Security Public Storage Reviews 4,278

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The facilities are frequently highlighted for being clean, secure, and well-maintained, with many appreciating the convenient locations and easy accessibility. People also commend the excellent customer service and the overall smooth and efficient process of renting and using the storage units. However, some customers were not happy with the management, citing unprofessional behavior and conflicting information regarding access and fees. A few reviewers mentioned being locked out of their units and incurring late fees due to inconsistent communication from staff, and one customer described a manager as rude and dismissive.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Facilities

Reviewers mention positive feedback about facilities, consistently praising their top-notch quality,... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the convenience, cleanliness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

Security Public Storage on Carter Street in Daly City, is great! Excellent customer service. They are easy to talk to & so very helpful. I am satisfied with my experience here. No worries storing my... See more

Rated 5 out of 5 stars

I have nothing but great things to say about my experience here. The team in Oside are excellent. Elie secured the hold for my unit right away when I called, Alec accommodated me in seeing the unit be... See more

Rated 5 out of 5 stars

I’ve had the best customer care from Victoria. I also know my belongings are safe and secure here, unlike the last storage place I was at where they had rat problems and my unit had been broken into 3... See more

Rated 5 out of 5 stars

Huntington Beach Location is the best anywhere! Very professional and safe place for your belongings. Transparency with prices with the best deal around. There's is staff always available via ph... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Wine Storage Facility

About Security Public Storage

Information provided by various external sources

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Self Storage With A Difference™

Security Public Storage is a family owned and operated self-storage company, committed to security, safety and outstanding customer service. Declutter your home with our wide selection of storage units, equipped with all the amenities needed to guarantee your valuables are truly safe and secure.

We take our job extremely seriously. We utilize state-of-the-art security systems, and each storage unit is equipped with its own individual alarm. Additionally, our managers usually reside on site to keep things under control at all times, and they consistently monitor, maintain and respond to any issues that may arise. We hand-select and vet our on-site managers to ensure their commitment to providing you with the best self-storage experience possible.

At Security Public Storage, we are proud of being the best at what we do. Our unrivaled dedication to security, coupled with our meticulous attention to detail and cutting-edge technology is why we continuously rank among the leading storage facilities in the country, making storage easy, affordable and secure.


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Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve had the best customer care from…

I’ve had the best customer care from Victoria. I also know my belongings are safe and secure here, unlike the last storage place I was at where they had rat problems and my unit had been broken into 3 times. I’m so happy that my Dad chose Security Public Storage!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast check in

Fast check in. Good prices, clean facilities.
Best deal in town. Friendly services.
Recommended for long term.

-Jonathan Martin

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Secure and safe

Security Public Storage on Carter Street in Daly City, is great! Excellent customer service. They are easy to talk to & so very helpful. I am satisfied with my experience here. No worries storing my stuff, facility is kept clean & my stuff is safe & secure. Thank you Inez, Joel & Joseph for all that you do & working with me! It’s appreciated!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this facility in Fairfield, Ca. The staff was very helpful in making our reservation and getting us the best price. The site is covered and clean. Also there’s a manger who lives on site so it feels pretty secure.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service that goes above the standard, the storage units are clean and they spay the unit before you unload your items. Very helpful and kind, I really appreciate the service here

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this facility

We've been storing our stuff at this facility for a few years. I highly recommend this place. It's very secure, very clean, temperature controlled, very accessible.
The staff is outstanding and always ready to accommodate any requests or concerns that may come up.
Best storage facility!!!!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Security Public Storage - Herndon

Even though this is a franchise, Ian and Chelsea Dunlap in Herndon, Virginia were so friendly and helpful they made it feel like a small family business. I’ve very glad I chose this company.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Security Public Storage

Security Public Storage - Daly City - Carter
1101 Carter Street, Daly City, CA 94014
Ines Montenegro, Joel Isip, & Joseph O'Keefe
Onsite Manager(s)

This review is long overdue… I’ve been a customer of the Carter Street location in Daly City for over a year now. Joel, Ines and Joseph are great to do business they are knowledgeable of their location site, welcoming, and offer moving vans and trucks if needed. This location is clean and safe and even has a donation station on-site.
The only inconvenience for me is the semiannual rental increase, I am on a fixed income. My overall experience has been and continues to be a positive one. I highly recommend this location if you are by the Crocker-Amazon or Bayshore area. You will not be disappointed with the quality of service from management here.
Thank you for taking the time to read my review!

15 December 2025
Unprompted review

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