Secure Xsolla Reviews 4,268

My agent mystic was wonderful

Had a great experience with customer service through the live chat.

They made sure to take the extra step for helping me with a very frustrating problem and were also quick to respond.

There was an issue with me making a purchase online so I seeked customer service and they responded very fast, solved it efficiently and was very nice and sweet! I never got that persons name but thank you again.

Payment was impossible because I'm the type to easily refund if the game is buggy. The problem was fixed in 7 minutes. Not a goal here, thank you sexymlm

great customer service
had a payment issue today and it was resolved within a few minutes of contacting them

very helpful customer service

Xsolla auto-charged my card THREE DAYS AGO for a subscription I never used, never wanted, and tried to get refunded/canceled a YEAR ago. I contacted them back then, explained I didn't want it, and requested cancellation and a refund—I got nothing, no follow-up, and the subscription silently continued in the background.

Fast forward to now: another random charge appears. I never logged in and never accessed any product tied to this. This is not an accident; it's deceptive billing designed to trap people who forget or assume it's canceled.

Customer support? Useless. Policies seem to favor keeping the money: "Forgot to cancel = tough luck." This matches dozens of complaints on BBB about unauthorized recurring charges, denied refunds, and terrible support.

Xsolla's practices feel borderline fraudulent. I'm going to dispute this latest charge with my bank and will never do business with or recommend any service that uses them. Warning to everyone: check statements obsessively if Xsolla is involved. 0/5 avoid!

If I could give zero I would this company is a farce. Say I can't buy game credit as I have outstanding Amazon pay disputes and they want screenshot of the dispute before they can help me. No such dispute exists so I'm stuck obviously dealing with robots and no one who can actually sort anything out.

It is amazing platform! I used the learning program with my kid and it was very effective. Then I had some issues with the paiment and the support team solved it without any problem! Well done!!!

Needed help Making purchase, got my issue resolved fast! Thanks!

The person assisting me was very patient and helpful, helping navigate everything when i got confused.

Very quick and friendly service! I was unable to cancel one of my subscription but the support was very quick and helpful, they helped me cancel my subscription in no time!

Fraud service - DO NOT USE.

Great merchant! Accepts Gift Cards!
If you have to use this merchant for Visa Gift Cards, go right ahead! I used this service to buy Robux. Went swimmingly <3

The speed of this service is really impressive. The customer service is undoubtly on a high level!

Under section 4. Manage your inventory in the Backpack of xsollas own terms of service, there is a disclaimer section and the 7th disclaimer named set your settings states:
7. Set your settings
71. The General Settings section allows you to manage your Wallet account details and contact info, such as name, email, phone, and shipping address. Here you can also change the language, request Xsolla Wallet records, export web3 wallet, OR DELETE YOUR XSOLLA WALLET.

On Saturday the 14th of February,2026 I went to the Xsolla wallet website and was automatically logged into an account I never used that also had no purchases. So I went to the general settings section to delete the account and there is no such option. So I reach out to Xsolla support who said :

“ Thank you for contacting Xsolla. We are fully GDPR compliant and can provide, correct, or delete your personal information as described in our Privacy Policy. Please note, before completing any requested actions, we will ask you to verify your identity by providing Xsolla payment receipts from your payment accounts).
If you like us to provide, correct, or delete your personal information, please verify your identity by sending the receipts from your billing account for Xsolla payments as image or PDF files to support(at)xsolla(dot)com and we will continue working on your case.”

I tell her I didn’t make any purchases so I don’t have any receipts to send and Xsolla support replies:

“ All you need to do is follow these steps and our agent will assist you accordingly.

Verify your identity by sending the receipts from your billing account for Xsolla payments as image or PDF files to supportxsollacom and we will continue working on your case.”

After I just told her I didn’t make any purchases. The chat is then closed and I open a new chat and explain that Xsolla terms say I can delete my account and that there is no option to which the new Xsolla support agent replies:

“ In our terms it says that your can request deletion of the account.
Which you already did, thank you for your request.”

In Xsolla terms it does NOT say request, it says the account can be deleted. Also, to be GDPR compliant you can’t force people to “request” their account deletion, they need to have the option to do so without being required to send in all kinds of information.

I then send this Xsolla support agent a screenshot of the Xsolla terms of service and she passes me onto a supervisor.

The supervisor immediately responds with:

“ I apologize.
Your deletion request should have been processed immediately. That was a mistake on our part, and I'm sorry for the frustration it caused.”

Xsolla is NOT gdpr compliant. I had to waste over an hour of my life dealing with 2 rude unprofessional women who refused to delete the account unless I played their silly game and then claim they are GDPR compliant. In the end, it was only because I was passed to a supervisor I got it deleted. Be careful with sending them data. As they seem to have a massive problem with people wanting it deleted. Their staff also send provocative messages masked behind friendliness. Such as “it says request, thank you for your request”. She wants to pretend she’s helping and also evade anyone knowing she’s instigating and being rude. I’ve deleted any payment cards I had on any game that uses Xsolla and switched to now payments thanks to these 2 women.
Xsolla will still have to pay them and they lose customers for Xsolla. I’m sure that’s what they were hired for and Xsolla is proud to lose all my gaming transactions to a competitor thanks to their employees! The manager/supervisor was cool but it shouldn’t have taken all this stress. I should have been able to tap a button and move on with life not sit in a chat queue arguing with rude people

Human support needed: Xsolla blocks a 14-year-old’s refund (Roblox Ticket #160568148)
Review:
I am a 14-year-old boy and I made unauthorized purchases in Roblox totaling 1200 UAH using my Junior Bank Card (ending in 7903) without my parents' consent.
The specific Xsolla Transaction IDs are: 1787343751, 1793355761, 1809750580, 1840201682.
Roblox Support has already cooperated and refunded 400 UAH (via Google Play/Play Global) even though the currency was spent. This proves that a refund is technically possible. However, Xsolla (processing the remaining 800 UAH) refuses to cooperate, sending only bot replies in Ticket #9391008.
I want to emphasize: I did not choose Xsolla as a payment method. Roblox selected it automatically. I was never informed that Xsolla has different, stricter refund rules compared to Google Play. This lack of transparency is unacceptable for a minor's transaction.
Roblox Support (Ticket #160568148) has officially redirected me to Xsolla to settle this. By doing so, they have waived their claim to the spent currency. I officially authorize you to ban my Roblox account (twikap97) or set a negative balance to facilitate the 800 UAH refund to my Junior card ending in 7903.
Stop sending automated templates about "spent currency." My parents demand a human review of Xsolla Ticket #9391008 and Roblox Ticket #160568148. If this is not resolved, we will file a formal dispute with the BBB (Better Business Bureau) and initiate a bank chargeback

i couldn't figure out what i had done wrong and a real person chatted with me and gv me the answer to my problem immediately. i didn't expect such impressive service on something i don't pay for.

Super fast communication and resolved my issue almost immediately!