Very clear in explaining and covering all angles and plenty different options available. Literally quadrupled my life insurance for not much more cost. No pressure and overall pleasant phone call real... See more
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We are customer-service-driven, so we go the extra mile to give satisfaction. After all, we’d like you to be with us long term, not just for a one-off transaction. We always aim to help and support our customers and that’s why we’ve won a Legal & General Business Award for the last 2 years. We’re proactive, which means we’ll keep in touch to update things, maybe when your circumstances change, to make sure your cover is still right.
Floor 4, Princess House, Princess Way , SA1 3LW, Swansea, United Kingdom
Replied to 100% of negative reviews
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Spoke to Ashley about updating my policy. She was chatty and polite, and explained everything with great detail. Thanks again Ashley
Alex Jones was very helpful. Very professional. He explained everything carefully to me and helped me to set up my new policy. At the end of the call I had a complete peace of mind. Thank you Alex !

Reply from Secure For Life
Ashley was very clear and friendly. All questions and descriptions when asked she was more than willing to repeat.
She was very clear on what the best policy to fit my needs and my changing family.

Reply from Secure For Life

Reply from Secure For Life
Well explanation from the staff about the policy, good communication

Reply from Secure For Life
Talked through product and explained benefits well

Reply from Secure For Life
Very informative and loads of information to make an informed decision.

Reply from Secure For Life
Aron was great throughout the entire process. I’ve managed to increase my cover to better suit my needs, for a lower price than I was paying previously with another firm/broker. I really feel a weight off my shoulders knowing I’m covered for all eventualities. Would recommend Aron’s services to anyone, he is very knowledgeable on the topic, even offering scenarios I had not thought of, he’s also very easy to talk too and a nice person.

Reply from Secure For Life
Customer Service Stuart was very helpful and informative. He answered all the questions I had, so I felt comfortable.

Reply from Secure For Life
Aaron was very helpful and explained everything clearly

Reply from Secure For Life
My experience with Alex Jones has been so pleasant and lovely. He explained everything well, comfortable to speak to and very friendly. We also had a good laugh on the call.

Reply from Secure For Life
I was very satisfied with the service
THANK YOU SO MUST

Reply from Secure For Life
Ashley was very helpful and knowledgeable about the products and secured me a great deal on life insurance. She was honest and I believe got me the best policy for my circumstances. Thank you for your help and guidance today.

Reply from Secure For Life
I had a really disappointing experience with Secure4Life. From the start, communication was poor — it took ages to get a response, and when I finally did, the information given was unclear and unhelpful.
What made things worse was the way I was spoken to over the phone. The staff came across as rude, impatient, and dismissive, as if my questions were an inconvenience rather than something they should be helping with. It felt very unprofessional and left a really bad impression.
The service itself didn’t meet expectations either. What was promised didn’t match what was delivered, and it felt like once they had my business, the level of care dropped completely.
Overall, I wouldn’t recommend this company based on my experience. There are definitely better, more reliable options out there.

Reply from Secure For Life
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