Sefam Medical Ltd logo
Visit website

Sefam Medical Ltd Reviews 

8
•
TrustScore 4 out of 5

4.2

Medical Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Medical Equipment Supplier

Written by the company

Sefam Medical Ltd is a UK-based supplier of CPAP equipment and accessories for the treatment of obstructive sleep apnoea. We provide a range of masks, devices and consumables for patients who have been prescribed CPAP therapy, with a focus on making ongoing treatment as simple and accessible as possible. Our online store (sefam.co.uk) is designed for private patients in the UK, offering straightforward ordering, clear pricing, and reliable delivery. As part of Sefam Group, a global manufacturer of CPAP devices, we combine product expertise with a direct-to-patient approach, ensuring customers receive genuine products and trusted support. We are committed to providing a professional, efficient service and helping patients maintain effective long-term therapy.

Contact info

4.2

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8)

8 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Made enquiry..answered soonest....gave…5 star

Made enquiry..answered soonest....gave me a link which took me straight to part I wanted....placed order and was with me in 36hrs. Can't ask for much more. Excellent service.

30 July 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Thank you for such a lovely, detailed review! It's great to hear the whole thing ran smoothly — quick answer to your enquiry, straight to the right part, and with you inside 36 hours. That's exactly how it should work, and we're really pleased it did. Thanks for taking the time to write it up.

Rated 5 out of 5 stars

Perfect

Perfect, excellent quality, reasonably priced. fast delivery

18 July 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Really kind of you to say — thank you! Glad the quality, price and delivery all landed well. We're here whenever you need us.

Rated 5 out of 5 stars

Excellent

Brilliant product, delivery very fast A1 service 👏

6 July 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Thank you for the kind words! Glad to hear the product is working well for you and that it arrived promptly. Much appreciated, and we're here if you need anything.

Rated 5 out of 5 stars

Always extremely helpful if ever I need…

Always extremely helpful if ever I need to get in touch. Super quick delivery on items too. Couldn’t be better.

24 June 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Thank you so much for the wonderful review, Andrew! We're delighted to hear our team has always been on hand when you've needed us, and that your deliveries have arrived nice and quickly. Feedback like this really means a lot to everyone here at Sefam. We look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

First time using the company

First time using the company, very happy with the service.

28 May 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Thank you for taking the time to leave a review! We're delighted to hear your first order with us went smoothly and that you're happy with the service. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Good

The masks are reliable and delivery is in time.

28 May 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Thank you for the great review! We're really pleased to hear the masks have been reliable for you and that your deliveries have arrived on time. That's exactly what we aim for, and we look forward to helping you again in the future.

Rated 4 out of 5 stars

Fast delivery

Fast delivery, correct products well packed.

27 April 2026
Sefam Medical Ltd logo

Reply from Sefam Medical Ltd

Hi Guy,

Thank you for your feedback. We’re pleased to hear your order arrived quickly, correctly packed, and complete.

We’re concerned by your comment regarding the CPAP mask inserts being at the end of the manufacturer’s shelf life. We don’t currently have any records showing out-of-date stock, so we’d like to investigate this further. Please could you email customerserviceuk@sefam-medical.com an image of the packaging please so we can investigate ASAP?

Thank you
Sefam Medical Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look