SEH BAC Reviews 2,407

Stuart the salesman very knowledgeable and helpful when choosing. The surveyor also great. The fitters were very respectful of our property and very clean and tidy. Dealing with the office was a treat the people couldn't have been more caring and helpful. A big thank you to you all.

We love that Ged sold us our windows about 25 years ago and they are still going strong. He also helped us choose a front door 12 years ago and has just helped us again with a new door (nothing wrong with the old one).

The work was carried out by two fitters who work well and all done in a day. Very good workers.

My wife and I have just had our house fitted with weather-boarding all round the upper part of our property and can honestly say we are absolutely delighted with the service provided by your company.
From the initially enquiry at your Colchester showroom where friendly and efficient staff advised us on colours making it easy for us to make a choice 9OLive Grey). Through the ordering, surveying and financial sections which were swift and seamless. To the actual installation with swift and efficient scaffolding provided by Colchester Scaffolding followed by your Roofline team of Paul and Lee. Who travelled from Kent each day and worked tirelessly and efficiently on a daily basis to complete the job to a highly professional standard. They even explained what they were doing and why at each stage of the installation. Therefore we would not hesitate in recommend SEH BAC to anyone looking for quality products and outstanding efficiency

Martin was amazing.
He gave me lots of options and was very patient when I changed what I wanted.
The whole process was easy, friendly and unrushed.

Friendly and knowledgeable staff,Items on display in showroom this is better than just looking through a brochure get to feel the real merchandise

I was really happy with the results of the job, would recommend them to everyone I know. Thank you very much

Everyone in the company from start to finish of having new windows fitted have been very friendly, helpful and efficient. The two fitters John & Paul have been exceptional it all looks fantastic. Many thanks to all at SEH Ipswich

As you will see from the reply from SEHBAC they have again twisted the facts to avoid honouring their obligations under the 20 year guarantee and conveniently avoided the facts
THE ENGINEER STATED THAT BECAUSE SEHBAC HAD INSTALLED THE GUTTERING WRONGLY IF HAD DAMAGED THE BRICKWORK OVER A FIVE YEAR PERIOD - THAT IS NOT MY FAULT
I did raise a complaint with the glazing federation but never heard anything back somewhat surprised to hear they found in favour of SEHBAC without even speaking to me?????

NOT WORTH THE PAPER IT IS WRITTEN ON
This is quite a long review but it might save you a lot on money by NOT using this company….
As a retired couple we decided to have a large conservatory extension added to our house at a cost of around £55000
We were comforted by the fact that we received a 10 year guarantee with the extension
Early this year (5 years on from the build) we noticed some discolouration crumbling in the brickwork. We contacted SEHBAC who sent out an engineer who examined the problem and said the guttering had been incorrectly fitted and was causing leakage which was detrimentally eroding the brickwork, he promised that the guttering would be completed and the brickwork replaced under guarantee.
We were relieved by this and indeed the gutter was replaced , I was a bit annoyed that the fitter removed some leaf debris and dumped them under a shrub in the garden, I dropped a note and a photo to the company bringing this to their attention.
After waiting some weeks for a date to be agreed for the brickwork to be fixed I contacted the company who responded by saying that because some leaves had build up in the gutter the leak was my fault and they flatly refused to remedy the brickwork as the leakage was all my fault as I should clean the gutters more often. Please note the trained engineer never mentioned any problem with leaf build up when he visited ( because there was none!!) but SEHBAC would not budge.
I even wrote to the Managing Director, Peter Wheeler , who just reiterated the same line.
So much for a 10 year guarantee, so much for the expert analysis from SEHBAC’s own qualified engineer, they are clearly just wriggling out of their responsibilities.
As I sit writing this review I have a builder outside replacing the faulty brickwork at considerable cost to me.
Please take care if you consider dealing with this company who have taken advantage of us as they think we have no way of hitting back and they know it would cost a fortune for a retired couple to take on a big corporate company.
I note that SEHBAC tend to respond to feedback on this site and I wait with interest to see how they can spin this sorry experience to their advantage.

After a prompt visit this morning, our new front door was fitted without delay by Gav H. Everything went smoothly and the site was left clean and tidy, Very happy with the service from SEHBAC. Thank you.

I live abroad and so it was great to be able to trust that work would be carried out to a high standard.
Tommy and Paul did a great job. All thr neighbours are contacting us to say how great the windows look.

Stacey in the office also kept me updated on order and work schedule.

Really happy to recommend this company

Cathy

Rang me and my wife everyday for a payment especially has we tried to pay the fitter on the same day

We have dealt with SEH many years and have always been very pleased with their products.

Since my first meeting with David Jacob’s in the showroom, everything has gone according to schedule, responses to questions received quickly and comprehensively.

Surveyor David Pratt came when expected, very experienced and was able to give us plenty of confidence in the process and timescale.

The two windows (one on the 2nd floor of a 3 storey, one in the ground floor kitchen) fitted by John and Paul. Arrived soon after 8am and left around 6pm working solidly throughout the day. Did a first class job, tidied up after themselves and were polite and courteous.

Everyone we had corresponded with at SEH (including Kim and Stacey) were excellent and had a great customer manner.

Many thanks to all.

Bad communications, bad commitment, don't care about customer request / demand, don't care about customer complain.

I have already filled in one of these questionnaires .. & received a reply thanking me for my 5 Star Review.
But somehow .. I was listed as a Lakeside Customer .. instead of Chelmsford!
My Windows were fitted on Tuesday the 20th May & I am extremely pleased with them. As I said before ..
Consultant/ Surveyor/ Fitter/ .. all brilliant .. & I would definitely recommend SEHBAC to everyone.

Excellent showroom at Chelmsford, helpful staff,
further processes now happening.

Very straight forward to get exactly what I wanted and fitting done without difficulties

Visit to your excellent Chelmsford showroom..
Time spent with us during our showroom visit.
Visit to our home to discuss and verify our requirements followed by a quote which we accepted.

Had all of our windows and external doors replaced, the quality and the service were both absolutely outstanding!! Special mention to the fitters Gav Tipple and Gav Hounson who did a fantastic job of installing them all!!