I got a reasonable solution. My key feedback is it would be more assuring to have someone respond to me when I reported the claim. As a long standing GILT customer and a purchase over $300, I would fe... See more
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Review summary
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I had to process a refund and whilst It took some time where I had to repeatedly provide the same information several times. It did get resolved eventually. The staff were professional and supportiv... See more
Im glad I bought insurance on my International purchase. It took two weeks to get it resolved but Im happy with the end result. Highly recommended and I would purchase from Seel again.
It was indeed as stated, worry free! I actually had packages stolen and went thru too much with vendors trying to explain and send proof or have them do a piss poor investigation and deny me a solu... See more
Company details
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
5K reviews
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30 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Seel is a Scam!
I paid for protection and a $43 tray arrived damaged/broken corner. Seel refunded me just under $10—basically what I paid for the worry free protection! Scam!!
So then they follow up via email offering a 50% refund for a broken item. What is the point of paying for protection?! Laughable. I will be opting out of this scam coverage in the future.
29 April 2026
Reply from Seel
Dear Christy,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
Please rest assured while our team is actively investigating the status of your refund.
One of our agents will contact you directly via email with a confirmed update on this matter as soon as it is available.
In the meantime, please don't hesitate to reach out to us at support@seel.com if you require any further assistance.
Best Regards,
Seel Support Team
Seel is a scam
Seel is a scam. They make you go through all sort of documentations when they advertise “worry-free” after you submitted your documents they required you to get notarized ONLINE only not even in person. This is a SCAM! Not worry-free! DO NOT GET SEEL!
3 May 2026
Unprompted review
Reply from Seel
Dear Hnuu,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please don't hesitate to contact us at support@seel.com if you require any further assistance.
Best Regards,
Seel Support Team
I can buy expensive things without…
I can buy expensive things without being worried they will sit in my closet!
30 April 2026
So easy I thought this might be a scam 😅
29 April 2026
I had a really positive experience with…
I had a really positive experience with the Worty Free insurance from SEAL. The reimbursement process was surprisingly fast and smooth. After submitting my claim, everything was handled efficiently, and I received my refund much quicker than expected.
The whole process felt straightforward, with clear communication and no unnecessary delays. It’s reassuring to see a service that actually delivers on its promises when you need it most. Definitely a reliable option if you’re looking for peace of mind when placing orders.
30 April 2026
Easy to fill out and got refund in to…
Easy to fill out and got refund in to PayPal within 2 days
3 May 2026
Straight forward to deal with unlike…
Straight forward to deal with unlike the company Debenhams who are dreadful. Instant refund no hassle or asking you the same questions 30 times
2 May 2026
Piss poor backup on delivery and customer service to back up. Order was very poor.
You guys had a shipping issue so therefore, instead of getting my order for a cause that I feel very strongly about I got my money back. I am grateful for that, but I am very disappointed in the fact that you guys could not deliver the product you guys said you could, nor in the timely manner in which it was guaranteed this does not reflect on you as being very reputable company, which makes me very sad that you are offering the services that you are when asked, can you just re-shipped the order you said no will give you your money back. I’m not OK with that. I ordered it because I wanted it not because I wanted a refund.
28 April 2026
Reply from Seel
Dear Tommy,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please don't hesitate to contact us at support@seel.com if you require any further assistance.
Best Regards,
Seel Support Team
Efficient and used technology well.
2 May 2026
I didn't get my parcel and still…
I didn't get my parcel and still waiting to hear back for refund
2 May 2026
Reply from Seel
Dear Vicki,
Thank you for bringing this to our attention.
Please rest assured while our team is actively investigating the status of your refund.
One of our agents will contact you directly via email with a confirmed update on this matter as soon as it is available.
In the meantime, please don't hesitate to reach out to us at support@seel.com if you require any further assistance.
Best Regards,
Seel Support Team
I love having the option to return an…
I love having the option to return an item in case it’s not what was expected!
29 April 2026
Helpful thorough and prompt service…
Helpful thorough and prompt service after my items were stolen from my doorstep I’m so glad I used the service!!
2 May 2026
Difficulty in showing location
27 April 2026
Reply from Seel
Dear Lesley,
Please don't hesitate to contact us at support@seel.com if you require any further assistance.
Best Regards,
Seel Support Team
After a little confusion with the…
After a little confusion with the website. I was able to get my refund. Thank you!
29 April 2026
Claim handled perfectly…
I had to use the Seel worry--free-service recently due to a damaged package; their agent responded quickly with a solution!! Refund coverage was quickly issued for my claim…I am satisfied with their service!!!
29 April 2026
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