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Segpay Reviews 1,764

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TrustScore 3 out of 5

3.2

Payment Service
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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the fast response times and efficient resolution of issues by the support team. Many people appreciate the quick and professional assistance received, often noting that their concerns were addressed promptly and effectively. However, some customers were dissatisfied with payment and refund processes, reporting issues with unexpected charges, double charges, or difficulties in obtaining refunds. A few other people also felt that customer service was unhelpful or unresponsive in certain situations, leading to frustration regarding unresolved problems.

What people talk about most

Response time

Consumers generally find response times to be positive, with many praising the quick and efficient service.... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the fast, efficient, and... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the quick responses,... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report billing discrepancies,... See more

Refund

Customers had negative experiences with refunds. Many reviewers report issues such as being double-billed,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel because their was vaguely any new scenes with new MILF’s I can tell when the website rereleases scenes from 15-20 years ago because I was watching them around that time.

Rated 4 out of 5 stars

There was a fast response time. However, I would have preferred my pending payment canceled before my funds were withdrawn my credit union account.

Rated 4 out of 5 stars

I wanted to cancel a subscription but was disappointed to find that it wasn’t listed on the self-service website despite several attempts over a number of weeks. Consequently, I contacted Segpay custo... See more

Rated 5 out of 5 stars

I needed to cancel my membership to a site. There was a problem, the membership was paid with PayPal, which isn't one of the ways you can search for your membership in SegPay. I chatted with support,... See more

Company details

  1. Payment Service

Written by the company

Segpay is a global leader in online payment processing. Since 2005, Segpay has offered e-commerce merchants a state-of-the-art billing platform that provides real time payment processing around the globe. Segpay helps protect online merchants with its proprietary fraud mitigation system and provides unmatched customer support. Segpay is a level 1 PCI compliant service provider and is registered with Visa as an Internet Payment Service Provider and MasterCard as a Payment Facilitator. Segpay is compliant with EU Payment Services Directive and is licensed with UK FCA as an Authorized Payment Institution, firm reference number 584599. Segpay is one of the first IPSPs to earn this important authorization required by European Law. At Segpay, the client always comes first. Segpay service is always a click, call or chat away.

Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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Rated 3 out of 5 stars

Unauthorised Transaction

Complained about unauthorised transaction - this transaction was cancelled but no refund given - I am still no wiser why this amount was taken for a website I did not sign up for - at the end of the day £28 has been taken from my acct against my wishes

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Being scammed to steal my money

I currently have a bank statement being charged against me that has Segpay in the name

I go through the site to try to cancel the subscription and I'm constantly being told that there is no history of this purchase.

So either the AI Chatbot is broken or I am currently being scammed.

I provided the website, my username the transaction ID everything that the site asked for and then they just reply back very quickly meaning that it's automated that they can't find my history so what? Am I gonna be charged by this forever? Do I need to cancel my credit card because of this incompetence? This is unacceptable. I will not be using this service

9 February 2026
Unprompted review

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