them again.
27 March 2026
Unprompted review
Reply from Sellitback
Dear Customer,
I am writing to sincerely apologize for the experience you have had regarding your payment and the technical difficulties encountered on the Awesome Books website.
We acknowledge the frustration caused by the conflicting information you received regarding the conversion of your vouchers and the difficulties in processing your order. Please be assured that we will look into this matter internally and use your feedback to improve our services and communication moving forward.
We appreciate your patience and the time you took to bring this to our attention.
Thanks and Regards,
The Sellitback Team
Not easy for the personal seller
Sellitback seems to be more geared for business users rather than personal seller as they recommend using a USB scanner for barcodes. Trying to do it on your phone or directly into website is very slow.. They do give good prices on selected items. Evri pick-up worked OK for me up to about 10kgs weight - but shipments take some time to reach the warehouse and processing seems to take even longer. I had to chase the couple of shipments I've made to them - but once nudged they seem to respond quickly, process the trade and pay swiftly. Some items were rejected but no worse than World of Books. Much prefer WeBuyBooks. I probably wouldn't use again.
18 March 2026
Unprompted review
Reply from Sellitback
Dear Customer,
Thank you for sharing your feedback regarding your experience with Sellitback.
We appreciate your comments regarding our pricing and the efficiency of our payment process once trades are completed. We aim to provide a competitive service for all our users, whether personal or business.
Regarding the barcode scanning process, we recommend USB scanners for high-volume efficiency, but we are always looking for ways to improve the mobile and manual entry experience for our personal sellers. We also acknowledge your notes on the transit and processing times; while we strive for a swift turnaround, delays can occasionally occur during the courier and intake stages.
In regards to rejected items, please be assured that our quality control guidelines are strictly enforced to maintain our inventory standards. As per our policy, items that are marked, stained, or damaged cannot be accepted and are recycled for charity.
We value your business and hope you might consider using our services again in the future.
Thanks and Regards,
The Sellitback Team
AVOID if you want to waste your time
AVOID if you want to waste your time !
I packed my box and printed the label for pick up the next day... as instructed I put it on the doorstep..... no one collected so the box got rained on ! Emailed and sent me another date for pick up and again not picked up ... still sat on my doorstep a week later so it's going in the bin ! Wasted my time scanning getting a box printing and packing it up for it to be binned !
25 February 2026
Unprompted review
Reply from Sellitback
Thank you for your feedback.
We are genuinely sorry to hear about your experience and the inconvenience caused by the missed collections. This is not the level of service we aim to provide.
Collections should take place on the confirmed date, and we understand how frustrating it must have been to prepare your parcel, only for it not to be collected, especially with the weather causing damage. That is understandably disappointing.
We would very much like the opportunity to look into what happened here and identify where the breakdown occurred. Please contact us directly at cs@sellitback.com
with your order number so we can investigate this fully with our courier and see if there is anything we can do to put this right.
Your feedback is taken seriously, and we are working continuously with our collection partners to prevent situations like this from happening again.
Kind regards,
The Sellitback Team
Problems from start to finish
Problems from start to finish.
I used sell it back twice and both times the app and website won't allow a QR code to be generated. Had to wait days for customer service to email one. Then payment was delayed by weeks. I am still waiting for the last payment a month ago
31 January 2026
Unprompted review
Reply from Sellitback
Dear Miss D,
Thank you for your feedback.
You are correct that QR codes are issued manually by our team once requested. We understand that waiting for this to be sent can cause inconvenience, and we appreciate your patience.
We are sorry to hear that you also experienced a delay with payment. Payments are processed once items are received and fully assessed at our warehouse, but this should not take an extended period.
Please provide your latest order number at cs@sellitback.com so we can review the status of the outstanding payment and resolve this without further delay.
Thanks and Regards,
The Sellitback Team
They claimed they never received a book…
They claimed they never received a book I sent (which happened to be brand new), when it was definitely in the box with the other books they received.
12 February 2026
Unprompted review
Reply from Sellitback
Dear Lynne,
Thank you for sharing your feedback.
We understand how concerning it can be to see an item marked as not received, particularly when you are confident it was included in the parcel. When books are processed at our warehouse, each item is scanned individually against the order. If an item is not scanned into the system, it is recorded as not received.
In some cases, this can occur if a barcode does not scan correctly, the ISBN differs from the one originally submitted, or if the parcel contents do not fully match the trade created.
If you would like us to review this further, please provide your order number at cs@sellitback.com and we will check the warehouse records in more detail.
Thanks and Regards,
The Sellitback Team
i probably wouldn’t use them again i…
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does mention it in the terms and conditions but i don’t think it was made clearly enough and im not a fan of tucking away important information.
shipping was also a bit of a faff having to print etc and not having a time slot for pick ups.
too much stress for a small amount of money back
6 February 2026
Unprompted review
Reply from Sellitback
Dear Hannah,
Thank you for taking the time to share your experience.
We understand your concerns regarding pricing. All offers shown at the basket stage are live market-based estimates and may change at the point of confirmation depending on demand and stock levels. The final payment also reflects the outcome of the quality assessment once items are received. We appreciate that this may not always meet expectations, and your feedback regarding clarity has been noted.
In relation to shipping, we acknowledge that printing labels and open collection windows may not suit everyone. We do offer QR code drop-off options at Evri ParcelShops for customers who prefer not to print labels, which can help simplify the process.
We are sorry to hear that the overall experience felt stressful, particularly given the value involved. Your comments are valuable and will be shared internally as part of ongoing service review.
Thanks and Regards,
The Sellitback Team
Easy and efficient process
I have always been impressed with Sellitback. They give you 4 books for 50p each "free" and I like the 10 minimum sell figure as well.
20 February 2026
Unprompted review
Reply from Sellitback
Dear Julian,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’ve found the process easy and efficient, and that the goodwill policy on the first four books and the minimum sell threshold work well for you.
We appreciate your continued support.
Thanks and Regards,
The Sellitback Team
Avoid at all costs… should be ashamed to steal beautiful books.. gives the resale trade a bad name…
wow… you’ve surpassed yourself Sell it Back. Yours is the only book trade service who reduces the payout scandalously low , after giving the runaround with your couriers.Some seriously fraudulent sleight of hand going on here.
Do yourselves a favour and shut down your bad business now… you’ll obviously not stay the course….
NB Funny your ratings say you respond to 100% of reviews on here… can’t get a word out of your regular‘ customer ‘service’ - I hate Giving bad reviews but am dutibound to warn well meaning people of the perils of entrusting you with their possessions. Bad service. Bad payment…
19 February 2026
Unprompted review
Reply from Sellitback
Dear Suzie,
We acknowledge your message and are sorry to read your comments.
Sellitback does not reduce payouts unfairly. All offers are based on live market demand and stock levels at the point an order is confirmed, and final payments reflect the items received and accepted following our quality assessment process. We do not operate any form of manual reduction outside of these criteria.
Regarding courier collections, labels must match the booking reference on Evri’s system. If there has been a mismatch, this is a booking or label allocation issue rather than an intentional action to delay or reduce payment.
If you would like a formal review of the specific sales in question, please confirm the sale IDs on cs@sellitback.com and we will escalate them for a documented investigation with both our warehouse and courier partner.
Thanks and Regards,
The Sellitback Team
Some excellent condition books ripped and didn’t pay for them. They don’t pay what they quote on the site and take a month to get your money.
They took over 3 weeks to get the books and rejected many almost new books. Paid less than half the value price which was very low to start with compared to new. No opportunity to have books back as they say they ”recycle” them.
I asked for photographic proof and they sent photographs after 2 times of asking. The photographs showed deliberately torn books that were in a good condition and packed well when sent. They happen to be the more expensive books. It’s a scam and don’t want to pay for them. Either that or Evri opened the box and ripped them. I’m very angry as they are books that were well cared for by me.
5 February 2026
Unprompted review
Reply from Sellitback
Dear John,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your experience.
All books are assessed on arrival at our warehouse in line with our quality guidelines, and any rejected items are shown with photo evidence in the SellitBack app. Unfortunately, rejected books cannot be returned, as outlined in our terms, and are sent to recycling.
We also apologise for the delays you experienced — this is not the service we aim to provide. Your comments have been noted and shared internally so we can improve.
If you would like us to review your specific order, please contact us at cs@sellitback.com and we’ll be happy to check this for you.
Kind regards,
The Sellitback Team
Had an issue with one of my orders…
Had an issue with one of my orders getting lost. After contacting the Sell It Back helpdesk that issue was dealt with in an efficient professional way.
Very happy that this was dealt with so quickly.
28 January 2026
Unprompted review
Reply from Sellitback
Dear Jason,
Thank you so much for taking the time to share your feedback 😊
We’re really pleased to hear that your issue was resolved quickly and professionally, and that you were happy with the support you received. Feedback like this genuinely means a lot to us and helps motivate the whole team.
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
The Sellitback Team
Took forever and most things were…
Took forever and most things were rejected. Will stick to other book recyclers in the future.
26 January 2026
Unprompted review
Reply from Sellitback
Dear Dan,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations. Item acceptance can vary depending on condition and our current guidelines, and we understand how disappointing this can be.
To allow us to look into this further and assist you with the best possible resolution, please contact us at cs@sellitback.com with your order details.
We appreciate you bringing this to our attention and look forward to helping you.
Kind regards,
The Sellitback Team
An easy way to declutter and get paid for it!
An easy way to declutter and get paid for it! The process is quick and simple and I recommend it.
1 January 2026
Unprompted review
Reply from Sellitback
Dear Jean,
Thank you for your lovely feedback and recommendation.
We’re really pleased to hear you found the process quick and simple and that Sell It Back helped you declutter while getting paid. We truly appreciate you taking the time to share your experience.
Thank you for using Sell It Back, and we look forward to helping you again in the future.
Kind regards,
The Sellitback Team
Very Good Website
First time using Sellitback and was very pleased.
So easy to use and payment for books in my account quickly.
Just scan books - pack and post with label given online and money then offered for books transferred to bank account.
Definitely will use again.
Thank you.
9 January 2026
Unprompted review
Reply from Sellitback
Dear Lesley
Thank you so much for your lovely feedback and for choosing Sell It Back for the first time — we’re delighted to hear you had such a positive experience.
It’s great to know you found the website easy to use and the process straightforward, from scanning and posting your books to receiving payment quickly. We really appreciate you taking the time to share this and look forward to welcoming you back again soon.
Thank you once again for your support.
Kind regards,
The Sellitback Team
Check book guidance clearly
I sent the books in good faith based on an initial £10 valuation. After inspection, the offer was reduced to £2 due to some being classed as ex-library, although some books were new. This was only raised after the books had been sent.
If the reduced offer is declined, the books are recycled and cannot be returned, even if return postage is offered. In practice, this means that once books are sent, customers have no meaningful choice if the valuation is lowered.
21 January 2026
Unprompted review
Reply from Sellitback
Dear Jan,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating and disappointing this situation has felt for you.
We’d really like the opportunity to review your case in detail and make sure you have complete clarity around what happened, including the valuation, inspection outcome, and the policies involved. Your concerns are important to us, and we take feedback like this very seriously.
Please could you contact our customer support team directly at cs@sellitback.com with your order number(s)? Once received, we’ll escalate this internally and ensure someone looks into it thoroughly and provides you with full information.
Thank you again for raising this, and we hope you’ll allow us the chance to address your concerns properly.
Kind regards,
The Sellitback Team
Paid good prices
Paid good prices. System to scan and send works really well. Good customer services.
16 January 2026
Unprompted review
Reply from Sellitback
Dear One,
Thank you very much for your kind feedback. We’re delighted to hear that you were happy with the prices offered and that you found our scanning and sending system easy to use.
It’s especially great to know that our customer service met your expectations — your comments really motivate our team to keep improving.
We look forward to assisting you again in the future.
Kind regards,
The Sellitback Team
Be aware they dont pay what is quoted
For selling used books: easy to use app with scan. Instructions clear, communication prompt on pick up, arrival and payments.
Beware that they unlikely to pay what is quoted even if the books are in good used condition. The reasoning for assessment of book condition leading to this is unclear.
There is no option to have the books sent back if this happens either.
I would stick to webuybooks or sell your books apps, who generally will pay what is quoted unless the book has been trashed.
2 January 2026
Unprompted review
Reply from Sellitback
Dear Customer,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience did not meet your expectations. Our quotes are based on the condition guidelines outlined on our website, and final payments are adjusted only if the items received do not meet those criteria. You can review our full quality guidelines here for clarity:
https://sellitback.com/quality
That said, we’d be more than happy to look into this for you and provide detailed information regarding how your books were assessed. Please email your sale details to cs@sellitback.com
, and include your contact information so our team can investigate the matter thoroughly and reach out to you directly.
We value your feedback, as it helps us improve our service, and we appreciate the opportunity to review your case.
Kind regards,
The Sellitback Team
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