I've used these guys for years now. They are by far the best DNA testing company out there. With DNA analysis being at the forefront of personalised medicine. This really isnt an area to neglect if yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed something yesterday contacted through email. Sarah Was wonderful took care of me extremely quickly.This morning Cassie the manager emailed me they are both Awesome Girls . I highly recommend... See more
Company replied
Selfdecode is an outstanding product that helps deliver precision medicine based on blood test results and genetic data. Adding the full genome and AI assistant has made this tool even better. I highl... See more
Company replied
Feedback for Cassie – Outstanding Discovery Call! I just wrapped up a fantastic discovery call with Cassie and wanted to pass along my compliments. She provided top-notch, highly knowledgeable su... See more
Company replied
Company details
About SelfDecode
Written by the company
Comprehensive -
Actionable -
Personalized -
Easy to Use -
Backed By Science
Contact info
United States
- support@selfdecode.com
- selfdecode.com
4.3
Excellent
821 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SelfDecode is an amazing resource.
1 April 2024
Unprompted review
Reply from SelfDecode
Thanks for your review, Susan!
I’ve been using SelfDecode for a while…
I’ve been using SelfDecode for a while now. The ability to dig deeper into my health and understand my body further with SelfDecode is amazing. Extremely informative and easy to understand. Such a wealth of information and features. Thank you!
7 April 2024
Unprompted review
Reply from SelfDecode
Hi Sam! Your feedback truly warms our hearts <3 It means the world to us to hear that SelfDecode has made such a positive impact on your health journey. Thank you for being part of the SelfDecode community!
Game changer
SelfDecode has been an absolute game-changer for me! The platform is user-friendly and provides actionable recommendations that are personalized to me. Their support team is also exceptional. I highly recommend SelfDecode to anyone seeking personalized health insights. It's truly life-changing!
3 April 2024
Unprompted review
Reply from SelfDecode
Thank you so much for your glowing review, Joyce! We're thrilled to hear that SelfDecode has made such a positive impact on your health journey. We're committed to providing a user-friendly platform with actionable recommendations tailored to each individual, and it's incredibly rewarding to hear that our efforts are making a difference.
Customer feedback
Amazing customer service, genuine willingness to assist
25 March 2024
Unprompted review
Reply from SelfDecode
Thank you for your review, Merla!
Self decode is amazing!
Self decode is an amazing and wonderful resource! I highly recommend having your whole genome sequenced and receiving all the benefits from this resource! My DNA is so accurate to my experience of my body! This app and service is very validating.
1 April 2024
Unprompted review
Reply from SelfDecode
Thank you so much for your heartfelt review, Kodan! We're thrilled to hear that SelfDecode has been such a positive and validating resource for you. We appreciate your recommendation and are here to support you on your health journey every step of the way!
Excellent service and updates
Excellent service, a real advantage is the constant updating of the dna insights with the latest research.
31 March 2024
Unprompted review
Reply from SelfDecode
Thanks so much for your review, Brian!
Amazing customer support + the whole package!
Amazing customer support! Self decode and the company's front man, Joe Cohen, do a great and transparent job, which really aims at the consumer's interest and updated information. In a global comparison, the website offers the highest quality and most comprehensive basis for getting to know yourself through your own DNA. Once you've joined Self Decode, it's up to you how much you can get from the service. The possibilities for learning are endless!
12 March 2024
Unprompted review
Reply from SelfDecode
Hi Tiina!! Thank you so much for taking the time to share your experience! Your kind words mean a lot to us. It's truly rewarding to hear that you've found our customer support to be amazing and that you appreciate our commitment to transparency and consumer interests. We strive to provide the best possible service and empower our users with valuable insights from their DNA. Your feedback motivates us to continue improving and delivering even more value. We're here to support you on your journey of self-discovery, and we're grateful to have you as part of the SelfDecode community. <3
Reply from SelfDecode
Thank you for your review! :)
99$ a year
Be SO careful: self renewing plans you never opted for, charging 99$ a year.
Was offered a refund at one point but never got it.
After this 1 star post above and trying to get the money back via Paypal multiple times, I did get it back! Nevertheless, horrible customer service...
--> changing it to 2 stars
27 January 2024
Unprompted review
Reply from SelfDecode
Hi there! We appreciate your feedback and apologize for any inconvenience you've experienced. At SelfDecode, we strive to provide transparent subscription services and ensure our customers have full control over their memberships. Our subscription plans are clearly outlined during the sign-up process, and we send reminder emails well in advance of any auto-renewal charges to allow ample time for cancellation. Additionally, users have the flexibility to set their subscriptions to non-renewal at any time, and they maintain access to the site for the remainder of their subscription period. I understand that you were offered a refund, but never received it. Of course, our team is more than happy to assist you, and ensure you receives any refunds you are entitled to. Please reach out to our customer support team at support@selfdecode.com so we can assist you.
An excellent resource for addressing chronic health issues
I've been using SelfDecode for years and found so much useful information there. Recently, due to an ongoing chronic health issue that wasn't being adequately addressed by my Drs, I decided to do a consult. Greg has given me insights into my declining health that my regular Drs have not even touched on! I am very pleased with, and highly recommend, SelfDecode to anyone wanting to improve their health.
28 February 2024
Unprompted review
Reply from SelfDecode
Thank you so much for sharing your experience with SelfDecode, Deb! We're thrilled to hear that you've found our platform valuable over the years and that our consult service with Greg has provided you with insights into your health that you weren't able to obtain elsewhere. It's always our goal to empower individuals like yourself with the information and support needed to take control of their health and well-being. We truly appreciate your recommendation and look forward to continuing to support you on your health journey.
this is personal
not this time but several years ago when I first heard of this company, I wanted to support it and invested my money not much but at the time I could not afford much just starting out a new practice....etc...I was told I would have a lifetime membership only to find out NOT THE CASE! I have to pay huge amount now to participate and once again cannot afford to use the product myself before promoting to others!!!!
22 October 2023
Unprompted review
Reply from SelfDecode
Hi there! We're so sorry to hear of your experience. We'd love if you'd consider reaching out to us at support@selfdecode.com so we can assist you.
Self Decode provides a playbook of your life
Self Decode provides a playbook of your life and gives you the knowledge how to live and what to look out for. I wished I had access to this 40 years ago.
22 February 2024
Unprompted review
Reply from SelfDecode
Thank you for sharing your feedback, Quentin! We're thrilled to hear that Self Decode has provided you with valuable insights into your health and wellness. It's empowering to gain a deeper understanding of your genetic makeup and how it influences various aspects of your life. While we can't turn back time, we're grateful to have the opportunity to assist you now in optimizing your health journey.
Just started using it
I like all the information available. I kind of get confused navigating all the different areas. But once I become fluent it will provide a lot of beneficial information, I can see.
17 February 2024
Unprompted review
Reply from SelfDecode
Thanks for your review, James! If you ever need help with anything on the site, please let us know at support@selfdecode.com
Extremely helpful information
The information on the site has answered so many questions about weird medical/physical issues I’ve dealt with, very informative for the scientifically curious.
10 February 2024
Unprompted review
Reply from SelfDecode
Hi Julie!! Thanks so much for taking the time to leave us a review. :)
Amazing experience
Amazing experience
The platform is unique and visually appealing
7 February 2024
Unprompted review
Reply from SelfDecode
Thanks so much for your review, Haitham!
Huge database of the latest DNA research analytics
The main advantage of the SelfDecode is their database of DNA research analytics. Other platforms do not have that much information about your DNA regarding health. For example for lactose intolerance 23andMe analyze only 1 mutations, when SelfDecode analyze 4 mutations. The main disadvantage is subscription plan that you have to pay $99 per year and they force you to buy 30-min consultation with doctor for $199, because without that you will not be able to get updates about new researches in human genome.
6 February 2024
Unprompted review
Reply from SelfDecode
Thank you for your feedback! We're glad you find value in our comprehensive DNA research analytics. We understand your concerns about our subscription plan and consultation option. We aim to provide transparent pricing while offering cutting-edge research updates and personalized insights. Your input is valuable as we strive to improve our services. If you have further questions or suggestions, please reach out. Thank you for choosing SelfDecode!
Great Product and Service
Great service, constantly updating their product offering with the latest science. Feels good knowing they don't share your data! Fantastic customer care as well. Highly recommend!!
1 February 2024
Unprompted review
Reply from SelfDecode
Thank you so much for your glowing review! It really makes our day. We remain committed to staying updated with the latest science, and we take pride in ensuring the privacy of your data. Providing excellent customer care is also a top priority for us, and we're very thankful for your recommendation. <3
If there's anything specific you ever need assistance with or if you have further feedback, feel free to reach out. Your satisfaction is our goal!
easy to use information
easy to use information, always updating,and information I can use
31 January 2024
Unprompted review
Reply from SelfDecode
Hi Vlad!! Thank you so much for your positive feedback! We're thrilled to hear that you find our information easy to use and appreciate the regular updates. Providing valuable and accessible information is our priority, and we're delighted that it's proving beneficial for you. :)
I trust this website and the people behind it
I trust this website and the people behind it even though sometimes I can see the features are still in beta. It's being updated constantly and providing new insights. I think it's absolutely the best tool for someone looking to enhance their health and well being through genetic education.
23 January 2024
Unprompted review
Reply from SelfDecode
Thank you for sharing your trust in our website and the team behind it. We appreciate your understanding, even during the beta phase of some features. Our commitment to continuous updates and providing new insights is aimed at offering the best tools for enhancing health and well-being through genetic education. Your support is invaluable, and we're thrilled to have you on this journey with us!
Fantastic Way To Manage Your Lab Data!
I use SelfDecode mostly to track my lab data.
It offers a way to do that that is unsurpassed.
It is easy to enter data, it has a great way to track data, and offers descriptions of the lab data.
13 January 2024
Unprompted review
Reply from SelfDecode
Thank you so much for your positive review! We're really glad you find SelfDecode easy to use for tracking lab data with detailed descriptions. Providing detailed descriptions of lab data is one of our priorities to ensure a comprehensive understanding. Wishing you continued success in tracking and optimizing your health!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.