Secondcashmere Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both their products and repair services, often noting that items look new or even better after restoration. Many appreciate the excellent value for money, finding prices reasonable for such high-quality cashmere and expert craftsmanship. The staff's professionalism, helpfulness, and friendly communication are frequently highlighted, contributing to a truly personal and efficient service. Consumers are particularly impressed with the invisible repairs and the attention to detail, making it difficult to spot where work has been done. The company's commitment to sustainability and eco-friendly practices also resonates positively with many.

What people talk about most

Product

Users describe positive interactions with product, consistently expressing delight with the quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship and materials.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being friendly, helpful, and... See more

Price

People report positive experiences with price. Customers are impressed with the affordability, finding real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cashmere sweater was wearing thin at the elbows and a small hole had appeared in one place. I opted to have the elbows repaired rather than have patches. The result was astounding. Even on close in... See more

Company replied

Rated 5 out of 5 stars

I had a mix of repair types I wanted on my jumper and the attention to deal was amazing! I asked for invisible stitching in some areas - and if hadn’t had photos of the holes couldn’t have found them!... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how beautifully you have restored my favourite (old) Brora cashmere cardigans! They look new again! In addition both repairs are securely sewn yet invisible. In my opinion the se... See more

Company replied

Rated 5 out of 5 stars

Lovely all round. From the gorgeous quality, fun style, and personal craftsmanship of mending, secondcashmere are wonderful. Very affordable for secondhand cashmere that has been repurposed for re... See more

Company replied


Company details

  1. Second Hand Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store

Written by the company

Second Cashmere is a place to shop for unique reclaimed, refurbished and reworked cashmere. We’re guided by one simple truth: the rate at which we currently consume just isn’t sustainable. Fast fashion is a major contributor to global warming, loss of habitat, and unethical working conditions around the world and things just can’t continue as they are. Fortunately, there are many ways in which we, as consumers, businesses and communities, can turn this around. One of those ways, our way, involves a shift from sourcing resources from the natural world to waste. We offer an alternative to mass-produced cashmere by reinventing waste cashmere destined for recycling and landfill, to create reclaimed cashmere yarns, original designs and restored cashmere knitwear collections from celebrated brands. Desirable design, deliberate choices. The way we see it, both are possible. So with care and creativity, we want to spearhead a new way to make sustainable, luxury shopping possible. All our collections are 100% cashmere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Lovely cashmere. Great customer service.

12 December 2024
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Reply from Secondcashmere

Thank you Gayle for the lovely review!

Rated 5 out of 5 stars

Friendly and punctual

Punctualiteit, friendly and nicely packaged. Keeping my fingers crossed that my wife likes the jumper when she opens it on Christmas Day.

10 December 2024
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Reply from Secondcashmere

Thank you for the great review Philip! We hope your wife liked the cashmere and that you had a lovely festive break!

Rated 5 out of 5 stars

Beautifully wrapped and presented

Beautifully wrapped and presented. These jumpers have been very well looked after and I am delighted with them.

26 November 2024
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Reply from Secondcashmere

Thank you Frances for the wonderful review, it was such a treat to read after the festive break.

Rated 2 out of 5 stars

Not great quality

I love the idea of the company, it's truly great business to be doing. However, I found the quality of the two jumpers I purchased to be really low. After one wear they're balling and look really old and worn. For £45 each it's not bad, but ideally if I'm buying second hand for that price I want the item to last. There is another company called Nearly New Cashmere that I bought from also and the quality is much better, they have a big blurb on their website about how they only use really high grade cashmere. Not all cashmeres are the same, the quality can differ a lot!

22 November 2024
Unprompted review
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Reply from Secondcashmere

Hi Orla, we're so sorry to hear that you're not happy with your jumpers. If you'd like, we are happy for you to return them and to offer you a full refund. We will reach out via email to see how we can rectify this. Thank you for your feedback, it's very valuable.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, lovely jumper as described, I would have no hesitation purchasing again! Thank you for a positive experience 😀

26 November 2024
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Reply from Secondcashmere

Thank you for the lovely review Karen! So pleased you're happy with your jumper! Have a lovely Christmas!

Rated 5 out of 5 stars

Highly Recommended

Beautiful reconditioned cashmere from an excellent company.
Highly recommended.

18 November 2024
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Reply from Secondcashmere

Thank you for the lovely review Sheila!

Rated 5 out of 5 stars

Amazing work

We recently sent Lotti and co. 3 cashmere jumpers to repair and we couldn’t be happier with the results! Absolutely incredible work, our jumpers are like new again. Great, friendly service, great work, great price. Couldn’t recommend highly enough!

6 December 2024
Unprompted review
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Reply from Secondcashmere

Thank you so much for the lovely review Gemma! So pleased you're happy with your repaired jumpers - they are honestly so beautiful! We were swooning over them haha!

Rated 5 out of 5 stars

Very impressed

I don't often write reviews, but wanted to give credit where it's due. I'm concerned about animal welfare and the environmental impact of the fashion industry, so buying recycled and second-hand cashmere makes sense for me. I generally find it hard to find vintage clothes which I like and are affordable. I ordered a beautiful vintage Ballantyne jumper from Second Cashmere which was in great condition and has clearly been skillfully restored, for only £43.80 – a bargain. I also ordered recycled cashmere hand-warmers, which are lovely and soft, and a darning kit. Really pleased with my purchase, which arrived wrapped in tissue paper with dried lavender.

15 November 2024
Unprompted review
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Reply from Secondcashmere

Hi Hannah, thank you for taking the time to write this, it was so lovely to read and we're so pleased that you're happy with your purchases! The vintage Ballantyne is such a cool jumper and it's great to know you love it as much as we do! Big thanks from the team at Second Cashmere! :-)

Rated 5 out of 5 stars

Cashmere wool for mending

I bought some cashmere wool to darn a jumper. Prompt service product good beautifully presented.
Hope to buy a garment very soon from this conpany

28 October 2024
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Reply from Secondcashmere

Thank you for the lovely review! We hope the yarn works well for your jumper!

Rated 5 out of 5 stars

Item just as described

Item just as described. Very happy, will buy again. Great price too. Thank you.

2 November 2024
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Reply from Secondcashmere

Thank you for taking the time to leave us a review! We're so pleased you're happy with what you bought!

Rated 5 out of 5 stars

Love the ethos of the sustainability…

Love the ethos of the sustainability that this company has and I salute their efforts in this throw away fashion society. I love the scarf I purchased and it was good value for money.

22 October 2024
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Reply from Secondcashmere

Thank you Linda! :-)

Rated 5 out of 5 stars

vintage Chanel cashmere repair

An absolutely beautiful invisible repair to my treasured vintage Chanel cashmere cardigan. I was over the moon, thank you!

1 November 2024
Unprompted review
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Reply from Secondcashmere

It was so lovely to repair such a beautiful piece! Thank you for trusting us with it! Happy wearing!

Rated 5 out of 5 stars

Gorgeous quality

Gorgeous quality jumper in beautiful condition, as I’ve always had from Second Cashmere. Can’t wait to gift it to my daughter who will love it. Excellent packaging and delivery too, thank you so much :)

20 September 2024
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Reply from Secondcashmere

Thank you Rhian!

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly. Description was correct
Condition good.
Size nearly accurate but acceptable.

17 September 2024
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Reply from Secondcashmere

Thank you for the kind words Katie! Sorry to hear the size wasn't perfect but we hope you get lots of lovely wear in it!

Rated 5 out of 5 stars

Really pleased with my new (to me)…

Really pleased with my new (to me) cashmere jumper. Great quality and beautifully presented.

9 September 2024
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Reply from Secondcashmere

Thank you for the lovely review! We're so chuffed that you're pleased with your new to you cashmere!

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