Secure For Life Reviews 9,792

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and clear explanations, making the process easy to understand. Many people highlight the exceptional customer service, noting that advisors are knowledgeable, patient, and genuinely focused on finding the best solutions without pressure. Consumers frequently mention saving money and getting better coverage, appreciating the efficiency and ease of their overall experience. However, some customers also noted dissatisfaction with the service, mentioning that what was promised did not always align with what was delivered. A few other people also felt that the staff were rude, impatient, and dismissive, leading to an unprofessional impression.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the helpfulness and knowledge of the... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the helpfulness and... See more

Price

Consumers consistently report positive experiences with pricing, often finding more comprehensive coverage... See more

Based on these reviews

Rated 5 out of 5 stars

Very clear in explaining and covering all angles and plenty different options available. Literally quadrupled my life insurance for not much more cost. No pressure and overall pleasant phone call real... See more

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Rated 5 out of 5 stars

Had a phone call explaining my policy, and what is best suited for my current situation, I've come away feeling confident, only paying a little more than I was but this way im in a better position f... See more

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Rated 5 out of 5 stars

Spoke with Kyle today who actually helped save me money on my life insurance, but also increase the benefits for myself and my family. Very friendly and explained everything in detail

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Rated 5 out of 5 stars

Ashleigh was fantastic from the beginning. She had to battle with choosing the best time to ring as I was always so busy but she took time to find the best time to get us both (myself and my partner)... See more

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Rated 5 out of 5 stars

Knowledgeable around what I wanted for long term insurance for my children. Plan worked out cheaper and got more cover to put my mind at rest. Also additional coverage for the children which I didn't... See more

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Rated 5 out of 5 stars

My wife and I had a very good experience with Secure For Life, Sally Jones helped us find the best life insurance policies which saved us money and gave us better more comprehensive cover. She is supe... See more

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Rated 5 out of 5 stars

Ashley was very helpful and knowledgeable about the products and secured me a great deal on life insurance. She was honest and I believe got me the best policy for my circumstances. Thank you for your... See more

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Rated 5 out of 5 stars

Mitchell was extremely helpful throughout the process of the change of policy . He was polite friendly and knowledgeable. Good customer service and provided all communication quickly . He has also sav... See more

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Rated 5 out of 5 stars

Sally helped me, step by step to put arrangements in place for myself and for my daughters. What started off as a very daunting experience, soon turned in to a straight forward achievement, all due to... See more

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Rated 5 out of 5 stars

Great clear well spoken and professional customer service provided by this company. The application process was so easy, tho many question Mitchal. C made it very pleasant and before I knew it the w... See more

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Rated 5 out of 5 stars

The service i got today from Tristan was first class he went over everything and made sure I was OK with the insurance. Then at the end of the conversation done a last rundown so he new I was happy an... See more

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Rated 5 out of 5 stars

Aron was really helpful in laying out all the options and what the pros and cons were . Was really useful for helping me decide what option to go with, made the whole process super easy would highly r... See more

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Rated 5 out of 5 stars

The phone call was quick without being rushed, the quoted price was perfect for my budget while serving my needs and Aaron was very friendly and polite. Overall the process was made simple and easy to... See more

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Rated 5 out of 5 stars

The advisor I spoke to today was Ashleigh I found her professional and knowledgeable. Explained everything to me in a clear manner, gave me the opportunity to ask any questions. Great help in sorting... See more

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Rated 5 out of 5 stars

Olivia made the call to start with easy, she was so cheerful and friendly. Informative all the way through very easy to talk to. Great asset to the company! She then passed me to Stewart who was ther... See more

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Rated 5 out of 5 stars

I have spoken to Aron today and I had received such thorough and competent advice. The conversation was also very friendly and I have not realised when the time has gone. I would recommend that perso... See more

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Rated 5 out of 5 stars

Ashleigh was extremely helpful at explaining all aspects of our new policy with us. Her advice really helped us pick a policy that was right for us. She took her time to answer all our queries so the... See more

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Rated 5 out of 5 stars

I spoke with a gentleman called Aron, he was so helpful was able to answer all questions I had. Was excellent at explaining the questions I didn't understand. Would recommend Aron and secure4life to a... See more

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Rated 5 out of 5 stars

The clarity, consistency and transparency from Aaron. I feel Aaron gave me reassurance that I did not have before. All information was thoroughly broken down, explained and this I am grateful for.... See more

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Rated 5 out of 5 stars

Alex Jones was fantastic this afternoon, really kind and explained everything very clearly. Definitely an asset to your team. Rosie Levy was also very helpful and took the time to make sure I had acce... See more

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Rated 1 out of 5 stars

I had a really disappointing experience with Secure4Life. From the start, communication was poor — it took ages to get a response, and when I finally did, the information given was unclear and u... See more

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Rated 5 out of 5 stars

Spoke to Aron today and the service was first class. Explained everything in detail, made sure I understood everything and provided me with more cover, for a longer period and cheaper 😉. Would defin... See more

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Rated 5 out of 5 stars

Alex Jones was very thorough and made the conditions of the policy very clear. He found the correct one for me based upon my circumstances and price range. Very friendly and helpful . Would happily... See more

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Rated 5 out of 5 stars

Myha did excellent job, she was very friendly, helpful and appriachable, making everything understandble and easy. Thank you so much.

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Rated 1 out of 5 stars

Everything was all good until I had to contact them to cancel my policy. I have been trying to contact them since November on the number on their site which apparently goes through to t... See more

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Rated 5 out of 5 stars

More than satisfied with my policy! Myha took her time to carefully listen to all of my current needs and wishes; which she then gave me the correct solutions. I finally feel at ease knowing I’m prote... See more

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Rated 5 out of 5 stars

Absolutely fantastic customer service fantastic advise no pressure at all sally explained everything to me, no one likes to talk of their mortality but sally is definitely the one to speak to if you d... See more

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Rated 5 out of 5 stars

Very friendly but professional and tried their best to accommodate knowing that I was at work. Got great advice leading me to switch providers and policy. Thank you

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Rated 5 out of 5 stars

I received a phone call for a review and to be honest, I hesitated to engage with the process initially, as so often, you’re left feeling like companies want to make more money from you. I am so glad... See more

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Rated 5 out of 5 stars

I spoke with Kyle, and he was extremely helpful. He was really knowledgeable and easy to talk to. In under an hour, he had secured me a better life insurance, with a better payout for the exact amount... See more

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Rated 5 out of 5 stars

I had a great experience with secure for life insurance they did have the time to explain everything .to their staff were nice and polite i would definitely recommend them to anyone who would want to... See more

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Rated 5 out of 5 stars

From the very first conversation, Kyle was professional, knowledgeable, and genuinely focused on understanding my needs rather than pushing a one-size-fits-all solution. He took the time to explai... See more

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Rated 5 out of 5 stars

advisor explained everything clearly and spoke very well. he was patient and made the process easy to understand.i also really appreciate that vitality insurance was able to offer me a more affordable... See more

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Rated 5 out of 5 stars

Jay was excellent! And gave me great advice on every aspect of the policy.made me fully aware of everything ,and when I wasn’t shore explained again that made me understand.very professional man.thank... See more

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Rated 5 out of 5 stars

Good morning Thank you so much for getting in touch.Alex was great so was Lee Both very efficient, friendly and weren't phased my condition so thank you for really appreciated Sue Phelps x

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Rated 5 out of 5 stars

The adviser Ashleigh advised me on the best insurance policy for me . We covered all options and she explained the benefits so now I fully understand the process

Company replied

Rated 5 out of 5 stars

I had an experience and a phone call with Kyle, he was so kind and answered every question and was on time and I received an acceptable quote. Thank you very much for your help, keep up the good work... See more

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Rated 5 out of 5 stars

I spoke with Shaun Cullen and he was absolutely brilliant, he managed to find me a cheaper life insurance which paid out more. Very professional.

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Rated 5 out of 5 stars

Spoke with mitchal made it quick and easy whilst giving me all the information needed plus seemed like a nice guy so would definitely recommend this company and mitchal as he helped me and my mum get... See more

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Rated 5 out of 5 stars

After more than 5years with sunlife insurance ref:DM008818371 . And you took over from them on19/1/26 , I hope you will do much better than them . Thank you , for your assistance in this matter.... See more

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Rated 5 out of 5 stars

Aron was very informative and helpful with all questions asked. Has a lovely mannerism and made to make you feel secure in the many options given.

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Rated 5 out of 5 stars

I have just had a phone call with Mitchell, he was very knowledgeable and also made sure I understood my policy properly. I would recommend secure for life.

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Rated 5 out of 5 stars

Sean was very helpful, friendly and professional, the advice he gave helped me determine the right policy i needed, thank you.

Company replied

Rated 5 out of 5 stars

I spoke with Aaron who was a very lovely man explained everything to me Aaron has great customer service and empathy and cares about getting you the best policy i would recommend him highly ask to tal... See more

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Rated 5 out of 5 stars

The gentlemen I spoke with were amazing. Jay and the other man were incredibly professional and helpful. They were informative and friendly. I couldn’t recommend them more

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Rated 5 out of 5 stars

Sean was very helpful. He helped me find affordable cover and explained everything clearly and patiently. He was able to search for the best cover for me and at no time did I feel pressured to take ou... See more

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Rated 5 out of 5 stars

Aaron explained everything very clearly, was easy to understand and was patient which allowed me to process all the information about the policies on offer

Company replied

Rated 5 out of 5 stars

Spoke to Shaun today from secure for life explained everything to me got me a better deal than the one I had so nice from start to finish nothing was to much trouble I’m so glad I changed now and ga... See more

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Rated 5 out of 5 stars

Spoke with ALEX JONES today. Very friendly and knowledgeable. A good experience regarding life insurance. Thanks Alex

Company replied

Rated 5 out of 5 stars

Ashley was a pleasure to talk to, very helpful and easily explained everything in a positive way ..can't thank her enough

Company replied

Rated 4 out of 5 stars

Ashley Woodgate was very professional and gave really good advice on my policy. Thank you for your patience and advice, I now have a policy that I can afford with good benefits.

Company replied


Company details

  1. Life Insurance Agency
  2. Funeral Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Insurance Broker

About Secure For Life

Written by the company

Here at Secure For Life, we know that most people want the best value for money they can get, without losing out on quality. We have access to the whole of the market for the protection products we offer, so you can relax knowing that we will aim to find the best combination of price and cover features around. Our team is always monitoring the market, keeping up-to-date on new policy features and the best premium rates on offer.

We are customer-service-driven, so we go the extra mile to give satisfaction. After all, we’d like you to be with us long term, not just for a one-off transaction. We always aim to help and support our customers and that’s why we’ve won a Legal & General Business Award for the last 2 years. We’re proactive, which means we’ll keep in touch to update things, maybe when your circumstances change, to make sure your cover is still right.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Alex Jones was very helpful

Alex Jones was very helpful. Very professional. He explained everything carefully to me and helped me to set up my new policy. At the end of the call I had a complete peace of mind. Thank you Alex !

24 March 2026
Rated 5 out of 5 stars

Good offer and discussion by Aaron

Good offer and discussion by Aaron

23 March 2026
Secure For Life logo

Reply from Secure For Life

Thank you for your review, DE. We are pleased to hear everything went well and Aaron was able to help. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Ashley was very clear and friendly

Ashley was very clear and friendly. All questions and descriptions when asked she was more than willing to repeat.
She was very clear on what the best policy to fit my needs and my changing family.

23 March 2026
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Reply from Secure For Life

Ashley will be delighted to see your review, Shireen. Thank you so much for taking the time to share it with us. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very good service polite and…

Very good service polite and knowledgeable

23 March 2026
Secure For Life logo

Reply from Secure For Life

It's great to hear your review, Paul. Thank you so much for leaving it for us. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars
Secure For Life logo

Reply from Secure For Life

Will and Stuart will be very pleased to see your review, Harry. Thank you for leaving it for us. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Well explanation from the staff about…

Well explanation from the staff about the policy, good communication

23 March 2026
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Reply from Secure For Life

We are pleased to have been able to help, Jasmine. Thank you so much for your review. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 3 out of 5 stars

Talked through product and explained…

Talked through product and explained benefits well

31 March 2025
Secure For Life logo

Reply from Secure For Life

We are pleased to have been able to help, Joanne. Thank you very much for your review. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Friendly service

Friendly helpful service

21 March 2026
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Reply from Secure For Life

That's lovely to hear, Philip. Thank you for your review. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very informative and loads of…

Very informative and loads of information to make an informed decision.

20 March 2026
Secure For Life logo

Reply from Secure For Life

Thank you for your review, Craig. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great service, very happy with my cover.

Aron was great throughout the entire process. I’ve managed to increase my cover to better suit my needs, for a lower price than I was paying previously with another firm/broker. I really feel a weight off my shoulders knowing I’m covered for all eventualities. Would recommend Aron’s services to anyone, he is very knowledgeable on the topic, even offering scenarios I had not thought of, he’s also very easy to talk too and a nice person.

19 March 2026
Secure For Life logo

Reply from Secure For Life

It's fantastic to see your review, Luke. We are very pleased to have been able to help. Aron will be delighted to read your feedback. Thank you for sharing it with us. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very satisfying company

Very satisfying company

19 March 2026
Secure For Life logo

Reply from Secure For Life

That's great to hear. Thank you so much for your review. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Customer Service

Customer Service Stuart was very helpful and informative. He answered all the questions I had, so I felt comfortable.

19 March 2026
Secure For Life logo

Reply from Secure For Life

Thank you for your review, Muriel. It's great to hear everything went well. Stuart will be thrilled to read it. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Aaron was very helpful and explained…

Aaron was very helpful and explained everything clearly

12 March 2026
Secure For Life logo

Reply from Secure For Life

We are pleased to hear Aron was able to help, Tina. Thank you so much for leaving us your review. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

My experience with Alex Jones has been…

My experience with Alex Jones has been so pleasant and lovely. He explained everything well, comfortable to speak to and very friendly. We also had a good laugh on the call.

19 March 2026
Unprompted review
Secure For Life logo

Reply from Secure For Life

Alex will be thrilled to see your review, Florence. Thank you so much for taking the time to share it with us. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great service

Great service

18 March 2026
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Reply from Secure For Life

It's great to hear your review, Amy. Thank you for taking the time to leave it for us. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

I was very satisfied with the service

I was very satisfied with the service

THANK YOU SO MUST

18 March 2026
Secure For Life logo

Reply from Secure For Life

You are very welcome, Jose. Thank you for your review. We are pleased to have been able to help. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Informative and helpful

Informative and helpful

18 March 2026
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Reply from Secure For Life

We are pleased to have been able to help, Paul. It's great to hear your review. Thank you very much. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Ashley was very helpful and…

Ashley was very helpful and knowledgeable about the products and secured me a great deal on life insurance. She was honest and I believe got me the best policy for my circumstances. Thank you for your help and guidance today.

18 March 2026
Secure For Life logo

Reply from Secure For Life

Ashley will be delighted to see your review, Jessica. Thank you so much for taking the time to share it with us. It's great to hear. If you have any further questions, please don’t hesitate to get in touch.

Rated 1 out of 5 stars

rubbish company

I had a really disappointing experience with Secure4Life. From the start, communication was poor — it took ages to get a response, and when I finally did, the information given was unclear and unhelpful.

What made things worse was the way I was spoken to over the phone. The staff came across as rude, impatient, and dismissive, as if my questions were an inconvenience rather than something they should be helping with. It felt very unprofessional and left a really bad impression.

The service itself didn’t meet expectations either. What was promised didn’t match what was delivered, and it felt like once they had my business, the level of care dropped completely.

Overall, I wouldn’t recommend this company based on my experience. There are definitely better, more reliable options out there.

7 March 2026
Unprompted review
Secure For Life logo

Reply from Secure For Life

Hi John,

We’re sorry to hear that your experience didn’t meet your expectations. We’d really welcome the opportunity to understand your concerns and resolve any issues.

We’ve tried to contact you via Trustpilot but haven’t yet received a response. Please feel free to give us a call on 01792 917 578 or email us at info@secureforlife.co.uk

We take every complaint seriously and look forward to hearing from you.

Thank you,
Secure For Life

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