Selhurst Ttimber & Builders Merchants Ltd Reviews 

10
TrustScore 2.5 out of 5

2.6

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Company details

Written by the company

With branches in Croydon and Orpington, Selhurst Timber is a leading supplier of high quality timber products and building materials. Our branches offer early opening times Mon - Fri  7.00 am - 17.00pm / Saturday  8.00am - 13.00.pm and reliable sameday and next day crane lift delivery services throughout London and the Kent Home Counties. We carry over 10'000 quality products in stock, and unbeatable prices that our competitors find hard to match. Contact your nearest branch for help and quotations. Orpington Branch 01689 762222 Croydon Branch 020 8683 4411


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2.6

Poor

TrustScore 2.5 out of 5

10 reviews

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2.6

All reviews

(10)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful customer service

Timber missing off order. Driver promised it would be followed up on and wasn't. Emailed them and they didn't respond. Called them to follow up and place additional order and as it was nearly end of day they told me would call me back, they didn't. Called back only to be told couldn't now meet the delivery that had been promised to me. When I complained was simply told "well I wasn't there so i don't know what was said and cant help you..."

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Dead wood at Croydon branch

Perhaps it was because it was Friday, but not a good experience. Had to work hard to get someone in the yard to help me, and having paid in the office to serve me. Lots of people about not doing anything, but wandered off in a bunch on spotting the customer.Don't appreciate having to chase staff for service. Only the price recommends them. Lots of training in good customer care needed in my view.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I would like to say a HUGE THANK YOU to…

I would like to say a HUGE THANK YOU to Arron and team for their service and professionalism.
I went in on a Saturday, 25 min before closing. Wanted to get timber to create my own fence for my garden.
Arron helped me calculate how much timber I needed and even helped me cut it to size. The team then helped me load my car and off I went with 5 min to spare until closing time. Timber excellent quality. Brilliant service through and through. Will definitely use again and will for sure recommend to others. Thank you again.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I have been a customer of Selhurst Timber for decades and during this time they have been very supportive. They always go above and beyond to meet my needs as a customer. They have supported the building of our Church extension in 2006, where the owner David and his partner contributed a great deal of resources for us to complete the building of the extension. To date we still receive the same support for our community food bank project. As I observed the progressive growth of the company which is a result of their respect, loyalty, punctuality and honesty to their customers. Their friendly and supportive staff go above and beyond with their reliability and willingness to
assist as soon as you enter their establishment. As a result I will continue to support this company and highly recommend them to everyone. Thank you for the years of service. Rev E S Henry of Mount Zion 7th Day COG UK International Conference HQ 333a Sydenham Road CR0 2EL Croydon.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Cheap and helpful

I was working in a new area and decided to use the local timber yard, Selhurst Timber. What a stroke of luck, they had everything i needed. The timber was of good quality, very reasonably priced and they delivered it the same day. What a great service.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Can’t fault these guys in Orpington

Can’t fault these guys in Orpington. Prices are good and very helpful staff on the phone. Delivery is great and drivers very helpful. Will always use from now on. Thanx for your help with all what you’ve supplied so far 👌👍👍👍

8 July 2021
Unprompted review
Rated 5 out of 5 stars

been using Selhurst timber for a number…

been using Selhurst timber for a number of years, but I’ve never really been to the shop as I get my materials delivered. However when Dave informed me there opening an new branch closer to my work it was convenient to pop in and collect my materials on the go.
Great set up with lots of stock and great friendly service.

Definitely recommend.
Michael MMANN lofts

28 April 2021
Unprompted review

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