Overall, my experience with Seel was very positive! My negative was that I wasn’t offered a refund on my first contact regarding an item that hadn’t arrived after almost 2 months. Instead I was told t... See more
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Review summary
Created with AI, based on recent reviews
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The package never got to me. I had trouble with a certain merchant, who used a delivery service I'd never heard of. I believe this might be because I'm in America and the merchant and quite probably t... See more
This was the easiest transaction ever ! Im so glad this makeup came with this because while I loved some of it I hated others. Honestly I’ve told all my friends about how easygoing this was. Im always... See more
Pretty good experience. Had to get a notary for a stolen package so it took longer than normal but overall the refund wqs in my favor. Definitely worth the extra to get the shipping insurance. Esp... See more
Company details
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
10K reviews
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Great experience all the way around
Great experience all the way around. The process was very quick and easy to navigate from start to finish. My daughter's dress didn't even show as shipped and we paid for expedited shipping. All tracking said, Offline. The online company wasn't any help but Seel sure was! We received the refund within an hour! I'm so thankful for Seel!
23 October 2026
My package was lost by USPS
My package was lost by USPS, and i got a very quick refund from Seel!
26 October 2026
I had to reorder my sunglasses because…
I had to reorder my sunglasses because they were not received. The return/ replacement policy is very helpful. It can be easily requested.
16 October 2026
What makes the seel experience great is…
What makes the seel experience great is that when the vendor did not honor what I told them she gave me the confidence to keep ordering from a website a lot of times it takes one bad deal to stop the whole process of dealing with a app. It is definitely worth it having to seel protection. Thank you again!
26 October 2026
Fast Service
My experience with the seller and the site i purchased it from wasn’t good, but seel came in and save the day. They really made a bad experience much better. I appreciate the help!!
26 October 2026
Very easy and not stressful
23 October 2026
It went well I get my refund and other another and it's been delivered already
I get my refund
22 October 2026
speedy and secure service
26 October 2026
Easy Online return
Your online return program was easier than I thought. I had a few technical issues with my camera, but finally was able to attach my photos. The refund was seamless. Thank you.
26 October 2026
Excellent customer service!
23 October 2026
They were sympathetic
They were sympathetic about my situation and assured me they would handle everything necessary to solve my problem. They sent my refund quickly and with no hesitation They communicated with me constantly to alert me when my refund would arrive in my account. .
22 October 2026
I asked for my refund...and I received…
I asked for my refund...and I received it thanks
17 October 2026
Very helpful and fast
23 October 2026
Quick response
23 October 2026
Great Service Thanks 😊
Thank you for responding so, quickly, FedUP lost my package, thanks to Seel they refunded my money within a couple of days. 😊😊
23 October 2026
My package was delivered to the wrong …
My package was delivered to the wrong house in a different neighborhood. I was able to get a refund in an hour.
25 October 2026
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