Selina Finance Reviews 

624
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 271 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff are exceptionally helpful and professional, guiding them smoothly and patiently through every step of their loan applications. People truly appreciate the clear communication, fast response times, and efficient service that make borrowing money a completely straightforward and stress-free journey. Some reviewers were not happy with the customer service, noting that certain advisors were abrupt, unhelpful, or difficult to communicate with when trying to resolve issues. A few consumers also mentioned experiencing unexpected application declines and uncommunicative team members during their daily interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and... See more

Service

Customers had positive experiences with service, highlighting the quick turnaround times from the initial... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

User experience

Consumers find user experience to be exceptionally positive, describing a smooth and stress-free process from... See more

Response time

Customers consistently note positive experiences with response times, highlighting the exceptionally quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied

Rated 5 out of 5 stars

The account manager Sophie was excellent in every way. Sophie never gave up on us and kept us informed of the progress every step of the way. I would highly recommended Selina Finance, and if all th... See more


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

624 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(624)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The advisor (Chantelle) was very helpful, very knowledgeable and talked through everything i great detail. The whole process was slick and quick from start to finish.

21 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Professional Service

Very helpful staff, professional quick service, quality company
Highly recommended

21 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

The advisor was very helpful in…

The advisor was very helpful in answering my enquiry and it was resolved quickly thank you.

21 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Very happy with the service received.

From the initial application to the telephone call from David ,he talked us through the full process, he delivered a 5 star service with the way he made the application process very easy to understand by his calm professional approach, he explained everything in great detail , we would highly recommend Selina Finance based on our recent experience with the company.

18 April 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Very professional service

20 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the great feedback! Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Very easy application with fantastic…

Very easy application with fantastic guidance from
James Hustler who explained everything in detail making the whole process stress free.

18 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and case managers was brilliant they offered us lots of advice on getting the most out of what we wanted with the loan.Would definitely recommend. Thanks again

15 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this company very helpful and not pushy in anyway just listen to what the customer wants and all advice crystal clear and easy to understand

10 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 1 out of 5 stars

we have had nothing but issues with…

we have had nothing but issues with this company they have lacked many things and have done us dirty so many times they dont communicate with us very well at all they give us the runa round and when we work our asses off to get the money when modification for our house is supposed to go down they spike it up making it way too hard for us to even barely live or it takes all that we have just to make it and they are very rude and not kind they refuse our payments most of the time its like they set us up for losing the only place we know and got to go .. they are by far the worst palce of business and people ive ever dealt with .. and im doing my best to get it to the hands of someone else and someone who knows how to do there damn jobs !!

1 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. We want to understand what went wrong and make it right immediately. Please contact us directly at 020 4525 2127 or support@selinafinance.co.uk so a member of our team can personally follow up and address your concerns.

Rated 5 out of 5 stars

Great experience and very professional…

Great experience and very professional I would highly recommend, the response time was very fast and everyone was very helpful we would like to give a special thanks to James hustler and Darcie.

10 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

The team were very helpful and made the…

The team were very helpful and made the process easier.

Thank you

9 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Helpful customer service

Customer service agents are always pleasant and patien. They listen carefully to queries and do their best to help you:)

7 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Very easy to apply and quick decision

Very easy to apply and quick decision. Offered a range of options with differing terms from fixed to variable rates and from 2 to 5 year deals.

2 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. We’re always here if you need us again.

Rated 5 out of 5 stars

Early stages of application

I’m in the early stages of application but so far so good. I’ve got no complaints.

1 April 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Clear, friendly, informative

The mortgage advisor explained everything really clearly and was very polite the whole time even with some embarrassing gaps in my knowledge. The online verification system is really intuitive and activates very quickly after the loan application, which in my case was the same day even though the application was made quite late on in the day. Really impressed with the level of service provided.

31 March 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Seamless and professional service

Seamless and professional service

It was very easy to work with the guys from Selina and we were pleasantly surprised to be able to kick off the process over a weekend, which saved a couple of days. To get this completed from start to finish in just over a week is impressive.

31 March 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fast, efficient and friendly service

The service received from my case manager Darcie was prompt,informative and very efficient throughout the whole process.

31 March 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Really great experience with these…

Really great experience with these guys. Really helpful staff. Our initial call by Chantelle was great she was really friendly and helpful. Also Paige later on in the process was really helpful.

25 March 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

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