Selfawear Reviews 170

Unfortunately I have to join the long list of people who have complained about the quality and shipping with this company. Weeks of delay from a company that is based about an hour from my residence, only to find that the items were child sized. Yes - I did check the measurement guide before buying. I’m usually a small women’s and bought a large (just to be safe). Shirt doesn’t fit my 14 year old niece. Requested return and refund to be taxed a $10 fee from the return price. Buyer Beware!

Sizing is on the smaller side & when I contacted them to discuss exchange for bigger size no reply 😏

I love my teeshirts...the lovely words and awsome colors make others smile too..there a lovely cotton and wash well...I have 9 of them 😊 and just put another order in yesterday ... you won't regret buying these... thank you to the team that keep on touch with inspirational emails 👍

You could tell they were absolutely slammed before Christmas. Took longer than planned and communication lagged, but the end product was worth it. I’d give them another go in the new year.

Terrible service. Ordered on 22nd December and got a notification that it would be delivered in 7-10 days. Emailed in the new year and got a generated response they would reply in 5 business days. Never got a response! I finally received my order on the 20th Jan. Also sizing is pathetic! I ordered 2 sizes up by the measurements online and should have ordered 3 sizes up!

I ordered a grounding mat and grounding sheet on the 15th of December and they still haven’t arrived. The only thing I’ve heard from them is a generic email on the 23rd stating “ We use a print-on-demand approach (each piece is lovingly custom-made once ordered), things can take a little extra time - especially since we’ve been so lucky to see such strong support lately.” the things I ordered never required them to “print” anything. I’ve reach out a few times and heard nothing back. They’re all about “kindness” but competence is also needed.

I ordered a Christmas shirt 4th December. By 18th December the shirt hadn't even been printed yet. I emailed requesting for a refund and the order to be cancelled, and it took 2 weeks to recieve a response. I am now chasing them again three weeks after confirming I wanted a refund. Extremely poor level of customer service, its really disappointing considering the ethos that they claim to practice by. Sustainability, ethical and kindness are great practices, but you actually have to provide a service and respond to issues to demonstrate this.

I am not happy with the unresponsive customer service . I received my order on 4 December 2025 and in that order was a Tshirt I ordered for my daughter for Christmas. Whilst the quality was great unfortunately it didn't fit her. I went online but couldn't process the exchange as the Portal wasn't working. I emailed customer service & they responded very quickly. I was reassured that they were working through current delays however I would be able to proceed with the exchange once the Portal was up & running. Now that the portal is working I went to process my exchange and I've been locked out due to the 30-day window expiring. I've sent emails to customer service on 8th & 12th of January and haven't received a reply.

Loved the design, loved the price, loved the promised collection date. DID NOT LOVE THE ACTUAL DATE READY. Looks good haven’t worn it yet

I ordered a tshirt on 30th November. I contacted them on 15th Dec to be told it was in production. Received tracking on 22nd Dec saying it would arrive 7th jan - arrived 8th jan. Almost 6 weeks to receive an Australian made and shipped tshirt within Australia - Less than impressed! Have contacted them for a refund but zero response. I will take this further as it’s totally unacceptable.

Like other reviews, customer service is appalling and delivery time exorbitant. Waited weeks and weeks for my order only to receive an email asking for tolerance and understanding. After such a long wait, I expected to receive what I ordered but sadly one of the TShirts was not what I had ordered at all. I Have attempted to contact the company three times, (even reaching out to the CoFounder who emailed apologising for the long delivery delays) but no one has replied.

I also see very similar shirts available at Temu, Amazon and Shien and I’ve ordered BeKind shirts from them before and at least had reasonable delivery times and received the product I ordered.

I Will be buying elsewhere from now on and warning others to stay away from this company. Such a disappointment for what I thought would be a great chance to support Aussie made. Not again.

Ordered early December only to learn of significant delays immediately before Christmas, despite the company admitting to being aware of these delays in November. I requested a refund and my request was outright ignored. Instead I was treated to ongoing word salads that masked poor management.

Not going to pretend it was perfect. it wasn’t. There were delays and emails weren’t answered quickly. But the product arrived, looks great, and feels well made.I understand they were swamped and I’d give them another go when it’s quieter.

** EDIT ** Selfawear have responded very quickly to my feedback and have refunded my money and advised me that the t-shirt does not need to be returned. This was a very kind gesture and unexpected. While my first experience with them was not a good one , I'm impressed with their recovery action. **** I placed an order for a Christmas t-shirt on 17th November 2025 . From what was on the website regarding orders and dispatch I expected to receive the t-shirt before Christmas. On 25th November 2025 I received an email advising that my order was "queued up for production and dispatch".I had not received my order by 10th December 25, so I attempted to contact the company and request a refund and cancellation of my order. I received an automated response that I would be replied to the next working day. I received my t-shirt on 28th December 2025 and I received an email responding to my request for a refund on 5th January 2026, thanking me for my patience and understanding(?). No apology , no acknowledgement of my request for a refund. The t-shirt is great quality and I will use it next Christmas but the customer service was terrible.

Like MOST of the recent reviews. I placed an order mid December and am yet to receive my order or a personal response to my numerous and varied contact attempts. This is my first time ordering from this small Australian business and will be the last. As a full time carer for my mother who has Dementia this experience has done nothing more than add unnecessary stress to my already stressful life. Most of my order was Christmas gifts which I had to find an affordable way to replace at the last minute. This alone has really made my already fragile financial situation worse. Communication or lack of it I should say has been horrendous. The explanation posted on their various platforms on the 20th of December seriously needs to be updated with some kind of status of where they are up to with everyone's orders. Disappointed & frustrated is an understatement and I'm over reading their copy 'n' paste responses. They should practice what they represent and become more 'SELF AWARE'. If NO stars was an option, I like many others would have preferred it.

Decent products, terrible customer support responsiveness. My friends and I put in an order for before Christmas. Unfortunately (and somewhat hilariously) the "Ibis you a merry christmas" shirt has a printing error that makes it "Ibs you a merry christmas" which basically makes the shirt unusable aside from prank purposes. I've been trying to get in touch with them via the support address for weeks now (with some leeway for the end of year holidays) but I now give up. Don't buy from here if you want the ability to get in touch with them for support for items.

Edit: I am disappointed to add to this review that while the company reached out publicly for information about the order (which I provided via trustpilot), I have no further follow up nor response to my many emails to the support email address so please do not be taken in by the public response to this review.

If I could leave a review with zero stars I would.

The Christmas shirts I ordered as presents for Christmas arrived on 9 January. Leading up to Christmas I sent four emails to them querying where they were. By the third email and no response I asked for a refund. They responded after the fourth email and apologised and asked if I would prefer store credit. I reiterated again that I wanted an immediate refund as I had no use for Christmas shirts in January. They didn’t respond, didn’t refund me and then sent me the shirts. Buyer beware!

EDIT: I wanted to update reviewers to advise I have received a response email and apology from one of the owners. They also provided me with a refund. Sad that it worked out that way but hopefully they learn and can turn things around before it is too late. I really do prefer to support local businesses where possible.

Took just over a month from order date (1 Dec 25) to receive 1 T-shirt ( 9 Jan 26) inquiry emails very poor.
I live in Melbourne, business is supposed to be in Brisbane??
Saw same product advertised on Shein for $9 began to wonder are they ordering from China cheaply, then charging 3x more for same product, plus postage.
( hence so long in delivery)

It did take longer than I expected and replies weren’t super quick, especially in December. I emailed a few times. the shirt arrived and I really like it. Nice fabric, good fit, and the print feels solid. I wouldn’t write them off at all and just wouldn’t order last minute again.

I ordered in November - it is now mid Jan and nothing has arrived. They don't respond to requests for refunds or ETA of products. They have a big notice on thier web site that says they are overwhelmed and won't respond yet they are still doing reduced price promos