We had a very disappointing experience with the Seats and Sofas Almere store. We initially visited just to look around but were strongly pushed to place an order the same day. A clear price was qu... See more
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Location
Switch locationRandstad 22, 33, 1316 BR Almere, Lelystad, NL
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It was really good experience buying sofa. Jimmy was very helpful in explaining the details. I will definitely recommend this place.
Company replied
Good experience! Good price and a nice team.
Company replied
Jim thanks for guidance and that sofa is very beautiful
Company replied
Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
Randstad 22, 33, 1316 BR, Almere, Lelystad, Netherlands
4.4
Excellent
61 reviews
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We had a very disappointing experience…
We had a very disappointing experience with the Seats and Sofas Almere store. We initially visited just to look around but were strongly pushed to place an order the same day. A clear price was quoted for one model, but when we returned shortly after to change to that same model (within 2 days), the price was suddenly increased significantly,(As we had made the advance payment, he took advantage of us nicely) and there was no willingness to discuss or honour the earlier quote.
The communication felt rude and inflexible, and we were even told to cancel and leave while paying a high cancellation fee. This left us feeling that promises were not kept and customer friendliness was lacking. Unfortunately, this experience damaged our trust in the seats and sofas and specifically Almere branch, we are gonna cascade this experience with all of our friends and family.
We did not cancel the order due to high cancellation fee and agreed for the price which we were tricked to pay, and during the sofa delivery day, the customer service was even more pathetic. Even though there were many staff members present, no one showed interest in helping or assisting us. Overall, it was a very bad customer service experience. The staff and especially the guy who claims as manager there, he doesn’t know to even how to behave.
25 December 2025
Unprompted review
Reply from Seats and Sofas - Almere
Dear PN,
Thank you for sharing your experience. We are sorry to read that your visit to our Almere store and the service afterwards did not meet your expectations. We understand that this situation has caused frustration and disappointment.
At Seats and Sofas, we aim to provide clear communication and friendly service at all times. We regret that you experienced this differently regarding the pricing, communication, and delivery process.
We would appreciate the opportunity to look into your experience further and discuss this with you personally. Unfortunately, we are unable to trace your order based on the review alone. Therefore, we kindly ask you to contact our Customer Care department via customercare@seatsandsofas.nl or by phone on werkdagen between 08:30 and 17:00 via 088-8048280.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Almere
Dear Andrada,
Thank you for your review. Great to hear that you had a good experience, appreciated the price and liked our team.
Kind regards,
Seats and Sofas
Good assistance during the purchase.
6 April 2026
Unprompted review
Reply from Seats and Sofas - Almere
Dear MRC,
Thank you for your review. We are glad to hear you received good assistance during your purchase. Enjoy your new sofa.
Kind regards,
Seats and Sofas
Awesome support from Cavin.
4 April 2026
Unprompted review
Reply from Seats and Sofas - Almere
Dear Medha,
Thank you for your review. We are happy to hear you received awesome support from Cavin. We appreciate your feedback.
Kind regards,
Seats and Sofas
It was really good experience buying…
It was really good experience buying sofa. Jimmy was very helpful in explaining the details. I will definitely recommend this place.
23 March 2026
Unprompted review
Reply from Seats and Sofas - Almere
Dear Dharmendra Pandey,
Thank you for your kind words and for sharing your experience. We are delighted to hear that you had such a positive experience purchasing your sofa and that Jimmy was able to assist you clearly and helpfully. Your recommendation means a lot to us and is truly appreciated.
We hope you enjoy your new sofa for many years to come!
Kind regards,
Seats and Sofas
Jim thanks for guidance and that sofa…
Jim thanks for guidance and that sofa is very beautiful
22 December 2025
Unprompted review
Reply from Seats and Sofas - Almere
Dear Mohsin,
Thank you very much for your kind review. We are pleased to hear that Jim guided you well and that you find the sofa very beautiful. We will gladly pass your compliment on to him. Enjoy your new sofa and thank you for choosing Seats and Sofas.
Kind regards,
Seats and Sofas
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