The sauna is exactly as I expected. I had to get a very small one because of space limitations, but it does the trick. Customer service has been top-notch. They’ve answered my questions and solved a c... See more
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The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... See more
Company replied
Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gor... See more
Company replied
Sent wrong sauna, included an erroneous box of rocks, no heater control, parts missing, no speaker, no free bucket, ladle or hygrometer, even had a door that wasn't shown on website for any model. No... See more
Company replied
Company details
Written by the company
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Contact info
312 West 2nd St. #3439, 82601, Casper, United States
- +1 (866) 698-6690
- sales@selectsaunas.com
- selectsaunas.com
4.4
Excellent
235 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Disappointed
First, the estimated shipping was not accurate and it was difficult to line up install time with people. However the major issues were the following: 1. the door was warped and therefore, would not close and stay closed against the magnetic strip. 2. The electrical components were complicated and difficult. Yes, you need an Electrician but expect that person to stay for hours. The power unit needs to be in a weather proof box. which none was supplied. The 120V for sauna lights needs to be next to the 220v for the heating unit and the control unit needs to be in a third location. Also, I ordered a second strand of sauna lights and there is no option to install that anywhere.
The barrel itself was fairly easy, the last pieces needed a table saw as the options they send didn't make the cut, literally. Overall, if you are installing yourself I would not recommend this sauna.
13 December 2024
Reply from Select Saunas
Hi Jill,
Thank you for sharing your feedback. We’re sorry to hear you’ve had challenges with your sauna. We do want to ensure you're happy with your purchase.
We’ve been in touch with the manufacturer regarding the concerns you've raised and will be reaching out to you directly to help resolve this. The sauna you purchased is actually one of our most popular models, and most customers have had a very positive experience with it, so we’re confident we can work with you to make things right.
We truly appreciate your patience and the opportunity to address these issues!
Alex
Utterly unprofessional
Utterly unprofessional. They can't keep delivery dates or even reach out to communicate postponing it twice. Just get your sauna from somewhere else.
Edit: Yes, let's clarify Alex's response. I ordered the barrel sauna on December 1. Here is the information from the original email:
Almost Heaven Barrel Saunas – 1-2 weeks.
Almost Heaven Cabin Saunas – 3-6 weeks.
Almost Heaven Indoor Traditional Saunas (MTO) – 1-2 weeks.
Dundalk Leisurecraft Saunas (MTO) – 2-8 weeks.
After 10 days, I asked via email if I had gotten any shipping information. After that, Alex wrote that the delivery would be the 26th of December. Again, everyone can built their own opinion, but I have to admit: Alex is accelerating in excuses and not taking any accountability. You are a small business? So what? Care better for your customers and be transparent about delivery and delays.
28 December 2024
Unprompted review
Reply from Select Saunas
Hi Ilhan,
We regret that your experience did not meet your expectations. However, we feel it is necessary to provide clarity on the situation.
Your order was placed during the busiest time of the year, and the estimated ship date provided was December 26th. Today is December 30th, just a few days beyond the estimate.
As a small business, we ship directly from our manufacturers and do not operate a warehouse. We're unfortunately not in control when it comes to delays like this, but we do understand that it's disappointing. We also strive to maintain communication on issues like this, but we were on a brief holiday break, which limited our response time.
We take all feedback seriously and are committed to delivering the best service possible while balancing the realities of being a small, dedicated team.
Alex
Give and take
Pros: Price match and free shipping in the US whereas competitors charge $1,000+.
Cons: I bought something that was “in stock.”
It ended up being on back order for 6 weeks. I had to reach out to them to figure this out. They then sent me a few links to their T&C’s from their site with zero accountability as to above broken workflow.
13 December 2024
Reply from Select Saunas
Hi Nick,
We take customer feedback seriously, but we also feel that your review leaves out key facts that are important for a fair understanding of the situation.
When your order was placed, the sauna was listed as in stock based on the manufacturer’s inventory. We were not immediately informed of a backorder. Once we became aware of the delay, we notified you immediately, which was a few days after your order. From that point on, we communicated as best as we could and ensured the sauna shipped within the timeframe we communicated.
As a small business, we do not manage stock or shipping directly. We rely on our supplier’s information and timelines. While this occasionally results in unforeseen delays, we addressed your concerns as quickly as possible.
Regarding your request to hold the shipment, it’s important to clarify that we were only informed of your travel plans after the sauna was already en route. At that stage, coordinating storage required additional fees, as outlined in our policies. While we understand this was inconvenient, managing storage or rerouting shipments incurs costs that we cannot cover without prior arrangements. Had we been informed of your travel plans earlier, we could have worked with you to prevent this situation.
While we regret the inconvenience you experienced, I do believe we handled this as best as we could.
Alex
6kw heater in a 4-person barrel is…
6kw heater in a 4-person barrel is maxing temperature to 140 degrees. Aside from this, a great experience.
12 December 2024
Reply from Select Saunas
Hi Jeffrey,
Thanks for your review!
I believe we've been in touch regarding your heating issue, but if you need any further help, please don't hesitate to reach out again.
Alex
Easy ordering and quick response on…
Easy ordering and quick response on shipping issue.
25 November 2024
Reply from Select Saunas
Hi J,
Thanks for your great review!
If you need anything else in the future, you know where to find us!
Alex
Reply from Select Saunas
Hi Joseph,
Thanks so much for your kind review!
Alex
Great Vendor
Alex from select saunas is great and has been with me through the purchase and the subsequent hiccups that have arisen with some component problems on arrival. He also worked with me to make me feel comfortable I was not only getting a fair but an excellent price.
25 November 2024
Reply from Select Saunas
Hi Ben,
We appreciate the review, it means a lot to us!
I’m confident your sauna will be a great addition for years ahead, and if you ever need any further assistance, please don't hesitate to reach out.
Alex
The order seemed seemless at first but…
The order seemed seemless at first but then I get a call for delivery and I told them that I need it delivered before an early date it November and they said it was cutting it close, so I told them I was back on the 22nd and lets arrange delivery then. A few days after the 22nd I called wondering where my product was and they still did not ship it or even arrange a shipment. Here we are on December 5 and still no product.
21 November 2024
Reply from Select Saunas
Hi Justin,
Thank you for your feedback. We always aim to provide the best possible service, and it's disappointing to hear that your experience has been subpar.
When we discussed your delivery, we explained that ensuring arrival before November 8th was not something we could guarantee due to freight timelines. To avoid hefty holding fees from the freight company, we advised holding the sauna at the warehouse until closer to your return date, November 22nd. This was agreed upon, and your sauna shipped out before this on November 21st.
Once an order leaves the warehouse, delivery times are managed entirely by the freight company. While most deliveries are completed quickly, delays can sometimes occur due to factors outside of anyone’s control, such as routing schedules or capacity. We provided tracking information immediately on the 21st, and I believe your sauna has now arrived.
We truly believe we went above and beyond to provide you with the best service possible. By keeping you informed, coordinating shipment times around your schedule, and making every effort to ensure your sauna arrived safely. It’s unfortunate that freight delays impacted your experience, but we hope you understand this was beyond our control.
Thank you for giving us the opportunity to clarify, and we remain committed to assisting you further if needed.
Alex
It was delivered at the bottom of my…
It was delivered at the bottom of my driveway 100 yards from my house and I have no way of moving it
15 November 2024
Reply from Select Saunas
Hi RD,
Thank you for sharing your feedback. I understand that it's frustrating to deal with a delivery left so far from your home. Unfortunately, the freight company manages the final placement, and while we do everything in our power to ensure a seamless delivery, there are occasional lapses beyond our control.
It’s disheartening to us when situations like this occur, as they affect not only your experience but also our reputation. While we are very selective with the carriers we use, this matter pertains to the freight company’s delivery practices rather than the service we’ve provided, and the unfortunate truth is that their service can be subpar on very rare occasions.
If there’s anything we can do to assist you with anything else, please don’t hesitate to reach out.
Alex
Working with Select Saunas was great
Working with Select Saunas was great. The sauna arrived two days earlier than estimated, and the kit went together well. We got a good price and some nice extras. We contacted the company a couple of times and always received a quick response with all the info needed. I would highly recommend the company.
5 November 2024
Reply from Select Saunas
Hi VW,
We’re so glad to hear you had a great experience with us, and we truly appreciate the recommendation. Wishing you many relaxing moments in your new sauna!
Alex
Great sauna
Great sauna. Delivered super quick. Still waiting on ladle bucket and thermostat
23 October 2024
Reply from Select Saunas
Hi Branden,
Thanks for your review! We appreciate your patience as we work to get your bucket, ladle & thermo-hygrometer set to you. These items are on a brief backorder but are expected to arrive to the warehouse soon. We’ll ensure they’re shipped to you as quickly as possible.
Alex
Harvia M3
Prompt, courteous and friendly customer service. Great prices on quality products.
Alex has answered all presales questions quickly allowing me to make my purchase with confidence.
15 October 2024
Reply from Select Saunas
Hi Bob,
Glad to be of assistance! Let us know if there's anything else we can do for you. We're always happy to help.
Alex
Very easy process paying through Trumed…
Very easy process paying through Trumed from my HSA account. Took 12 days to arrive after ordering but it came across the country so no complaints. The sauna is awesome. It was crazy easy to put together but you do need a second person to hold while you connect the walls together. I love it and my only complaint is I didn’t get one sooner
24 September 2024
Reply from Select Saunas
Hi Wesley,
We appreciate your feedback and are pleased to hear you're loving the sauna. Wishing you many more years of sauna bathing!
Alex
Received my sauna with 2 weeks of…
Received my sauna with 2 weeks of ordering. It was very simple to put together, and communication with the company was promptly responded to.
23 September 2024
Reply from Select Saunas
Hi Henry,
Glad to hear the sauna arrived quickly and was easy to assemble. We're here if you need anything else!
Alex
What I did like vs. dislike
What I did like, was the customer service the delivery and the ease of install pretty quickly. One thing if I may say the product I wish It Had a little bit more information as far as specifications. I guess the infrared sauna doesn’t quite get to the temperature I’d like it to be as I do with traditional saunas. Beautiful product just wish it got a little hotter.
12 September 2024
Reply from Select Saunas
Hi Garrett, thank you for sharing your experience. Glad to hear the delivery went smoothly and you were happy with our support. I'll consult with Sunray to see what we can do to get your specific model to a higher temp, and will reach back out to you if they have any good tips!
Christoffer
Great experience
I'm pleasantly surprised how smooth my sauna purchase went. The estimated arrival date shown at the time of purchase was accurate, the sauna arrived in one piece (nothing broken), and the communication from SelectSaunas before & after receiving the sauna was appreciated.
I was convinced something would go wrong simply because big online purchases with semi difficult shipping logistics typically do. But honestly, it went perfectly. No complaints and would happily purchase from them again.
24 July 2024
Unprompted review
Reply from Select Saunas
Hi Dylan,
Thank you so much for sharing your experience! We're glad to hear everything went smoothly, from delivery to setup. We appreciate your trust in us and would be happy to assist you again.
Alex
Meeting all expectations
So far things have went perfectly. Product was shipped and delivered quickly. Everything was there along with extra parts. Instructions were pretty good and was able to assemble and get everything put together in a little longer than a day. Product is exactly as described.
6 September 2024
Reply from Select Saunas
Thanks for leaving a kind review, Ryan!
Chris
Reply from Select Saunas
Hi Peter,
Thanks for the review! As we discussed, we’re just waiting on the next step. Feel free to reach out if you have any questions regarding this.
Alex
Happy with the Saunum
Overdue replacement on our old sauna heater. Awesome service team guided me toward the Saunum Air7 and we could not be any happier. Decided to splurge and really happy we did. If you’ve got the cash the Saunum heaters are well worth their money
19 September 2023
Reply from Select Saunas
Hi Helen,
Thanks for the review! Saunum heaters are definitely one of the best you can buy, and we’re thrilled to hear you’re loving it. 😊
Alex
I love it
I love it!
Very easy to set up, it snaps together and the pieces are light. Just used once so far but very happy with the purchase. Heats up, I like the music listening feature and lights more than I thought I would, we play meditation type music and just keep our phone outside. Impressed.
16 September 2024
Reply from Select Saunas
Hi Parker, thank you for leaving a kind review for us and sharing your experience. We appreciate it! Music and lights are welcome additions for sure! :)
Chris
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