Seats and Sofas - Hoogeveen Reviews 

​Review:
​I strongly advise against buying a sofa here. The store manager treats both customers and his own staff appallingly. He lies, uses high-pressure tactics to force sales, and acts more like a mafia boss than a manager.
​Three weeks ago, we were there near closing time and were made a good offer on a display model (the Milo sofa). We called ahead to let them know we would pick it up a few weeks later, and they said it was no problem at all. Yesterday, we called again, and suddenly they insisted we had to pick it up immediately.
​When we went to collect it today, we asked the manager if we had the option to exchange it, as we hadn't been entirely convinced when we first bought it. The manager initially told us yes. We then looked at a sofa in the "Deal" section (yellow tag) priced at €999, which had some fabric defects. After speaking with a sales associate, he agreed to lower it to €900. However, when the associate went down to finalize the deal, the manager suddenly stepped in, contradicted himself, and claimed no exchanges were allowed whatsoever.
​To make matters worse, after we pointed out that their website states customers can discuss options if they are unsure—especially for floor models that aren't custom-ordered—the manager begrudgingly agreed, but then claimed that "Deal" section sofas come with no warranty. He insulted his own colleague right in front of us, claiming the employee "didn't know anything because he's new," and rudely made a hand gesture signaling him to "get out, you're in the way."
​Because he claimed the sofa had no warranty, we started inspecting it closely. The manager then approached us holding his phone up as if he were on a call, and aggressively demanded: "Are you buying it now or what? The price is €999." I explained that his colleague had agreed on €900 because of the fabric flaws and the lack of warranty (meaning structural issues would be on us). He got extremely arrogant, said "well, then my colleague will have to pay the difference," and walked away without letting us speak.
​His colleague came over afterward and apologized. We told him we understood and that we weren't going to buy a flawed sofa with no warranty for €999. In the end, we were forced to take our original sofa (Milo) because they wouldn't let us cancel, and now it's sitting on Marketplace the Milo sofa waiting for a new owner.
​It is heartbreaking to witness how poorly this manager treats his staff and customers. Absolute zero stars if I could.

Nice Ambiente, very attentive Seller. Good price with Rabatt.

I would recommend Seats and Sofas, Hoogveen to my friends and family. There customer support team was very effective and helpful in answering questions.

I am sure, I will buy future products from them.

What a disaster, we waited 5 month before our seat and sofa was delivered, after 3 month we entered a service/claim request, 2 months later a service men came by, 2 months later again with no solution. Now they told me the goods have to be returned to the manufacturer, at my cost, expected delivery time 3 months minimum and then I get the same problems again. This all happened with dozens of emails, phone calls without result. Proposals like money back, replace with another, repair at home is not acceptable to them

It cost me €4000 but not delivered as verbally spoken and agreed. The sales man made a drawing in the invoice that i can not understand, but different with the model that agreed.Salesman 1, already not employee, salesman 2, agreed to get me new couch as i originally ordered but now she is at another branch. salesman 3, they can not do anything about it.
Seats and Sofas management, i request please give me the sofa just like the model because the first salesman is not available anymore to clear this up.
Edit: the response from seat and sofas account is a total lie.